Customer Service Real Estate
Resume:
Kelly LoDuca
McKeesport, PA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Parts Pro
Advance Auto Parts - Penn Hills, PA
January 2015 to April 2017
1. As a Parts Pro I had the task of helping novice mechanics and professional mechanics trying to fix a vehicle Understanding the problem and trouble shooting and finding the appropriate part for the job at hand.
Capable of running a diagnosis on batteries,starters and alternators. Replacement of batteries and wipers in/on vehicles Navigating several company software programs daily for inventory, availability, ordering, POS and training
Stocking inventory
Banquet Server/Bartender/ Team Lead
Mascaro Catering - Verona, PA
August 2011 to April 2017
1. My experience and love for event planning started at the Holiday Inn in 1993. I began setting the events up From the tables and chairs and the floor plan instructions up to and including Coordinating entire events from Beginning to end with extreme attention to all the fine details. 2. I have also Coordinated and planned several fundraising events Also Wedding showers, Weddings, golf outings, Surprise Parties Holiday Parties etc... Service Writer/Advisor
Dave Smith Auto - Penn Hills, PA
January 2015 to April 2016
Customer Service Excellence
Checking in Customers and vehicles
Hands on with mechanics to find out diagnosis and course of action to fix vehicle Direct customer contact
Contacting vendors to find part and negotiating prices Invoicing as necessary
Maintaining parts inventory
Maintaining customer files for maintenance reminders Coordinated customer pick up and drop off
Direct contact with vehicle warranty companies
Maintained social media and advertising
Marketing of the business
Maintained Inspection sticker logs and all State and Federal licensing and training for shop and mechanics Prepared purchase agreements for Used Cars sold
Service Coordinator
Giant Eagle, Inc. - Penn Hills, PA
November 2010 to October 2015
Started as a cashier and moved on to Front end Service Coordinator and quickly took on the roles of New Hire and Customer Service Trainer.
Inventory and ordering of front end merchandise
Keeping scheduled breaks and lunches on time
Responsible for all self check out kiosks
Handling of customer concerns, questions and problems Overseeing all cashiers and baggers
Problem solving
Customer Service Associate
Target - North Huntingdon, PA
March 2009 to September 2010
Customer service
Helping guests complete their shopping experience in a quick friendly manner Handling and maintaining an accurate drawer
Real Estate Agent
Prudential Preferred Realtors - Penn Hills, PA
February 2004 to October 2008
Assisting clients in purchasing and selling homes
Marketing of home sales
Prepared all legal documentation for the sale of a home Maintaining all advertising of homes on Broker's web site Scheduling viewings for both buyer and seller
Receptionist/Administrative Assistant
A&L Motor Sales - Monroeville, PA
1998 to 2001
Point of contact in showroom to answer client questions and concerns Answer multi line phone
Cashier in Service Dept
A/P A/R
Administrative Assistant
Universal Environmental Cleaning Services - Pittsburgh, PA 1988 to 2001
Maintained all daily activity logs payroll, A/P A/R, Scheduling, inventory and ordering all supplies Set appt. for proposals
Formed and maintained relationships with vendors and clients Handled all client concerns
Maintained all certifications and permits for company and employees Education
Real estate license in Real Estate Laws and Real Estate Ethics Lodolce Real Estate Academy - Monroeville, PA
November 2003 to January 2004
Woodland Hills High School
Skills
• Bartending
• Multi-line Phone Systems
• Negotiation
• Property Management
• Accounts Payable
• Event Planning
• Personal assistant experience
• Office manager experience
• Communication skills
• Customer service
• Computer literacy
• Conflict management
• Microsoft Office
• Administrative experience
• Medical terminology
• Accounts Receivable
• Microsoft Windows
• QuickBooks
• Microsoft Outlook
• Payroll
• Troubleshooting
• Bookkeeping
• Management
• Desktop Support
• Property Leasing
• Accounting
• Collections (2 years)
• Catering
• Banquet Experience
• Fundraising
• Technical Support
• Inventory control (10+ years)
• Time management (10+ years)
• Marketing
• Remote Access Software
• Network Support
• Microsoft Windows Server
• Operating Systems
• Active Directory
Assessments
Bartending — Proficient
July 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
June 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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