P

Odeen Paul

646-***-****

ad2ui5@r.postjobfree.com

Brooklyn, USA 11234

SUMMARY

Successful at conducting group and personal coaching sessions to improve client wellness. Top-notch educator well-versed in helping beginning, intermediate and advanced students improve fitness. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.

SKILLS

Strong organizational skills

Store maintenance ability

Active listening skills

Top sales performer

Seasoned in conflict resolution

Customer service expert

Sharp problem solver

Telecommunication skills

Courteous demeanor

Adaptive team player

Energetic work attitude

Opening/closing procedures

Staff Development

FDA Compliance

Problem-Solving Skills

Regulatory Compliance

Quality Assurance and Control

Patient Education and Counseling

HIPAA

EXPERIENCE

Ground Operations Agent

Newark, NJ

Jetblue Airways Corp/ Jun 2022 to Current

Maintained operations compliance with FAA, TSA and airport regulations.

Moved baggage to load and unload aircraft.

Protected team members and other staff from harm with diligent enforcement of safety and security measures.

Maintained communication with crew members, customers and other ground staff to ensure smooth operations.

Ensured proper documentation was completed for each flight leg and maintained accurate records of flights.

Picker Packer

Staten Island, NY

Amazon/ Mar 2019 to Aug 2022

Fulfilled orders quickly to accomplish challenging daily objectives.

Used handheld scanners to key in data for packages.

Selected products and items from shelves and pallets for customer orders.

Worked additional hours and shifts to meet tight deadlines during peak periods.

Pharmacy Technician

Brooklyn, NY

CVS Pharmacy/ Oct 2016 to Dec 2019

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Wellness Ambassador

Brooklyn, New York

Rite Aid Pharmacy/ Jan 2015 to Jan 2016

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges

Developed highly empathetic client relationships and earned reputation for exceeding sales goals

Resolved product issues and shared benefits of new technology

Managed quality communication, customer support and product representation for each client

Worked under strict deadlines and responded to service requests and emergency call-outs

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax

Assisted customers with store and product complaints

Processed and issued money orders for customers

Maintained adequate cash supply in cash drawers in multiple checkout stations

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

Kept abreast of rapidly evolving technology.

Sales Manager

Brooklyn, New York

Lam Travel/ May 2005 to Nov 2013

Worked as a team member performing cashier duties, product assistance and cleaning

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a100% accuracy rate

Expressed appreciation and invited customers to return to the store

Attended local, regional and national trade shows for product development training as defined by territory needs

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax

Resolved product/policy issues and shared benefits of new technology

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service

Managed cash stock and inventory balances accurately

Kept abreast of rapidly evolving technology

Recommended, selected and helped locate merchandise based on customer needs and desires.

EDUCATION AND TRAINING

Bachelor of Science: Human Service

Touro College Sep 2014

New York, NY, USA

Counseling and Human service

Intake specialty

ACCOMPLISHMENTS

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

CAREER OVERVIEW

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Contact this candidate