Rona Mutya

096-***-*****

ad2ub8@r.postjobfree.com

**** *** ******** ** ******* Caloocan City, Philippines, Caloocan, 142 7 PROFESSIONAL SUMMARY

My previous role as a Customer Service Representative has given me the organizational skills and experience necessary to excel in this role. Moreover, I managed to achieve the Top performer while working at my previous job, which proves that I am capable of handling customer service .

WORK EXPERIENCE

Customer Service Representative Aug 2022 - Jul 2023 Concentrix • Quezon City, Philippines

*Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

*Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

*Set up and activated customer accounts.

*Assisted customers with making payments or establishing payment plans to bring accounts current.

*Developed strong relationships with customers by providing personalized assistance and support.

*Developed strong customer relationships to encourage repeat business. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Customer Service Representative / Chat support May 2021 - Jun 2022 Alorica • Quezon City, Philippines

*Explained products or services to customers and provided pricing details.

*Provided exceptional coaching to new hires and offered positive feedback on completed tasks.

*Built sustainable relationships of trust through open and interactive communication.

*Collaborated with sales team members to stay current on inventory levels and resolve item issues.

*Updated internal databases with contact information after each call was completed.

*Utilized job-related software to prepare change of address records and issue service discontinuance orders.

*Led on- and off-site customer support teams across multiple time zones.

*Reviewed customer feedback on surveys to identify areas for improvement in customer service processes.

EDUCATION

High School Jun 2000 - Apr 2001

Argao National High School Mogpog, Marinduque, Philippines Graduated / Secondary

SKILLS

Paperwork Processing

Report Generation

Data Collection

Data Entry

Inbound and Outbound Calling

Product Knowledge

Call Management

Account Updating

Microsoft Outlook

Call Center Operations

Office Equipment Proficiency

Clerical Support

Customer Consulting

Problem-Solving

Customer Service

Product Education

AWARDS AND HONOURS

CELTA FOUNDATIONS TRAINING 2023

For successfully completing the CELTA training for English Proficiency Hard Work and Rank 1 2023

Awarded for exceptional hard work resulting in being Rank 1 for team

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