Muhammad Mustafa

Father’s Name Muhammad Younas

Identity Card # 35202-4020581-3

Gender Male

Date of Birth 28th August 1985

Nationality Pakistani

Marital status Married

Email ad2ub6@r.postjobfree.com

Mob # 032*-*******

Career Objective:

An articulate, proactive and highly motivated professional sales officer with a track record of heading sales & marketing process as well as service sector, seeking a challenging and professionally rewarding business/ corporate-managerial position in a growing and progressive sector, to contribute accrued expertise and cognitive abilities towards the qualitative enhancement of the organization in accordance with the internationally accepted standards and statute in force.

Professional Experience:

Parts Feb 2004 – April 2010

•Responsible to maintain stock at outlet and place order according to need and demand of product.

•Promote new products and participate in promotions of new product

•Have full command on products’ specifications and information about the products so I can confidently answer to customers about products.

•Provide well-mannered and prompt service.

•Persuade customers to buy products.

•Spearhead promotional plans, pricing strategies and product mix of the categories.

•Suzuki township motors 2004

•Suzuki Khalid Motors 2005 to 2007

•(Asst Manager Parts)

•Suzuki Lahore Motors 2007 to 2010

•(Manager Parts)

Customer Service Representative:

Manager Service

(Honda Ring Road) Aug 2022 to June 2023

Manager Service

(Toyota Jinnah Motors) Feb 2020 to Aug 2022

Asst Manager Service

(Toyota Airport Motors) June 2012 to Feb 2020

Service Advisor

(Toyota Cantt Motors) May 2010 to June 2011

Industry Type:Automobile.

•Listen to customer’s reasons for bringing their vehicle to the service department.

•Offer appropriate services and repairs to satisfy customer’s requirements or concerns.

•Provide accurate quotes for all services and repairs recommended. Promptly meet and greet service customers in a friendly and courteous manner

•Maintain a high level of grooming, hygiene and dress consistent with the duties of the position.

•Answering customers queries over the phone according to SOP’s.

•Resolving customers issue related to products and services.

•Visiting different locations to promote the company products.

•Front line reception handling, Product & service dealing

•Report to top management for issue and suggestions.

•Making staff combination for the task achievement

•Perform other administrative functions as directed by service manager.

•Making Policies as per internal standard.

•Coordinate with team to take initiative.

•Monthly meeting to discuss market and business situation.

•Set achievable target to retain business grooming.

•Day-to-day coordination and management of business operational activities. Monitor, control and manage business operations to meet customer expectations and company goals.

•Provide Audit Assistance to Service Manager

•Ensure all documents, working and facility are up to the mark

•Conduct Skill evaluation test & initial interview for candidates came for interview for technician Job.

•Spreading Positivity among staff through positively encouraging in their assignments and issues.

•Team Building and target distribution among them.

Professional Education:

B.A

University of the Punjab, Lahore, Pakistan

Higher Secondary School Certificate (Commerce)

Board of Intermediate & Secondary Education, Lahore, Pakistan

Secondary School Certificate (Science)

Board of Intermediate & Secondary Education, Lahore, Pakistan

Computer Skills:

•Microsoft Office (Word, Excel, PowerPoint)

•Adobe Reader

•Professional Electronic Mails

•Assigned Software (Adcounsel,

IMCGenesis, )

•Google Search engine

•E-mail ( Yahoo, Gmail, Hotmail)

Reference:

Will be furnished on demand

Contact this candidate