Angie Gilliland

ad2ujb@r.postjobfree.com 573-***-**** Charleston, Mo

Summary

Seasoned professional with 6 years of experience in industrial, construction sales and account management.

Expert in cultivating client relationships, strategic planning, and professional services delivery. Seeking an Account Manager role to leverage inventory management and customer satisfaction skills.

WORK EXPERIENCE

Fastenal

8/22-Present

Account Manager

Cape Girardeau, MO

•Cultivated and sustained client relationships, consistently meeting sales objectives through strategic planning and effective communication.

•Managed inventory levels to align with demand, coordinating shipments to guarantee timely delivery, and engaged in negotiations with suppliers to secure favorable terms.

•Enhanced customer satisfaction by promptly addressing concerns, guiding product selection, and employing sales techniques to recommend additional products.

Grainger Industrial Supply

10/20-2-22

On-Site Representative

Maryland Heights, MO

•Maintained accurate inventory levels and managed external client accounts to ensure streamlined operations and customer satisfaction.

•Collaborated with Account Managers for client visits, contributing to sales lead generation and expanding business opportunities.

•Utilized extensive product knowledge and technological proficiency to source non-catalog items, demonstrating strong problem-solving abilities and effective communication.

Ace Hardware

6/18-10/22

Assistant Manager

Ste Genevieve, MO

•Maintained accurate inventory records by regularly scanning items and updating pricing labels to ensure store consistency and customer satisfaction.

•Provided personalized customer service by preparing quotes and facilitating special orders, enhancing the shopping experience, and meeting specific customer needs.

•Managed daily financial responsibilities by preparing shift deposits and overseeing staff tasks to ensure operational efficiency and compliance with company procedures

Grainger Industrial Supply

8/05-4/07

Customer Service Associate

Fenton, MO

•Managed inventory and sourced non catalog products to meet customer needs effectively.

•Collaborated with Account Managers to identify and generate sales leads, enhancing business development.

•Delivered exceptional customer service at the counter, maintaining a positive attitude that contributed to team cohesion and customer satisfaction.

Hillsboro Hardware

2002-2007

Store Manager

Hillsboro, MO

•Enhanced business through strategic relationship development with both existing and new contractor clients.

Managed a diverse team, ensuring efficient task allocation and effective customer service while overseeing daily operations and financial transactions.

Express personnel Services

2000-2002

Sales Executive

Festus, MO

•Expanded client portfolio by identifying new business opportunities, contributing to sales revenue growth.

•Cultivated enduring client relationships, promoting repeat business through exceptional customer service and strategic candidate placement.

•Conducted comprehensive market research to inform potential solutions, aligning with customer needs and preferences, while consistently achieving monthly and quarterly sales targets.

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