Daianna Heirman

Chicago, IL *****

ad2u9f@r.postjobfree.com

+1-708-***-****

My objective is to utilize my experience in customer service experience and I feel they were allow me to broaden my experience in advance with company.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Associate

Micheals Distribution center - New Lenox, IL

November 2021 to Present

Creating boxes

Scanning labels placing the correct Item in the box Working a assemble line.

Picking and packing Materials.

Properly stacking them on a skid.

Properly Assort items, drop them to the correct door with a pallet jack. Cashier and Customer Service

Rush Hospital - Chicago, IL

October 2020 to February 2022

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Assembler/Production

Ford Motor Company - Chicago, IL

April 2020 to September 2020

Assemble the vehicle or component part in a predefined order, using the material. Assistant on different lines with different tools to produce a specific product Warehouse Associate

SSP America - Chicago, IL

March 2017 to March 2020

Operate pallet jacks to move materials and items from receiving and storage areas to production floor. Receive, store, and distribute material, tools, equipment, and supplies throughout warehouse to sustain manufacturing and production activities.

Pharmacy Technician

Walgreens - Chicago, IL

September 2015 to March 2017

•Work collaboratively with pharmacist in filling prescriptions

• Reviewing medication orders, prescriptions and organizing medications for dispensing; preparing labels; calculating quantities; and preparing intravenous solutions

•Check pharmaceutical stock to assess inventory level; placing orders; removing outdated drugs

• Checked insurance systems to verify patient eligibility

• Complying with state and federal laws

•Assisting in facilitating communication between the patient and insurance companies, doctors, nurses and labs

Student Aide

Coyne College - Chicago, IL

August 2014 to March 2017

answer multi line phone system, send notification letters to all students, assist students with all computer related questions and concerns

• direct all students to proper and designated areas

• promptly respond to all staff and student requests

•file payment receipts in the student accounts department Education

High school or equivalent in Pharmacy Technician

Coyne College

March 2014 to April 2015

Skills

• Picker Packer

• Loading

• Shipping

• Order Puller

• Unloading

• Shipping Receiving

• Warehouse Associate

• Pharmacy Technician Experience

• Multi-line Phone Systems

• Clinical Pharmacy Experience

• Pallet Jack

• Typing

• Multi-line Phone Systems

• Insurance Verification

• Multi-line Phone Systems

• Medical Terminology

• Customer service

• Hospital Experience

Certifications and Licenses

Pharmacy Technician Certification

Assessments

Attention to Detail — Completed

January 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Care Representative — Completed

February 2020

Applying customer service skills in a call center setting. Full results: Completed

Typing — Completed

January 2020

Transcribing text using a standard keyboard

Full results: Completed

Dependability — Expert

January 2020

Measures a candidate's tendency to be dependable and come to work. Full results: Expert

Reliability — Expert

January 2020

Tendency to be dependable and come to work

Full results: Expert

Scheduling — Familiar

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Customer Focus & Orientation — Proficient

January 2020

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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