Customer Service Sales Agent

FIORELLA RATTO

830-***-**** **********@*****.***

Objective: Seeking a position in a company where I can lounge my career and build a valuable skill set. I aspire to get an opportunity where I can make the best of my potential and unique personality to contribute to the organization’s growth. I’m open to being relocated.

Skills: Bilingual in English and Spanish, with 15+ years experience in sales and customer service satisfaction. Aggressive in sales and focus on short time results. Teamwork oriented and also self reliable with time and goals managment, good communication skills, and strong leadership.

Professional Experience:

Licensed Manufactured Housing Salesperson December 2020 - Present

Discount Manufactured Home Center LLC/Palm Harbor - New Braunfels, TX

• Big Book of clientele by creating strong customer service bonds and referrals •Top sales monthly performance • Knowledge on make and models of all different mobile homes and their specs • Marketing • Advertising online and in person • Setting up appointments, driving to different locations, showing homes and closing deals • Create contracts, cash sales and/or fill up applications for customers to get financed through banks.

Bilingual Sales Agent January 2020 - December 2020

Easy Trucks LLC - New Braunfels, TX

• Internet Sales • E-commerce/Marketing and Web advertising • Knowledgeable on Carfax and Frazer Operating System • Addresses Customer’s needs, advises and helps locate appropriate vehicles • Contact leads and schedule appointments via email, internet and phone calls • Negotiate deals, handle Cash and Credit Cards transactions and complete legal contracts.

Full Time Sales/Key Holder April 2017 - July 2019

Na Hoku, Hawaii’s Finest Jewelers since 1924 - Las Vegas, NV

• Extraordinary sales tactics, product education and rapport building while maintaining personal integrity • Continuously meeting and exceeding sales goals • Completing daily administrative tasks including inventory counts, financial transactions, phone/web orders, special orders and repairs • Creating and maintaining visual displays • Maintaining professional relations with customers and corporate offices • Assisting management with opening new locations and training new hires.

Assistant/Store Manager July 2016 - April 2017

Vince Camuto / The Shoe Box Fashion Valley - San Diego, CA

• Primary responsibility is to ensure that personal and store team sales goals are met and exceeded. Assist in the tracking, monitoring and communication of business results • Ensure all associates provide the highest level of customer service • Responsible for keeping a book of returning clients • Assist in the implementation and maintenance of all merchandising/visual directives • Maintain a keen interest in the fashion industry and market trends.• Hire, train, and manage the performance of the retail store staff to company standards and operations.

Full Time Sales/Key Holder April 2015 - July 2016

Na Hoku, Hawaii’s Finest Jewelers since 1924 - San Diego, CA

• Demonstrate an in-depth knowledge of the merchandise • Resolve all client problems effectively (returns, defective merchandise and dissatisfied customers) • Check in and ship out merchandise, over the phone orders, count and file inventory daily • Develop a trusting relationship to help customers identify and purchase products suiting their needs and preferences.

Sales Supervisor August 2012 - January 2015

MCX Marine Corps Exchange - Oceanside, CA Nex Navy Exchange Main - San Diego, CA

• Assists the Dpt. Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives • Provide a professional and excellent level of customer service with existing and new customers • Ensure an elevated level of sales and service of the team. Lead by example.

General Education:

Los Andes Institute Lima - Peru Hotel Administration 1998 - 2001

Other Qualifications:

• Bilingual in English and Spanish

• Licensed Manufactured Housing Person, State of Texas

• Notary Public, State of Texas

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