Objective: To obtain employmentthat will utilize my experience in retail sales, retail management, marketing, customer service and hospitality.

Education: The Art Institute of California- Silicon Valley Sunnyvale, CA 04/2012-04/2016 Bachelor of Science candidate, Digital Photography

Skills: Word, Excel, Sales, Customer Service, Social Media Marketing, Product Inventory, and Hotel, Front Desk, Night Auditor, Hotel Property Management and maintenance.

Languages: Fluent in Spanish and English.

09/22-Present Hotel Front Desk/Night Auditor Holiday Inn Express & Suites. Livermore, CA -Set up all new reservations including online 3rd party reservations.

-Train any and all new employees on current operating system, and ensure they are well trained and all policies and

Procedures.

-Set-up weekly schedule for all hotel employees including housekeeping, maintenance, front desk, and night audit.

-Handle all customer complaints accordingly.

-Sales marketing in order by getting large groups for a special event or corporate stay to increase profit.

Ensure hotel is getting excellent customer service reviews.

06/2020-09/2022 Hotel Front Desk/Night Auditor Holiday Inn Express &Suites. San Jose, CA -Answer phones and make new reservations including online reservations.

-Check in arrivals, take payment accordingly, assign room, and room keys.

-Acknowledge all guests and ensure they are having a pleasant stay.

-Handle customercomplaints and resolve the issue before it escalates to a manager all while

Ensuring the customer is satisfied with the outcome.

-Run Daily Night Audit Report and prepare Daily Manager Report for the next day.

-Check out guest and print/and or email folio to guest all while ensuring they had a great experience.

11/2016-03/2020 Jewelry Consultant-Zales Jewelry/ Signet Inc. Santa Clara, CA

-Qualify customers and sell various types of jewelry from gemstones, diamonds, bridal, men's and women's rings, and include warranty with every sale.

-Offer different payment options and recommend our in-house credit, and/or layaway program,

-Offer excellent customer service byhandling repairs, making phone calls, and clean the guest Jewelry when visiting our retail store.

-Currently No. 1 in the San Francisco Region in Sales, Warranty, and credit app