Tonja Toney

Montgomery, AL *****

ad2uam@r.postjobfree.com

+11-334-***-****

Detail-oriented and highly organized Administrative Assistant with a strong background in office management and excellent communication skills, seeking to contribute my expertise to support the efficient operation of a dynamic organization.

Work Experience

Office Administrator/ Management

Alabama Family Chiropractic Clinic - Montgomery, AL January 2019 to December 2022

• My duties included opening the office every morning and preparing the office for patients for the day.

• Made a call and emails daily to remind patients of appointments.

• Schedule appointments, check insurance verification, and maintain electronic medical records. Assist with massage chairs and tables

• Made sure all co-pays were paid and bills through ICD 10.

• Payed bills for the clinic ran errands to stock up on office supplies.

• I assist the owner with job posting and advertisement, coordinating and scheduling interviews, assist with reference check, helping the employees with paperwork, helped new hire with policies and procedure.

• Help with training employee, assist with time keeping and payroll

• Handling general administrative duties, such as filing, data entry, and managing HR-related correspondence

• Keep in touch with lawyers for our accident victims,court dates, insurance claims, payments and.prepare records for lawyers to have to take to court. Administrative Assistant

2 nd Chance Auto Sales - Montgomery, AL

January 2017 to December 2019

• Ensure that all customers are greeted upon walking in the door, open the office and prepare the office for the day.

• Schedule customers for car deals, mechanic work answer phone calls and direct them to sales representatives

• In put inventory and bill invoices into the system.

• Billed customers for parts and labor for mechanic services

• I faxed and copied the documents and filed them in customers' folders at the end of the day.

• I also prepared title applications and the company applications for cars sold by the dealer. CSR - Customer Service Representative

ASK Telemarketing - Montgomery, AL

November 2016 to May 2018

Making calls to potential customers to promote products or services, answer inquiries, or follow up on previous interactions.Customer Assistance: Assisting customers by providing information, addressing concerns, resolving issues, and offering solutions to their queries.Product/Service Knowledge: Having in-depth knowledge of the products or services being offered to effectively communicate their features, benefits, and value to potential customers.Building Relationships: Establishing rapport with customers, understanding their needs, and maintaining a polite and professional demeanor throughout interactions.Sales Techniques: Employing persuasive techniques to encourage potential customers to purchase or engage with the offered products/services.Record-Keeping: Maintaining accurate records of customer interactions, inquiries, and feedback for future reference and analysis.Following Scripts/ Guidelines: Adhering to provided scripts or guidelines while customizing communication to suit individual customer needs.

Administrative Assistant

Collin Credit Repair - Montgomery, AL

January 2009 to December 2017

• Answer multi-line set appointments on a Weekley bases greeted customers.

• Checked up on potential leads for credit repair

• Faxed, copied and filed documents and the upkeep of records and files.

• Ran errands for the supervisor and cleaned office at the end of the day. Education

Master's degree in Public Administration

Columbia Southern University - Orange Beach, AL

Present

Associate of Science in Health Information Science Columbia Sothern University - Orange Beach, AL

Bachelor of Science in Health Care Administration

Columbia Southern University - Orange Beach, AL

Skills

• Management

• Problem solving

• Communication

• Leadership, Microsoft Office

• Healthcare Management

• EMR Systems

• CPT Coding

• Medical Coding

• Medical Billing

• ICD-10

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