Email: ad2ua0@r.postjobfree.com, Phone: 098********
Experience Summary
Currently working as Senior IT Support and Lifecycle management Technician with BMTG Advisors India PVT. LTD since July 20th 2021
Technology Experience
Operating Systems
Windows
Admin Tools
Microsoft Azure, Slack, Team viewer, Ammy admin, CRM, CITRIX Workspace, Google Admin, Zoom Admin, Front Admin, Keeper Admin
Qualifications
Degree and Date
Institute
Major and Specialization
Master of Computer Applications(MCA)-2018
A.N. Collage Patna
Magadh University
Computer Science
Career Profile
Dates
Organization
Role
July 2021 to till date
BMTG Advisors India PVT. LTD
IT Support Technician
September 2020 to July 2021
NSE-IT
IT Supervisor
August 2010 to November 2011
Avalet Technology
Desktop Support Engineer
Technicals Details :
•Providing technical and administrative support for Laptop, Desktop, printer’s, CCTV, and Biometric Attendance machines related issues.
•Providing Application related issue or may System related issue of Windows XP/Windows Vista/Win 7, 8, 10.
•Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
•Deployed updates, service packs using Windows Update, Automatic Updates.
•Install printer driver and troubleshooting printer issues.
•Answer incoming calls and analyze the queries and problems of the callers.
•Operating Systems (OS) installation / re-installation, upgrades and patches for desktops and provide technical support to users.
•Responsible for installing & troubleshooting various Desktops.
•Responsible for customer support including daily backup procedures, equipment installations and turn-up, testing network connections.
•Providing Desktop related solutions remotely using Teem viewer and Ammy Admin.
Personal Details
Date of Birth
1-2-1991
Nationality
Indian
Gender
Male
Marital Status
Unmarried
Passport Details
Valid Passport available on request