Howard Wattenberg

Technical Writer

Lancaster, South Carolina 29720

ad2ulw@r.postjobfree.com

803-***-****

Authorized to work in the US for any employer

Work Experience

Contract Technical Writer

ABM

October, 2021 to June, 2022

• Standardization and overhaul of IT docs and diagrams, including Citrix Desktop – Accessing and Navigating, System Manual for Citrix Virtual Apps and Desktop Service CVADS.

Reviewed and revised IT Architecture diagrams to correct for size and added Identification boxes.

Contract Technical Writer

Leidos

Maryland

March, 2021 to July, 2021

Editing of Section 508 compliant Documents for federal Medicare and Health Services.

Reviewed and corrected documents for compliance, syntax, grammar and sensibility. Contract Technical Writer

Wells Fargo

Charlotte, N.C.

July 2020 to March, 2021

Migration of documents from Microsoft Word and Sharepoint into OpenText software, which manages content or unstructured data.

Reviewed banking documentation for Operations Documentation Excellence (ODE) group.

Reviewed procedural documentation for legibility and sensibility. Senior Documentation Specialist

NYC Health and Hospitals Corporation

New York, NY

July 2014 to December, 2019

Initially was assigned to do a comprehensive manual on Epic, an enterprise electronic medical record (EMR) system being implemented and rolled out for all NYC Health and Hospital facilities

(10 Hospitals and Satellites). The end result was a five volume manual comprised of a detailed Epic Infrastructure and Apps Overview, a Data Center and Support Team Overview, a Network Operations and Security Overview, Epic Operations Procedures, and an Ancillary Applications Overview.

Worked on documentation for Enterprise Information Technology Services (EITS) by creating and editing documentation for any one of many enterprise level teams including disaster recovery, business systems, change management, and configuration management.

Maintained Sharepoint sites for several EITS teams.

Prepared Visio Diagrams for any of the IT departments that needed documentation help.

Standardized and reformatted SOPs.

Contract Technical Writer

Kawasaki Rail Car

Yonkers, NY

January 2009 to June 2014

Worked for Publications and Training creating and editing technical manuals for the Metro North Railroad M8 Project. The content of these manuals consisted of Theory of Operation, Operating Procedures, Maintenance Procedures, Parts Listing, Troubleshooting Procedures, and Repair/Replace Procedures.

Communicating with third party vendors for railroad car systems and integrating technical content for accuracy and completeness.

Technical Writer

1800Flowers.com

Carle Place, NY

December 2007 to January 2009

IT Dept. working directly for VP of Enterprise Architecture. Created IT and marketing documents for future Roadmap project, in addition to IT newsletter, current and future state architectural technical diagrams of 1800flowers and another eleven brands. In addition, created API programmers guides for developers.

Contract Technical Writer

Mizuho Bank - Jersey City, NJ

October 2007 to December 2007

Created User Guide for internal security software. Contract Technical Writer

Merrill-Lynch - Jersey City, NJ

June 2007 to September 2007

Documents supporting the Global Support Model for ITIL compliance, including Operations Management, Event Management, and Change Management; editing of existing service level agreements (SLA's) and operational level agreements (OLA's); swim lane diagrams for roles and responsibilities.

Contract Technical Writer

Guardian Life - New York, NY, February 2007 to April 2007

Creation of software development templates for Park Avenue Securities BARS (Books and Records) software; various meeting notes, including BARS definition of financial terms document for software developers.

Technical Writer/Trainer

Tadiran Telecommunications - Port Washington, NY

July 2006 to January 2007

Engineering and marketing documentation consisting of engineering notes, technical bulletins for digital and IP business telephone systems, technical trainer, and CBT production for proprietary software, Coral View Designer used for local and remote administration of digital and IP phone systems.

Technical Writer

Tactronics - Westhampton Beach, NY

August 2005 to July 2006

Creating and updating technical and marketing documentation for website and ATP's

(Acceptance Test Procedures) and FATP's (First Article Test Procedures) for mil-spec computer hardware.

Contract Technical Writer

New York Mortgage Co - New York, NY April

2005 to August 2005

Reference manual and help files for Loan Origination Software. Consultant Technical Writer

Canon USA - Lake Success, NY

October 2003 to April 2005

Documentation for IT Help Desk includes Level One Help Desk Manual providing help desk support for agents; and web based FAQ for company intranet. Development Technical Writer

American Home Mortgage - Melville, NY

May 2002 to September 2003

Documentation for Software Development Group including Requirements, Reports, Functional Specifications, API and Test Plans for national mortgage origination company. Software under development is Fiserve Unifi Loan Origination with Progress Database in Windows 2000 environment.

Seasonal Tax Examiner

Internal Revenue Service - New York, NY

February 2002 to May 2002

Processing of Federal Tax Returns.

Consulting Technical Writer

Universal Music Group - New York, NY

January 2001 to June 2001

Documentation for end-users of sales reporting system on mainframe for world-class music publishing group.

Documentation Lead/Trainer

Kiodex Inc. - New York, NY

July 2000 to January 2001

Documentation for proprietary web-based trading/risk management software for the commodities/ derivatives market. Responsibilities include creation of software development documents UI definitions, Business Logic Descriptions, Product Requirements, Functional Specifications, etc., and implementation and administration of version tracking software Visual Sourcesafe for all project documents; taught training sessions on Visual Sourcesafe. Technical Writer

Doubleclick Inc. - New York, NY

January 1999 to June 2000

Internal documentation for proprietary software/hardware Internet advertising solutions company. Creation of all phases of functional specifications, product requirement documents, installation manuals, software specification documents, quality assurance, network configuration and layout drawings for international data centers. Consulting Technical Writer

Parker-Hannifin - Smithtown, NY

April 1998 to January 1999

Diverse technical writing responsibilities for aircraft and flight navigation, including hardware maintenance, and FAA flight scheduling software documentation. Technical Writer

Robotic Vision Systems Inc. - Hauppauge, NY

June 1997 to April 1998

Creation and updating of hardware/software operation and maintenance manuals for laser scanning system of integrated circuits; development of changeover to on-line documentation for field service personnel HTML

Technical Writer

Citron Associates - Farmingdale, NY

January 1997 to June 1997

Writing updates for end-user business and accounting software manuals. Responsibilities include collaboration with developers on design criteria, procedure validation, and configuration management for the purpose of producing a current client-configurable end-user manual. Technical Writer

New Paradigm Software - New York, NY

June 1996 to December 1996

Writing and production of technical documentation for multi-platform messaging software including API front-end GUI manual, methods manual, white papers, training presentations, etc. Responsibilities included collaboration with developers, design criteria, and procedure validation. Initiated in-house documentation review protocol. Technical Writer

Magna-Lab Inc. - New York, NY

July 1993 to June 1996

Writing and production of software and hardware technical manuals for magnetic resonance imaging systems. Specific manuals include user manuals for MRI applications, and maintenance documentation for the complete MRI system.

Technical Writer

Transportable Technology, Inc. - New York, NY

June 1990 to July 1993

Writing and producing maintenance manuals and training maintenance personnel on-site for commercial and military electronics manufacturers. Clients included Grumman Aerospace, Telephonics, Inc., and Union Switch and Signal.

Technical Writer

Miles-Samuelson Inc. - New York, NY

December 1988 to June 1990

Writing technical maintenance manuals for military electronics. Clients included Westinghouse, Sikorsky, and Plessey.

Technical Writer

Fonar Corporation - New York, NY

March 1987 to December 1988

Created maintenance manuals for magnetic resonance imaging system. Updated user guides. Technical Writer

Data Communication Services - New York, NY

August 1986 to February 1987

Created and edited technical manuals for Sikorsky helicopter avionics and airframe. Technical Writer

Taconic Data Trilon Educational – Plainview, New York April 1981 to January 1986

Manuals and curriculum training for the following heavy and light rail transit signaling systems: Baltimore Metro, Miami Metrorail, Seoul Metro, Portland, and Pittsburgh. Manuals for various railroad car systems Communication, HVAC Kawasaki

Education

Digital Electronics

Suburban Technical School - New York, NY

City College of New York – Four Years

Skills

• DOCUMENTATION (10+ years)

• TRAINING (10+ years)

• WORD (10+ years)

• MICROSOFT VISIO (10+ years)

Additional Information

SKILLS: Technical Writing, Training/Instructing, Desktop Publishing, Word Processing/Spreadsheet/ Database (Microsoft Office, Word Perfect Office), Drawing and Graphics Designing (Adobe Photoshop, Paintshop Pro, Microsoft Visio), Windows Authoring (Adobe Acrobat), Web Authoring (Microsoft Frontpage), Video creation and Editing (Cyberlink Power Director, Camtasia, Pinnacle Studio), ability to read electrical/electronic schematics, assembly diagrams; system adminisration (Sharepoint); project planning and scheduling (Microsoft Project); documentation version control, change control and revisioning (Microsoft Sourcesafe); content management (Microsoft Sharepoint, OpenText).

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