FRANK SCIRICA

Canadensis, PA ***** 570-***-**** ad2ui9@r.postjobfree.com

Professional Summary

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage ten years of progressive retail management experience to positively impact business operations. Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Proactive regional manager with demonstrated operations leadership, sales planning and personnel management strengths. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style. Skills

Order management

Staff recruiting

Consulting

Marketing campaigns

Business Development and Planning

Staff Supervision

Product and Service Sales

Goals and Performance

Sales Development

Database Management

Systems and software programs

Territory Management

Personnel management

Operational Oversight

Business recordkeeping

Financial Management

Budgeting

Project Management

Contract Management

Business Development

Work History

Reginal Manager in Training 08/2013 to 03/2021

Dollar General – Mount Pocono, PA

Used machine such as ride on pallet jack, high reach, counter balance Jobs performed Full pallet pick, loading, unloading, order picking.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.

Established and maintained operational standards for 200+ locations in 6 states Supervised staff to optimize brand expansion initiatives and productivity. Managed and led 18 district managers in 6 states . Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

Oversaw all administrative and recordkeeping functions. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Developed effective retail marketing strategies to increase brand awareness. Managed P&L to decrease discrepancies and retain timely and under-budget project completion.

Store Manager 10/2013 to 03/2021

Dollar General – Mount Pocono, PA

Began District Manager candidate in training.

Then continued to become a floating district manager helping multiple markets that had opportunity's to improve shrink issues and sale performance as well staffing and training issues. Mentored new sales associates to contribute to the store's positive culture, while treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a timely and friendly manner.

Communicated clear expectations and goals to each team member. Actively pursued personal learning and developmental opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised and directed all merchandise and shipment processes. Maintained established merchandising standards, including window, sales floor and promotional displays.

Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Owner of Christmas 10/2012 to 09/2019

Christmas By Frank – Mount Pocono, PA

Designed, built, and installed commercial holiday décor and maintained it through the season Some clients include Malls, hospitals, Doctors offices, and Resorts in the Pocono area. Also some residential installations.

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Store Merchandiser & Planogram Resets 10/2015 to 01/2016 Maintain established merchandising standards, including window, sales floor and promotional displays.

Supervise and direct all merchandise and shipment processes to selling floor for maximum exposure to customers.

Organize the store for better selling practices.

Alert customers to upcoming sales events and promotions. Front office manager/ training for general manager 04/2012 to 08/2013 Staybridge Suites

Trained to run all aspects of the ihg systems and how to manage the front desk/office including, group sales, meetings, reservations, front desk staff, employee schedules, guest check in, and check out procedures, night audit, training all staff below me on the ihg systems, and ihg standards on customer service and our appearance as a whole I also trained all new employees on opera operating systems and developed a training plan with the gm to help new employees in all departments .i also trained new employees on opening membership cards for new guests During my time with this company I also cross-trained in all departments within my building to become more efficient in management I was also starting to train for general manager and started doing all online training and training with my current general manager.

Customer Service 03/2009 to 04/2012

Strengthen Our Sisters Thrift Store – West Milford, NJ Priced merchandise for items to sell to the general public and private residents. Stocked and replenished merchandise according to store merchandising layouts. Cleaned and organized the store for better selling practices. Alerted customers to upcoming sales events and promotions. Mentored and trained new sales associates each quarter. Completed all point of sale opening and closing procedures. Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Communicated clear expectations and goals to each team member. Front Desk Manager-Assistant GM 06/2008 to 03/2009 Comfort Inn Suites – Mount Pocono, PA

Greeted, registered and assigned rooms to guests of hotels or motels. Made and confirmed reservations.

Posted all hotel guest charges, as requested, to hotel ledgers manually or electronically. Verified guest credit card information to establish correct payment method. Computed guest billing and collected all expected room payments as required by hotel policies.

Greeted and registered guests in a friendly manner to ensure a pleasant stay. Managed all front desk staff.

Trained all new team members.

Front Desk Manager, multi department manager 07/2004 to 06/2008 Pocono Manor Resort – Pocono Manor, PA

House keeping, houseman, maitnance, décor install, frontdesk), Assistant gm Front desk- Handled all guest relations; issued in a gracious manner and in accordance with company policies.

Greeted, registered and assigned rooms to guests of hotel. Answered departmental telephone calls as expected while using correct telephone etiquette. Made and confirmed reservations.

Posted all hotel guest charges, as requested, to hotel ledgers manually or electronically. Verified guest credit card information to establish correct payment method. Computed guest billing and collected all expected room payments as required by hotel policies.

While assistant gm I was in charge of all holiday and event decorating from Christmas to weddings Mutli department manager- As a mutli department manager I was in charge of overseeing all housekeeping, houseman, maintenance, décor install, front desk staff, budget planning, and day to day operations including but not limited to payroll scheduling, training, hiring, firing, promotions, and department revenue and all customer relations in those departments.

Education

Associate of Science: General education

University of Phoenix

Majored in human resources,business management, customer relations

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