Customer Service Quality Assurance
Resume:
P
Odeen Paul
*********@*******.***
Brooklyn, USA 11234
SUMMARY
Successful at conducting group and personal coaching sessions to improve client wellness. Top-notch educator well-versed in helping beginning, intermediate and advanced students improve fitness. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
SKILLS
Strong organizational skills
Store maintenance ability
Active listening skills
Top sales performer
Seasoned in conflict resolution
Customer service expert
Sharp problem solver
Telecommunication skills
Courteous demeanor
Adaptive team player
Energetic work attitude
Opening/closing procedures
Staff Development
FDA Compliance
Problem-Solving Skills
Regulatory Compliance
Quality Assurance and Control
Patient Education and Counseling
HIPAA
EXPERIENCE
Ground Operations Agent
Newark, NJ
Jetblue Airways Corp/ Jun 2022 to Current
Maintained operations compliance with FAA, TSA and airport regulations.
Moved baggage to load and unload aircraft.
Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
Ensured proper documentation was completed for each flight leg and maintained accurate records of flights.
Picker Packer
Staten Island, NY
Amazon/ Mar 2019 to Aug 2022
Fulfilled orders quickly to accomplish challenging daily objectives.
Used handheld scanners to key in data for packages.
Selected products and items from shelves and pallets for customer orders.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Pharmacy Technician
Brooklyn, NY
CVS Pharmacy/ Oct 2016 to Dec 2019
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Wellness Ambassador
Brooklyn, New York
Rite Aid Pharmacy/ Jan 2015 to Jan 2016
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Resolved product issues and shared benefits of new technology
Managed quality communication, customer support and product representation for each client
Worked under strict deadlines and responded to service requests and emergency call-outs
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
Assisted customers with store and product complaints
Processed and issued money orders for customers
Maintained adequate cash supply in cash drawers in multiple checkout stations
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Kept abreast of rapidly evolving technology.
Sales Manager
Brooklyn, New York
Lam Travel/ May 2005 to Nov 2013
Worked as a team member performing cashier duties, product assistance and cleaning
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a100% accuracy rate
Expressed appreciation and invited customers to return to the store
Attended local, regional and national trade shows for product development training as defined by territory needs
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
Resolved product/policy issues and shared benefits of new technology
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Managed cash stock and inventory balances accurately
Kept abreast of rapidly evolving technology
Recommended, selected and helped locate merchandise based on customer needs and desires.
EDUCATION AND TRAINING
Bachelor of Science: Human Service
Touro College Sep 2014
New York, NY, USA
Counseling and Human service
Intake specialty
ACCOMPLISHMENTS
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
CAREER OVERVIEW
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Contact this candidate