KIMBERLY THOMAS

*** ******** ***** **** · 803-***-****

ad2ull@r.postjobfree.com

“Driven and ambitious customer service professional with a proven history of quality sales and achieving high customer satisfaction ratings. I am seeking a sales/customer service position with a fast-growing company where I can utilize my skills for relationship-building and my passion for innovation.”

EXPERIENCE

NOVEMBER 2022 TO PRESENT

Administrative Specialist II / Titling and Licensing Specialist III

Examines, accepts, prepares, enters, and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and performs edits of the customer's name and address fields.

• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.

• Processes motor vehicle registration requests. Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.

• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.

• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.

• Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications.

• Answers customer inquiries pertaining to driver, vehicle, registration, titling, and insurance requirements. Greets and directs customers to appropriate areas in the office.

• Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.

• Collects all required fees and donations for the Gift of Life Trust fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat, and fully stocked. Resolves customer problems and inquiries through customer record research.

• Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy.

• Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

MARCH 2019-MAY 2022

SALES AND RETENTION SPECIALIST, SPECTRUM

• Maintained required percentage guidelines of 20-25% of successful sales as well as retention.

• Provided outstanding customer care by responding to inquires on products, services and available promotions.

• Reached goals/standards of 80-100 daily received inbound in a call center setting.

JANUARY 2013-MARCH 2019

SALES AND RETENTION SPECIALIST IN RESIDENTIAL TV, INTERNET AND TELEPHONE SERVICES, TIME WARNER CABLE TELEVISION

• Increased company revenue by implementing tactics of upselling and building customer relationships

• Secured sales and built customer satisfaction by offering credits, promotional discounts for installations and avenues for technical support for any pending issue

• Maintained standards for first call resolution

FEBRUARY 2011-DECEMBER 2012

MEDICAL ASSISTANT, EMMAUS MED/SURG CLINIC

• Oversaw daily operations of clinic

• Screened patients for medical care, allergies, medication/surgical history

• Performed updates of electronic health records

• Scheduled appointments and addressed patient concerns

• Managed medical billing claims (ensured proper coding, billing,record submission and authorizations were submitted on claims), maintained HIPAA compliance, inventory and hardware management

JANUARY 2006- OCTOBER 2010

SR CUSTOMER SERVICE REPRESENTATIVE, VERIZON WIRELESS

• Provided tier 1&2 technical support and/or troubleshooting to customers

• Responsible for deescalating customer issues by providing resolution

• Provided training for newly hired representatives

• Assisted with policy documentation and implementation

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