Customer Service Representative
Resume:
Rita A. Muhammad
ad2um4@r.postjobfree.com
Beaverton, Oregon. 97078
Qualifications
• 10+ years as a highly qualified international licensed educator
• 10+ years as a grant proposal writer, editor, researcher, coordinator
• Published Author
• Curricula Development Coordinator
• Remote Customer Service Representative
• Medical Transcriptionist
• Excellent Oral and Written Communications Skills
• Strong Planning and Organizational Skills
• Computer Literate with advanced working knowledge of Microsoft Professional Suite, as well as numerous other specialty software.
• Certified Herbalist
Education
1990 – Certificate in Early Childhood Education – Compton Community College 1994 – CBEST Teacher Credentials/License
1994 – California State Univ. Dominguez Hills – Bachelor of Arts – Communication Experience
9/2019 – Current – Topaz Services – Hotel Reservation Agents – Remote
Provide excellent customer service to hotel guest.
Answer phones from hotel guests making reservations.
Fulfill reservation requests by determining the rooms available to meet customer’s desires.
Provide accurate information for approximately 75 different hotels. 8/2015 – 8/2016 - Jiangxi University of Finance and Economics – Nanchang, China
Taught University Freshmen & Sophomore in Business Management and ESL.
Prepare class lesson plans and subject curricula.
Prepare students to take and pass the IELTS test.
Proctor and grade examinations.
Supervise Student Interns.
Assess, develop, support, monitor and evaluate student performances.
Organize speech and debate team presentations
Rita A. Muhammad
ad2um4@r.postjobfree.com
15925 SW Lancaster Way - #37
Beaverton, Oregon. 97078
3/2012 – 8/2012 – United States Peace Corps – Health Educator – Namibia, Southern Africa:
Assigned to work in Namibia, Southern Africa, in a small community called Omaruru
HIV/AIDS Educator
Mentor and supervisor HIV/AIDS Community Volunteers
Community Health and Education Worker
Language and Cultural Exchange Training Conduct Windows of Hope Classes
9/2010 – 12/2011 - Beijing Information, Science/Technology University - Beijing, China
University Instructor of ESL, Business Management and Cultures
Prepare class lesson plans and subject curricula
Prepare students to take and pass the TOEFL and IELTS tests
Proctor tests and grade examinations
Assess, develop, support, monitor and evaluate students’ performances
Organize speech and debate team presentations
6/2009 – 7/2010 – University of Yantai - World Exchange College of Languages Institute International Teacher – Yantai, China
University Instructor of English Grammar and Business Management
Prepare students to take and pass the TOEFL and IELTS tests
Prepare class lesson plans and subject curricula
Assess, develop, monitor, and evaluate student performance
Proctor and grade various examinations
9/2006 – 7/2008 – International Foundation of Education & Self-Help – Teachers for Africa Program - – Berekum, Ghana, West Africa
Lived on campus and taught university students at Berekum Teacher Training College in Berekum, Ghana, West Africa
Delivered instructions to 2nd year university students on how to teach primary education (English, Math, Science, History, Social Studies)
Oversee placement and monitoring of university students in various internships at primary education schools throughout the Brong Ahafo Region
Created and Managed a Teacher Resource Center on campus
Continuing in-service education seminars and workshops Rita A. Muhammad
ad2um4@r.postjobfree.com
15925 SW Lancaster Way - #37
Beaverton, Oregon. 97078
Conduct grant proposal writing workshops for academic professionals
Conduct Instruct students on the use of classroom management, student program/project management, peer-review observation and supervision, discipline, time management, IT based interactive learning
Provide customer service, program and project oversight and management of various community programs
11/2005 – 9/2006 – State of Arizona - Child Support Enforcement Officer - Dept. of Economic Security – Phoenix, Arizona
Enforce and monitor court ordered child support payments
Provide high quality customer service to custodial and noncustodial parents
Research and problem solve conflicts compliancy issues is government Title IV-D and non-IV-D federal programs. Use state specialty computer systems
11/2002 – 10/2005 - Director - Circle of Life Development School
Supervise teachers, administrators, and general staff
Develop curricula and lesson plans
Train and monitor teachers and aides
Coordinate continuing education seminars for teachers
Research, coordinate, write and submit proposals for grant applications and renewals
Coordinate fundraising activities and events for child-care center
Supervise a school food distribution center
Manage payroll, accounts payable and receivables 11//2000 - 8/2002 - Eligibility Interviewer – Los Angeles City Housing Authority
Provide customer service conducting interviews with low-income tenants Assess family eligibility for subsidized housing
Interview property owners and managers to qualify them to provide lowincome housing to families for the City of Los Angeles HUD program
Maintain case management of more than 400 designated clientele Research data on income, family composition, health, and social issues.
Calculate and negotiation contracts
Assist owners in the proper tenant regulations
Coordinate and resolve landlord and tenant disputes Rita A. Muhammad
ad2um4@r.postjobfree.com
15925 SW Lancaster Way - #37
Beaverton, Oregon. 97078
Evaluate and resolve tenant complaints as they arise
Coordinate and supervise voucher issuance informational seminars 12/1994 - 10/2000 - School Founder/CEO - Maryam’s Academy - Private school for girls.
Recruit and train new teachers and other personnel
Coordinate and manage the recruitment/interview process for enrollment of children
Create policy and procedures for students, teachers, staff, and parents.
Perform needs assessment and testing for proper student classroom placement
Coordinate and submit grant proposals for computers, trips, books, and numerous extra-curriculum programs
Taught grades 3-6 grade Language Arts, Reading, Science, Math and social studies
Coordinate programs in dance, music, computer, community outreach, equestrian, self- esteem, and drug use abatement workshops
Design and develop Montessori curricula and lesson plans
Maintain payroll, accounts receivables and payables
File permits, generate city and state regulatory compliance reports.
Maintain state required attendance records
Coordinate weekly staff meetings
Coordinate and facilitate off-site conferences for continuing educatiion
Prepare and conduct parenting classes.
References:
Professional:
Susan Marie Shebalin
Rita A. Muhammad
ad2um4@r.postjobfree.com
15925 SW Lancaster Way - #37
Beaverton, Oregon. 97078
Topaz Services - California
Director of Contact Center Quality Assurance
ad2um4@r.postjobfree.com
www.TopazServices.com
Tel: 510-***-****
Jing Lu Ph.D. Professor – Director
Beijing Information Science & Technology University Add: No.12,EastRoad,Xiaoying, Qinghe, Haidian District, Beijing,China 100192
Tel: 86-10-824***** - Mobile:136******** ad2um4@r.postjobfree.com Diane Diao - Director of Student Affairs
Yantai University & Jiangxi University of Finance & Economics Peoples’ Republic of China Tel: (+86-535)
690-3219 ad2um4@r.postjobfree.com
Kwesi Dzidzienyo, Ghana Country Representative
International Foundation of Education and Self-Help 38 Standfast Rd., Kokomlemle,
Tel: +233*********
Osu, Accra, Ghana
Berekum Teacher Training College
Yaw Adjei-Sarkodie – Dean
Post Office Box 74
Tel: +23-335-***-****
Berekum, Brong Ahafo, Ghana
Contact this candidate