Customer Service Claims Adjuster
Resume:
ADRIENNE GOLIGHTLY
*** *. ***** ******· Tampa, Florida 33609 ·
813-***-**** · ad2ulz@r.postjobfree.com
Professional Summary
A licensed and certified insurance claims adjuster, trained in Xactimate. An experienced professional with extensive background in customer service and management. Strong communicator with the ability to negotiate in complex environments. Possess a broad background of professional traits that include sales both to consumer and commercial customers, hospitality management, administrative management, and entrepreneurial experience. Self-starter who has the ability to both work independently and in team environments.
Key Competencies:
Certified Claims Adjuster
Certified in Xactimate
License Massage Therapist
Excellent Customer Service
Leadership Skills
Skilled Negotiator
Vendor Relations Management
Regulatory & Compliance Experience
Work Experience
Document Specialist – Team Fishel, August 2022 – May 2023
Responsible for creating legal easements daily for landowners to review and sign. The easements must be recorded by the courts for landownership legal purposes. In creating these documents, the research of the correct and current landowner.
Admissions Coordinator – AccentCare (formerly Season Hospice), March 2022 – June 2022
Daily intake of patients that are recommend entering hospice program. Corresponded with family, nurses, and doctors for admission. Arranged with medical equipment company to have supplies and etc. to patient.
Inventory Control – Coca~Cola Beverages of Florida, September 2021 – November 2021
Daily count of all inventories for the State of Florida for different locations
Dispatcher/Customer Service – ACS Home Services, January 2021-July 2021
Dispatcher for all mobile technicians for the west coast Florida Territory for residential customers. Consistently brought in revenue to the company by selling memberships and providing opportunity jobs with potential of upselling to the appropriate technician.
Account Manager/Sales Representative - Glass Doctor, September 2012 – January 2021
Account Manager supporting the west coast Florida Territory as one of the tenured sales representatives on the team. Established account base of both repeat commercial customers and consumer clientele. Consistently drive revenues exceeding greater than 15% of total company revenues. Top 5% performer of account activity in terms of call volumes and quotes to customers. Consistently drive larger profitability per deal through upselling and add-ons.
Hospitality Team Lead – West Chase Golf Inc, January 2010 – March 2012
Team Leader responsible for hyping up the other co-workers to get out there with a smile. No matter how early, late, sunny and hat, rainy hot/cold, boring or SUPER busy. The golfer’s enjoyed teaching me the sport/game. I enjoyed listening & learning from them but learning more from the other employees. I enjoyed making sure that all the customers could get what they wanted at that immediate time, or I could make it happen for them. I enjoyed that when the pressure is on, I ensured that the entire staff was fully stocked so that the customers would be fully satisfied, and the employee could get a bigger tip.
Professional Massage Therapy, June 2006 – December 2015
Handling your own business is challenging. I enjoyed knowing that when I had someone in my “helping hands”, I made them feel no pain or that they were on a “road to recovery”. I would go to various places to market myself and end up speaking with someone that has a different injury than the norm that you get to experience. I focused on the sports end of the healing, so I got the opportunity to meet all various sports persons with different ailments. I enjoyed stepping into other shoes to learn what motions they go through, so I may understand their ailments. Through these procedures I was able to diagnosis a form of action so I may make them feel better & stronger and potentially make them perform better.
Office Manager – Carefree Village, December 2002 – August 2008
Responsible for end-to-end management of the office environment at Carefree Village a retirement community of over 300+ homes. Responsible for residential customer relations, oversight of office personnel, and coordination with all facilities staff. Additional responsibilities include:
Daily Sales Reports
HR Reports
Safety Policies & Procedures
Payroll & Records Keeping
Community Event Planning
Office Manager – Software Architects Inc, May 2000 – December 2002
Office Manager at a small software development company (under $1M revenue). Managed day to day office responsibilities to include time keeping, payroll, customer and vendor account receivables and account payables.
Temporary Employee – Robert Half, 1998 – 2000
Work various office jobs in customer service and in various departments.
Massage Therapist – Dr. Tannembaum Chiropractic - March 1996 – 1998
Day to Day patients to alleviate pain and discomforts
Certifications
Professional Claims Adjuster – License Number: W590532
Graduated: May 11, 2019
Instructor: Diana Fink PIAM,CPII, PCSR, PCA, CPSR, CPIW, LUTCF
Xactimate Training
Graduated: June 30, 2019
Instructor: Diana Fink PIAM,CPII, PCSR, PCA, CPSR, CPIW, LUTCF
License Massage Therapist – License Number: MA20763
Graduated: February 1996
Location: Suncoast Massage Therapy School – Tampa, FL
References
Pierre Conze – Fireman and Paramedic (RET.)
Johnny Rodriguez – Gorilla Hemp Comp., LLC (Proprietor/Owner)
David Vasquez – LAD Installations, Inc.
Tracy Brink – Sales & Marketing Operations Leader
Tracy Brink –
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