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Operations Manager Customer Service

Location:
Summerville, SC
Posted:
January 17, 2024

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Resume:

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Kiara Smith

ad2uab@r.postjobfree.com / 843-***-**** / Goose Creek, SC 29445 Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

UPS - Operations Manager

Charleston, SC, 29482

New Life Academy - K2 Teacher

Goose Creek, SC

Skills

Education and Training

Expected in 05/2024

USC Upstate

Spartanburg, SC

Bachelor of Arts: Film Production

08/2017

Trident Technical College

Charleston, SC

Some College (No Degree): Digital

Media

05/2011

West Ashley High School

Charleston, SC

High School Diploma

● Built strong operational teams to meet process and production demands. Implemented policies and standard operating procedures and managed quality, customer service and logistics.

● Addressed customer concerns with suitable solutions. Delivered positive customer experiences by implementing effective quality assurance practices.

Identified areas of deficiency and performed root-cause analysis to solve problems.

● Presented performance and productivity reports to supervisors. Manage the driver's route's, timecards and communication with the customers.

Developed initiatives for process improvement and reviewed and assessed ongoing operations.

Responded to information requests from superiors, providing specific documentation.

● Supported accident investigations and prepared related paperwork. Prepared daily and weekly lesson plans to help students meet learning goals.

● Collaborated with faculty and staff to plan and implement curriculum.

● Project Management

● Operations Management

● Strategic Planning

● Staff Training

● Business Development

● Employee Motivation

● Customer Service

● Operations Monitoring

● Problem-Solving

● Staff Training and Development

● Interpersonal Communication

● Goal Setting

● Performance Management

● Interactive Teaching and Learning

● Public Speaking

● Behavior Management

● Critical Thinking

● Team Building

Mont Holly Intermediate - After-School Counselor 08/2011 - 01/2015 Goose Creek, SC

Internship

Internship was with a nonprofit organization called, "I AM Voices". I worked diligently beside the director of the organization. I was an outreach coordinator that assist with case managing, tables set ups, outreach and spreading the word about the organization. I AM Voices is a nonprofit organization that offers transitional housing to women in the Charleston area who is or has been victims of sexual abuse and human trafficking. I completed the internship in the summer of 2023.

04/2008

Goose Creek High School

Goose Creek, SC

High School Diploma

Used technology to drive instruction and maximize student achievement.

Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals.

Taught students subject-specific material, learning strategies and social skills.

Identified student needs and collaborated with faculty to resolve social, cognitive or behavioral challenges.

Pursued positive methods to correct student behavior, delivering constructive feedback upon improvement.

Built strong relationships with parents and students, driving investment in academics.

Translated lesson plans into learning experiences and routinely evaluated student progress and social development.

Assisted children with homework and grade-level appropriate studying techniques.

Maintained accurate attendance rosters and accounted for program participants during activities.

Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.

Checked after-school environments and equipment for safety and appropriateness.

Implemented improved social activities to include special needs students.

Conducted group learning activities based on differentiated learning techniques.

● Observed and monitored children's play activities.

● Maintained safe play environment.

Communicated with children's parents or guardians about daily activities, behaviors and related issues.

Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Activities and Honors

Revived a scholarship to the N.Y. film Academy .

Performed in Spoleto (Charleston Festival).

Performed in many local play around the Charleston area.



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