Kelly LoDuca

McKeesport, PA *****

ad2ujt@r.postjobfree.com

+1-412-***-****

Authorized to work in the US for any employer

Work Experience

Parts Pro

Advance Auto Parts - Penn Hills, PA

January 2015 to April 2017

1. As a Parts Pro I had the task of helping novice mechanics and professional mechanics trying to fix a vehicle Understanding the problem and trouble shooting and finding the appropriate part for the job at hand.

Capable of running a diagnosis on batteries,starters and alternators. Replacement of batteries and wipers in/on vehicles Navigating several company software programs daily for inventory, availability, ordering, POS and training

Stocking inventory

Banquet Server/Bartender/ Team Lead

Mascaro Catering - Verona, PA

August 2011 to April 2017

1. My experience and love for event planning started at the Holiday Inn in 1993. I began setting the events up From the tables and chairs and the floor plan instructions up to and including Coordinating entire events from Beginning to end with extreme attention to all the fine details. 2. I have also Coordinated and planned several fundraising events Also Wedding showers, Weddings, golf outings, Surprise Parties Holiday Parties etc... Service Writer/Advisor

Dave Smith Auto - Penn Hills, PA

January 2015 to April 2016

Customer Service Excellence

Checking in Customers and vehicles

Hands on with mechanics to find out diagnosis and course of action to fix vehicle Direct customer contact

Contacting vendors to find part and negotiating prices Invoicing as necessary

Maintaining parts inventory

Maintaining customer files for maintenance reminders Coordinated customer pick up and drop off

Direct contact with vehicle warranty companies

Maintained social media and advertising

Marketing of the business

Maintained Inspection sticker logs and all State and Federal licensing and training for shop and mechanics Prepared purchase agreements for Used Cars sold

Service Coordinator

Giant Eagle, Inc. - Penn Hills, PA

November 2010 to October 2015

Started as a cashier and moved on to Front end Service Coordinator and quickly took on the roles of New Hire and Customer Service Trainer.

Inventory and ordering of front end merchandise

Keeping scheduled breaks and lunches on time

Responsible for all self check out kiosks

Handling of customer concerns, questions and problems Overseeing all cashiers and baggers

Problem solving

Customer Service Associate

Target - North Huntingdon, PA

March 2009 to September 2010

Customer service

Helping guests complete their shopping experience in a quick friendly manner Handling and maintaining an accurate drawer

Real Estate Agent

Prudential Preferred Realtors - Penn Hills, PA

February 2004 to October 2008

Assisting clients in purchasing and selling homes

Marketing of home sales

Prepared all legal documentation for the sale of a home Maintaining all advertising of homes on Broker's web site Scheduling viewings for both buyer and seller

Receptionist/Administrative Assistant

A&L Motor Sales - Monroeville, PA

1998 to 2001

Point of contact in showroom to answer client questions and concerns Answer multi line phone

Cashier in Service Dept

A/P A/R

Administrative Assistant

Universal Environmental Cleaning Services - Pittsburgh, PA 1988 to 2001

Maintained all daily activity logs payroll, A/P A/R, Scheduling, inventory and ordering all supplies Set appt. for proposals

Formed and maintained relationships with vendors and clients Handled all client concerns

Maintained all certifications and permits for company and employees Education

Real estate license in Real Estate Laws and Real Estate Ethics Lodolce Real Estate Academy - Monroeville, PA

November 2003 to January 2004

Woodland Hills High School

Skills

• Bartending

• Multi-line Phone Systems

• Negotiation

• Property Management

• Accounts Payable

• Event Planning

• Personal assistant experience

• Office manager experience

• Communication skills

• Customer service

• Computer literacy

• Conflict management

• Microsoft Office

• Administrative experience

• Medical terminology

• Accounts Receivable

• Microsoft Windows

• QuickBooks

• Microsoft Outlook

• Payroll

• Troubleshooting

• Bookkeeping

• Management

• Desktop Support

• Property Leasing

• Accounting

• Collections (2 years)

• Catering

• Banquet Experience

• Fundraising

• Technical Support

• Inventory control (10+ years)

• Time management (10+ years)

• Marketing

• Remote Access Software

• Network Support

• Microsoft Windows Server

• Operating Systems

• Active Directory

Assessments

Bartending — Proficient

July 2023

Understanding, pouring, and mixing drink orders

Full results: Proficient

Administrative assistant/receptionist — Proficient May 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

May 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

June 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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