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Customer Service Care

Location:
Lagos, Nigeria
Salary:
150,000
Posted:
January 17, 2024

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Resume:

OLUOHA CHARLES OKECHUKWU

* ******** ****** ******, ******, Lagos State

Tel:081********,090********

Email: ad2ubr@r.postjobfree.com

CAREER OBJECTIVE:

A multi–talented, teachable and reliable team worker.An operational Officer, highly skilled at administering business needs with efficiency and accuracy. Possess more than 4years’ experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.A retail executive in an insurance company who's able to settle more than 5 claims in a short while.An operation manager in one of the biggest sport and fitness equipment company where I was able to carry out smooth running of the business with the help of my team.Graduate of business administration and management with advance experience in selection and costing, seeking to build a career in a reputable firm were my skills experience as listed above and competencies can be utilized to enable my organization achieve her corporate objective.

PERSONAL DATA:

Sex: Male

Marital Status: Married

Nationality: Nigerian

SKILLS

Communication and Interpersonal Skills

Presentation of my reports (Final Year Seminal and Project Report)

LEADERSHIP SKILLS

Team leader of my final year project 2016/2017

General Secretary of Catholic Youth Organization Nigeria 2017-2018

General Secretary of Servicom CDS group FCT. 2019-2019

Head of Operations for Holloway sport stores limited. 2023-till date

TEAM WORK

Always part of the working team assigned to carryout duties during my industrial training final year project.

RESILIENCE

Always able to work and adapt easily to any environment.

Meeting of supervisors target during my industrial training.

Ability to handle multiple tasks with minimum supervision with sound mind.

Versatility on personal computer.

Ensuring every department functions effectively and efficiently.

SPECIAL SKILLS

Self –motivation and target oriented.

Physical and mental alertness.

Fluent communication skill in English.

Resilience

EDUCATIONAL QUALIFICATION WITH DATE

National Youth Service Corp (NYSC) 2018 – 2019

Higher National Diploma (HND) 2015 – 2017

SSCE (WAEC) 2002 – 2008

First School Leaving Certificate 1999 – 2001

DIPLOMA CERTIFICATE

Fundamentals of Digital Marketing certificate

Education Development Academy (EDA) Certificate

Health Safety and Environment (HSE 1 – 3) Certificate

Project Management Professional (PMP) Certificate

Human Resources Management (HRM) Certificate

Certified Project Management Professional

Nigeria Red Cross Certificate

WORK EXPERIENCE

Company: Fidelity Bank Plc Lagos State

Designation: Operations

Responsibilities: Teller, Customer Care and ATM Custodian

Company: Estada Communications

Designation: Assistance Stock Keeper

Responsibilities: To Ensure Stocks are readily available at all time.

Company: Divine Love Nursery and Primary School, Kuje FCT

Designation: Class room teacher

Responsibilities: To ensure the pupils get the needed knowledge and good moral conduct.

Company: Kuje Area Council Secretariat Abuja.

Designation: Admin Department.

Responsibility: Recording and assessing of files.

Company: Adeeva Capital Limited.

Designation: Relationship manager

Relationship

Responsibility: Sells the products of the bank and financial transactions

Company: Mutual Benefit Life Assurance PLC

Designation: Retail Executive

Responsibility: sales of all form of Insurance policies

Company: Good Luck Internet Technology

Designation: Loan Recovery

Responsibility: Loan recovery and ensuring professionalism is effective carried out in relation with customers

Company: PISKA TECHNOLOGY

Designation: Customer Service representative

Responsibility: Ensuring customer/company relationship,xomplai complaint resolution and ensuring professionalism is effective carried out in relation with customers

Company: Holloway sport stores limited

Designation: Head of operations

Responsibility: Ensuring every department functions properly,oversees operations in other branches and stock confirmation,representing the CEO /GM in their absence. Ensuring the lay down companies policies are properly implemented.

HOBBIES:

Engages in any activity that involves team work and competition (Example Soccer and Reading)

REFERENCES

References are available on request



Contact this candidate