RANDY “ABDALLAH” MIRANDA ICALIA

CONTACT

**** *** ****** ******,

Azzizyah District 5, Jeddah,

Saudi Arabia

+966*********

ad2uk1@r.postjobfree.com

SUMMARY:

• Outstanding customer service,

communication, and interpersonal

skills.

• Highly adept at assisting coworkers

and customers utilizing best practices.

• Detail oriented, strong organizational

skills with ability to carry out tasks

with minimal supervision.

• Proven ability to work effectively with

diverse personalities in a tactful,

decisive, and resourceful manner.

• Nine years successful experience

working in meetings & events

management

• Eleven years productive experience in

Office Administration and High

Management Support

• Excellent communication skills and a

proven ability to juggle multiple high

priority tasks.

• Detail-oriented, with a reputation for

thorough process documentation

creation, review, and training.

• Understanding of compliance &

financial controls

• Extensive knowledge of the design,

implementation, and maintenance of

records management and archival

systems.

• Proven ability to work collaboratively

with diverse groups and establish

ongoing relationships.

• Capable of quickly understanding how

systems are used in order to provide

efficient support.

• Ability to manage multiple client

stakeholders

• Strong leadership

• Excellent interpersonal and

communication skills, and a

demonstrated willingness to work in a

team environment with diverse

environment.

• Proficient in Microsoft Word, Excel,

PowerPoint and Outlook

EXPERIENCE

Enterprise Travels & Meetings Lead, Saudi

Pfizer Saudi Limited – Jeddah, Saudi Arabia

June/2014 – Current

The GBS Enterprise Travels & Meetings Lead, Saudi is responsible for the operational delivery and performance of the ET&M in KSA as well as the management of the local market ET&M function in KSA in alignment with the Regional strategy and delivered via local team members. GBS Enterprise Travels & Meetings Lead, Saudi is responsible for local implementation of GBS ET&M policies, standards and initiatives, provides direction and metrics reporting for all initiatives. Ensures data from country supports metrics objectives to deliver target savings goals. Responsible for compliance and implementation of process, supplier compliance, reporting and required documentation.

GBS Enterprise Travels & Meetings Lead, Saudi is responsible for ET&M organization local set-up, talent development and coaching. Presents annual meeting plan to produce excellent business outcomes, improve processes and increase productivity and effectiveness for the business. Role Definition, Key Responsibilities & Accountabilities

• Local Subject Matter Expert on ET&M, and point of contact for any initiative impacting meetings process as well as supplier performance.

• End-to-end management of ET&M activities (including compliance, logistics, payments, reporting, etc.). Management of key category vendors (e.g. logistic agencies, AV/production and exhibit agencies)

• Deliver on site event support.

• Partner with Procurement to implement SOPs and Compliance documentation.

• Leverage meeting volume to enhance Vendor negotiations with Procurement.

• Conduct event closeout with internal and external stakeholders, including event budget reconciliation.

• Support quarterly agencies performance reviews where applicable.

• Use data sources to inform stakeholders and manage vendors: activity levels, spend, issue logs.

• Support creative solutions to meetings which may include virtual and other cost-effective options.

• Optimize utilization of GMP&P (Cvent) in all events

• Ensures compliance processes and global policies are followed at the local market level including training to local BU clients and vendors on SOPs and process.

• Key interface with other enabling departments, providing subject matter expertise for initiatives.

• Follow up on local meetings performance metrics and cost savings.

• Effectively shares and implements best practices.

• Coordinate with Compliance/OP to ensure effective execution of meetings.

• Ensures quality data management for Global Transparency Reporting for all the meetings managed

• Coordinate with the MAPP Navigator team

1

Functional, Business & Technical Competencies

• Proven capabilities for meetings management with knowledge of the pharmaceutical industry and compliance.

• Demonstrated ability to understand business and customer needs.

• Strong project management and organization skills with the ability to handle multiple tasks simultaneously.

• Can respond to tight timelines as well as the capability to interact with all levels of the organization and external customers in a professional manner.

• Demonstrated judgment and the ability to prioritize work.

• Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers

• Strong customer service & multiple stakeholder management experience

• Strong communication, negotiation and influence skills.

• Experience/ability to work in a matrix structure.

• Experienced in vendor negotiations.

• Knowledge of local market vendors/hotels/venues.

• Ability to manage MPAs and vendors to ensure all logistics of a meetings are flawlessly executed.

• Flexible to adapt to changing business needs, anticipating needs and fulfilling expectations.

• Strong interpersonal skills & verbal communication and presentation skills.

Executive Assistant to the Country Manager

Pfizer Global Pharmaceuticals – Jeddah, Saudi Arabia July 2010 – May 2014

Provide logistic and administrative support to Country Manager and proactively contribute in preparing, processing, following up and ending activities in order to facilitate and optimize the achievement of his objectives and decision making and to enhance Pfizer's corporate image in line with Pfizer’s overall vision, mission and values.

Key responsibilities

• Gain full comprehension of the CM’s key objectives and propose ways of supporting them in achieving those objectives.

• Identify the managers’ priorities, workload, routines and activity portfolio as much as possible and provide input as to how all those activities can efficiently be managed.

• Develop a network with the CM’s direct reports and act as point of contact in case of absence or specific requests.

• Stay in-close contact with internal service providers for specific tasks and follow up on their assignments.

• Spontaneously analyze and tackle organizational inefficiencies / Proposals and implementation of organizational improvement/Challenge processes in order to streamline and simplify them

• Proactively collect & share all key business information with the managers and with their direct reports

• Support the CM in his departmental communication with colleagues inside and beyond other business units and outside the company contacts

• Ensure follow-up of decisions and agreements

• Manage agenda and meetings including sending agendas and invitations, welcoming visitors, taking care of all logistics

• Autonomously provide satisfactory answers to low priority requests and provide appropriate feedback to the managers

• Ensure accurate drafting, translation and layout of to be specified documents

• Ensure respect of Corporate Identity and house-style in all oral and written communication

SKILLS:

• Meetings & Event Management

• Cross-Functional Collaboration

• Compliance Champion

• Vendor Management

• Stakeholder Management

• Insight Assessment

• Customer Service

• Office Management & Administration

• MS Office (Word, Excel, PowerPoint)

• SAP / Concur System

• MAPP Navigator

• Cvent Management

• Project Management

• Time Management

• Communication Skills

• Teamwork

• Business Acumen

LANGUAGES:

• Tagalog (Mother Tongue)

• English (Fluent: Speaking, Reading,

Writing, Listening)

• Arabic (Speaking)

2

Marketing Coordinator cum Administrative Assistant Pfizer Global Pharmaceuticals – Jeddah, Saudi Arabia August 2003 – July 2010

Duties & Functions:

• Performs highly advanced professional assistance work for the executives

• Performs a wide variety of responsible, complex and confidential administrative and secretarial duties in support of the Executive Management

• Successfully assist the Business Unit Director in all his works and needs, related to marketing operations

• Successfully assist all the 9-Product Managers (and also the Medical, Training & Sales group) in their respective tasks.

• Effective coordination with the outside suppliers with regards to all kinds of promotional materials – hotel bookings & flight reservations.

• Efficient organization with the Administrative, Sales Department, and other Pfizer’s branches with regards to Marketing operations and activities

• Meetings & Events Coordination:

o Achieved and maintained an exceptional works in organizing international and local meetings and conferences, local physicians’ group meetings and Pfizer quarterly Cycle Meetings o Assisted in the identification of upcoming Marketing Events

(international, regional & local meetings and congresses) o Involved in budgeting, forecasting & demand planning with the Marketing Managers

o Responsible for getting rates and quotations from the vendors / travel agencies prior in finalizing the financial approvals o Initiated the following prior to meetings and events:

Financial approval

iMAS for international events

Disclaimers and Speakers agreements

InterAct, Due Diligence

o Managed in logistic services and vendors (setting up of venue, ground logistics, audio-visual, meeting print materials and all related food & beverage arrangements)

o Managed sourcing and contracting of preferred hotels and vendors o Closely monitoring the travel itineraries of all the HCP attendees o Managed attendees’ registration, attendance, distribution of meeting materials, etc.

o Managed data collection from the participant HCPs to ensure compliance (signed disclaimers and Services agreements) o Ensured data and documents retention for reconciliation and payments after the events

o Onsite support for meeting coordination

o Reconciliation and payment

o Issuing purchase orders to all involved vendors and agents related to a specific activity and event

• Successful coordination and teamwork with the Sales Team to bring up outstanding achievements in their sales works.

• Served as new hired Admin Assistants’ trainer, coach and consultant by o orienting them about their job descriptions and scope of work o the flow of Marketing operations

o introducing them to operational delivery and performance of international and local meetings

o familiarizing with them the preparation of all related documents prior to initiating a meeting (quotations from vendors, financial approvals, iMAS, disclaimers, agreements, HCP-attendees, certificate of attendance, invoices and payment, reconciliation, etc) o Building of potentials

o Help in developing their skills, enhancing their performance and/or develop personally and professionally.

o Giving awareness and insights about their roles and the needs of the department and work

• And other administrative and secretarial jobs that requires immediate attention 3

Administrative Assistant

Alkhair for Umrah & Ziyarah Travel & Tourism – Jeddah, Saudi Arabia May 2002 – July 2003

Groups Sales Manager & Sales Trainer

Platinum Plans Philippines – Pasig City, Philippines November 2000 – April 2002

Worked as a Groups Sales Manager & Sales Trainer in a pre-need insurance company which offers financial services for investment for their future needs. The company provides Pension Plans, Educational Plans and Memorial, which caters all social status in the society Assistant Researcher / Department Secretary

Phoenix Publishing House Inc – Quezon City, Philippines November 1995 – August 2000

Worked as Department Secretary and promoted to Marketing Researcher in the top publishing company in the Philippines. Our company indulges into publishing educational books and related educational materials from Preschool to College levels. We cater all private schools in the Philippines. Our company spearheaded the Philippines Educational Publishers Association (PEPA) in 1986.

Data Encoder (Credit Card Division)

Far East Bank & Trust Co. – Makati City, Philippines May 1995 – November 1995

This division functions mainly on the processing of all new credit card applications, monitoring all active and deferred accounts, and encoding of all used credit card transactions

Service Crew

Jollibee Foods Corporation – Manila City, Philippines October 1990 – February 1993

Duties & Functions:

Worked as Service Crew (cashier, kitchen and dining crew) in the number one fast-food chain in the Philippines, which offers a variety of menus from hamburgers, spaghetti, fried chicken, hotdog sandwich, French fries, sundaes, etc. This company excels in all aspects of fast-food operations: from food, customer service and cleanliness

Awards & Recognition Received:

• Awarded on “Cost Efficiencies” by successfully negotiating with vendors and scoring the highest CE savings in AfME – Year 2015

• Received an OwnIT Award on “Owning the Business” – 3 January 2016

• Award of Excellence in recognition of CVent Launch Achievements & Transformative Service Delivery – Sept 2018

• Country President Award – 15 December 2022 (in Paris, France)

ACHIEVEMENTS

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Bachelors of Science Major in Biology

Eulogio “Amang” Rodriguez, Institute for Science Technology Manila, Philippines

June 1989 – March 1993

Awards & Recognition:

• Institutional Recognitions

• Academic Excellence

• Best in Biology

• Outstanding Working Student, National Recognition & Award: NATIONAL AWARDEE: Search for Ten (10) Most Outstanding Working Student of the Philippines, 1993 This search and award was spearheaded and facilitated by the Philippines’ Department of Education, Culture and Sports, in coordination with Jollibee Foods Corp. Received a plaque of recognition and cash.

High School Diploma

Esteban Abada High School – Manila, Philippines

1984 – 1988

Grade School Diploma

Tranca Elementary School – Talisay, Batangas

1978 – 1984

• LinkedIn: Speaking Confidently and Effectively (April 2023)

• LinkedIn: What is Program Management (April 2023)

• LinkedIn: Time Management: Working from Home (April 2021)

• TESDA: Certification on Massage Therapy NCII (June 2023)

• Certification on Physiotherapy Assistant Course (February 2022)

• Compliance Trainings: Corporate Policies & Procedures Foreign Corrupt Practices Act (FCPA)

My Anti-Corruption Processes and Policies (MAPP)

• Vendor Management

• Travel & Entertainment Training

• Cvent Platform Training

• E1 & SAP Training

• Global Transparency Training

EDUCATION

CERTIFICATIONS

TRAININGS

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