SANIKA ALICIA MCCLENDON

Email: ad2uht@r.postjobfree.com

PROFILE

Highly skilled and accomplished Human Resources Manager, changing the paradigm of human resources from a cost center to a value-added group, aligning all efforts with the vision, values and strategic objectives of the organization.

COMPETENCIES

Strategic Planning

Team Coaching & Development

Change Management

Cross-Functional Collaboration

Goal Setting/KPIs

Performance Improvement

Leadership

Conflict Resolution

Project Management

Continuous Quality Initiatives

WORK EXPERIENCE

CIRCLE K STORES, Charlotte, NC 8/21 – Present

HUMAN RESOURCES MANAGER

Oversee a team of Human Resources Managers.

Manage key human resources functions including recruitment, talent development, policies, procedures, employee relations, compensation, contracts, training and development, resource planning, and succession planning.

Align all efforts with the needs of business clients.

Establish collaborative working partnerships with business units, sharing ownership and accountability for shared goals.

Use competency-based recruiting to establish a talented and motivated workforce.

Lead multiple projects requiring positive change and transformation management.

NORDSTROM, Richmond, VA & Charlotte, NC 08/10– 8/21

HUMAN RESOURCES MANAGER

Coached, mentored and developed a high performance team.

Managed key human resource functions including recruitment, interviewing/selection, on-boarding, talent development, training, salary administration, policies, procedures, grievances, performance appraisals, and succession planning.

Worked in a matrix structure and partnered with business units on change and performance improvement initiatives.

Established goals and Key Performance Indicators (KPIs) followed by real-time data collection and analysis.

Used analytics as a baseline for continuous improvement initiatives.

Provided leadership coaching and mentoring.

Built synergy and consensus with all business units to encourage support for shared goals.

Established project goals, milestones, budgets, and schedules.

SANIKA ALICIA MCCLENDON Page 2

Resumé (Continued)

WORK EXPERIENCE (Continued)

HUMAN RESOURCES MANAGER (Continued)

Managed complete project lifecycles and kept all relevant stakeholders focused and on-target at all times.

Focused on a positive work culture to recruit and retain employees’ loyalty.

Aligned human resource projects with strategic objectives including cost efficiencies, productivity, lean operations, performance improvement, revenue growth, and profitability.

Promoted to the role of Human Resources Coordinator within three months and then to Human Resources Manager.

Furlough due to Covid.

CITI-FINANCIAL, Fort Mill, SC 3/03 – 8/10

CUSTOMER SERVICE REPRESENTATIVE/TRAINING I SPECIALIST

Located and notified customers of delinquent accounts by telephone and mail.

Negotiated satisfactory payments and settlements on customers’ accounts.

Kept accurate and up-to-date written documentation and initiating repossession proceedings.

Demonstrated outstanding problem solving and active listening skills, which enabled to defuse difficult customer situations with tact and ease.

Provided detailed and accurate accounts of customer calls for preventions of future audit issues.

Planned, organized and implemented a range of training activities.

Responsible for training of new hires and continued education of veteran employees.

Held workshops.

Created teaching materials.

EDUCATION

UNIVERSITY OF NORTH CAROLINA

Bachelor of Arts in MEDIA STUDIES

Contact this candidate