Customer service representative
Resume:
Bryan Aguilar
CONTACT INFORMATION
SKILLS
PROFILE
Self-Driven and Goal-oriented,
fully dedicated to continuosly
perfecting my skills and
growing professionaly. i can
easily adapt to change, while
maintaining a high level of
professionalism, patiance and
efficiency to minimize customer
dissastisfaction and increase
customer loyalty.
PROFESSIONAL EXPERIENCE
Management Specialist and Client
Operations
Transaction Coordinator (Remote)
Assist Real Estate Agents with administrative tasks. Monitoring Contingency periods, and communicating with clients, lenders, title, and agents.
Scheduling Appointments, organizing files, and follow-up calls. Coordinate Inspections, repairs and help with the closing sale process.
Manage 15 Transactions every month from buyers and sellers. Make 10-15 calls every day of the week to reach out to real estate agents for property feedback.
Keep records of clients’ information, documentation, and feedback notes using a CRM system (Follow up Boss). Manage the MLS real estate system to change the status of the sale properties and gather all the information about agents, properties and schedule appointments.
Monitored timelines for each transaction to ensure timely completion of tasks and documentation.
Prepared accurate reports summarizing information on current transactions.
Conducted regular follow ups with clients throughout the course of their transactions.
Responded promptly to inquiries from agents, buyers, sellers or lenders about pending deals.
Mission Valley Realty Group, LLC March 2023- January 2024
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Supervisor Assistant
Monitex Security May 2021- February 2023
Trained new agents during a period of company expansion to ensure attention to detail and adherence to company Handled customer complaints and inquiries over the phone and emails in a courteous and efficient manner.
Responsible to keep track of agent s performance and giving feedbacks
Responsible of administrative tasks, customer support and finance.
Provided administrative suppourt to senior leadership team members including scheduling meetings and preparing presentations.
Managed internal communications by creating newsletters, memos, emails., keeping employees informed of updates. Monitored incoming calls responding promptly or redirecting them as appropriate.
Maintained an organized filing system of confidential documents in accordance with company policies.
Multitasking Skills
Bilingual (English & Spanish)
Business Development
Strategies
Client Relations
Problem Solving Skills
Communication Skills
Patience, empathy, and
understanding
Problem-Solving
Organized and Responsible
15433 Plantation Oaks Dr.
Tampa, FL 33647
Customer Service Representative
The Hertz Corporation November 2019- November 2020 Maintained a high level of professionalism when dealing with difficult customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
Provided exceptional customer service to ensure customer satisfaction.
Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Resolved customer complaints promptly and efficiently. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
Performed data entry tasks accurately and in a timely manner. Assisted with training and mentoring new team members. Provided account information to customers and explained bill service policies and customer rights.
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Referred unresolved customer grievances to designated departments for further investigation.
EDUCATION
TECPAN-2015
High School Diploma
University of Don Bosco-2018
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