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Executive Assistant Customer Service

Location:
Dallas, TX
Posted:
January 17, 2024

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Resume:

DAWN LE BARRE

Dallas/Fort Worth Metro, TX 972-***-**** ad2ulk@r.postjobfree.com www.linkedin.com/in/dawnhugheslebarre

PROFESSIONAL SUMMARY

Knowledgeable, solutions-driven Executive Assistant with experience supporting C-level executives. Highly trusted partner to senior executives, continuously offering diplomacy, adaptability, and professionalism. Exceptional communication skills and adept at establishing and maintaining effective working relationships with colleagues and clients at all levels. Proven success managing fast-changing schedules, coordinating travel logistics and planning events. Demonstrated ability to prioritize action items with minimal oversight and handle sensitive materials with confidentiality and discretion.

Correspondence Travel Logistics Executive/Administrative Assistance Communication Event Planning

Training Calendar Management Expense Management Meeting Minutes New Hire Onboarding Concur

Outlook Customer Service Microsoft Office Suite Zoom Teams OneDrive SharePoint Salesforce

EXPERIENCE

ONEGUARD HOME SERVICES & LANDMARK HOME WARRANTY, DFW Metro, TX August 2021 - September 2022

Account Manager

Increased sales production (orders and sales) to meet company requirements through different prospecting/networking techniques, such as, sponsoring events, presentations, and cold calling.

Delivered exceptional customer service on a day-to-day basis by providing timely follow-up and keeping agents/clients satisfied.

Primary point-of-contact with members of the real estate community at all levels.

Entered all sales related activities into company designated CRM maintaining operational excellence.

Prepared and submitted Travel and Expense (T&E) through Concur.

COLDWELL BANKER REALTY, DFW Metro, TX

Executive Assistant to COO, President, SVP, RVP, CFO, Corporate Office DFW Metro, TX June 2000 - July 2021

Provided support for executives and senior leadership with a flexible, professional and “can do” attitude.

Coordinated and arranged large and small business events, while also collaborating with marketing on multiple complex projects (executive retreats, local business conference, awards program, casino night).

Organized and planned meetings, which involved material and presentation preparation, guest speaker coordination, catering, minutes creation/distribution and action item follow-up to completion of task.

Proactively managed complex calendars and scheduling requirements, confirming priorities are met.

Managed travel accommodations by arranging flights, lodging and transportation. Also, provided detailed and accurate travel itineraries, ensuring any changes in plans are updated and reflected.

Screened incoming calls and emails, triaged needs, and provided expedited resolution as appropriate to ensure internal and external positive experience.

Accurate preparation and reconciliation of monthly expense reports through Concur.

Proficient in Microsoft Office 365.- organized, created files, and maintained documents.

Strategized with senior leadership on company initiatives and goals.

Provided clear internal and external communication with executive leadership, clients, and vendors.

Facilitated onboarding/off boarding of new sales associates and employees.

On-site contact for facilities department during remodels, office openings and closures.

Processed departmental invoices for payment.

Conducted office audits on transaction files (listings, sales, and closings) ensuring compliance with TREC.

Performed Field Administrative Manager responsibilities, in addition to the above, until 2018 when the EA position became its own role and was no longer combined.

DAWN LE BARRE 972-***-**** Page Two

Field Administrative Manager DFW Metro, TX & Beverly Hills, CA June 2000 – May 2018

Successfully managed centralized processing team, which involved supervision of employees, creating and updating back-end of paperless file program and monitoring system.

Conducted “5-Star Award” office inspections - auditing of transaction files to ensure compliance with required forms; ensured company products were current.

Ran reports to ensure accuracy of file set up and completion of file.

Main point-of-contact for branch office administrators regarding office/company policies and procedures.

Trained and coached 55+ office administrators by holding quarterly/monthly meetings to provide updates on company systems, policies, and procedures.

Onboarded and trained employees on their job duties.

Coordinated employee recognition events.

Prepared and distributed monthly/quarterly office administrator newsletter.

Liaison between HR, employees and managers for onboarding/off boarding, written notices, and confidential matters.

Regional Administrator I & II, Corporate Office Beverly Hills, CA September 1996 – May 2000

Provided administrative support to Regional Vice Presidents and Broker of Record.

Marketing on-site support at company events.

Accurate reconciliation of monthly T&E, and prepared expense reports through Concur.

Coordinated and contributed to onboarding/off boarding of employees.

Interfaced effectively with internal and external executives, departments, clients, and agents.

Maintained accurate and organized document archives and helped facilitate offsite storage inquires.

Coordinated and contributed to onboarding/off boarding of employees.

Facilitated quarterly office administrator meetings to provide updates on company systems, policies, and procedures.

Screened incoming phone calls and emails.

Organized, created files, and maintained documents.

Processed invoices for payment.

Main point-of-contact for branch office administrators in Los Angeles metro.

ADDITIONAL RELEVANT EXPERIENCE

COLDWELL BANKER REALTY, Los Angeles County, CA

Office Administrator

Receptionist/PT



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