Pamala Bradford(Noti)

*** ******** **. ***. *

Emmaus, Pa 18049

484-***-****

ad2uak@r.postjobfree.com

SKILLS:

•Mobility assistance • Patient awareness • Medication organization • ADL support • Client companionship •Patient companionship •Documentation •Daily living assistance • Medication coordination • Strong communication • Daily living activities

•Basic housekeeping •Loss prevention •Compassionate communication •Merchandising •Decision making •Trained in Point-of-Sale systems •Software •Basic math abilities • Critical thinking • Good communication • Data analysis •Positive attitude • Call management • Record preparation • Account updating • Product promotion • Problem resolution • Refund management • Call triaging • Positive and professional • Calm demeanor

EXPERIENCE:

Saucon Valley Manor, Hellertown Pennsylvannia- Personal Care Aide/ Medication Aide

March 2022 - March 2023

●Implemented restorative and supportive care by ambulating and positioning patients.

●Assisted patients with moving between bed and wheelchair and helped clients reach bathroom facilities.

●Oversaw nutrition by preparing healthy meals and snacks and good hydration.

●Supported clients' personal needs by helping with dressing, grooming and hygiene.

●Assisted patients with daily living needs and personal hygiene to enhance well-being.

●Met clients' social and emotional needs with caring companionship.

●Helped with medical requirements by organizing medications and setting reminders.

●Communicated clearly with residents, family members and other caregivers.

●Assisted patients by providing dignified personal care.

●Reported changes in physical, mental and emotional conditions to nursing staff.

●Helped patients move safely in and out of beds and wheelchairs.

●Bathed, dressed and groomed clients to help service users maintain good hygiene practices.

●Delivered empathetic, compassionate and person-centered care to all patients.

●Checked on residents multiple times throughout shift.

●Performed basic housekeeping tasks for safe living environment.

Walmart, Norfolk Virgina-Self-Checkout Host/Cashier

Febuary 2020 - March 2022

●Coordinated shipping or carry-out assistance for customers with special orders.

●Issued refunds and credits to customers and documented reasons.

●Recorded daily transactions in system using correct procedures and focusing on accuracy.

●Totaled purchases and accepted payments using touch-screen register system.

●Prevented losses by watching for suspicious behavior.

●Counted and secured cash to maintain accurate register totals.

●Fixed checkout merchandise displays with continuous resets during down periods.

●Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.

●Maintained neat drawer with correct amount of change to meet customer needs.

●Recaptured sales from dissatisfied customers by listening and resolving problems.

●Redeemed coupons, loyalty points and benefits for purchased items.

●Accepted person-to-person or business checks and returned cash to customers.

●Sorted, totaled and wrapped currency and bills.

●Kept customers happy by quickly processing payments and bagging purchases.

Life Protect 24/7, Norfolk Virginia- Customer Service Representive

May 2018 - January 2020

●Enhanced customer satisfaction with fast, knowledgeable service.

●Handled customer inquiries, payments and service requests.

●Documented, researched and resolved customer service issues.

●Informed customers of promotions and special offers to increase sales.

●Managed customer calls efficiently in fast-paced call center environment.

●Built trusting relationship with customers to better understand needs.

●Collaborated across departments to resolve customer-related issues.

●Answered inbound calls to handle various concerns, set appointments and close sales.

●Delivered fast and friendly service to handle questions and service complaints.

Education:

Pittsburgh Job Corps(GED.com)- GED

July 2014 - Febuary 2015, Pittsburgh

Obtained My GED in Febuary 2015 at Pittsburgh Job Corps via GED.com

Liberty High School Bethlehem, Pennsylvania - No Degree

June 2010- July 2014

Highest Grade Level Completed was 11th Grade.

Professional Summary:

Compassionate Caregiver with 1 years of healthcare experience. Improves patient quality of life and well-being by going above basic care to offer companionship and support. Trained in personal safety and medication procedures.Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.Stays on top of demands in fast-paced environments by effectively using slow periods.Maintains organized, clean and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

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