DAVID E. KERSH

***** ******* ****** ** #***

Brandon, Fl 33511

727-***-****

ad2u8k@r.postjobfree.com linkedin.com/in/david-kersh-74205747

Summary of Qualifications

Reliable, team-focused, goal-oriented Customer Service and financial banking professional committed to meeting and exceeding performance goals. Excellent communicator verbally and in written form, proven ability to resolve conflict with positive resolution through Policy and Procedures, and proficiency with several software applications.

Professional Summary

Reliable, team-focused, and goal oriented professional over 3 years mortgage related experience

Mortgage banking environment experience working at HSBC

Researched documents for law office and various firms for bankruptcy and foreclosures

Ensured all documents are uploaded and accessible

Handled extensive research for various documents

Reviewed mortgage documents, original notes, title policy, HUD and other various mortgage documents

Maintain compliance with Federal and Industry Specific regulatory and investor guidelines

Available immediately

Professional Experience

Chase Bank 01/2018 – 02/2023

Merchant Services Representative

Credit card liaison between banks and merchants

Ensure processing compliance for credit and debit card transactions

Research inquiries for miscellaneous banking transactions per merchant request

Provide training to new employees regarding processing and system utilization

Provide technical support for Point-of-Sale devices

Review various credit card transactions for chargebacks to determine the status

Provide exceptional customer service while maintaining a high level of integrity

Verify and update customer accounts daily in secure database

Assist with credit card deposits and billing

CitiGroup 01/2017 – 11/2017

AML Analyst

Maintained and applied knowledge of sanctions and anti-money laundering processes

Analyzed alerts and investigated customers who match with SDB, PEPS and Negative Media list

Conducted enhanced due diligence investigations supporting policy and procedures and regulatory requirements

Monitored client activities for potential relations to sanctioned individuals, money laundering and terrorist financing

Accumulate facts from investigations to present to Senior Management and Compliance

HSBC 03/2012 – 12/2016

Loan Servicing Representative II

Researched documents for law offices and various firms for bankruptcy and foreclosures

Ensured all documents are uploaded and accessible

Handled extensive research for various documents

Reviewed mortgage documents, original notes, title policy, HUD and other various mortgage documents

Maintained compliance with Federal and Industry Specific regulatory and investor guidelines

Ensured compliance with operational risk controls per HSBC or regulatory standards

Performed investigation and research on routine and escalated items to resolve problems

Maintained internal control standards for timely implementation of internal and external audits

Responsible for the monitoring of exception reports, investigation and resolution of cases

Supervisor of Elections 01/2012 - 03/2015

Machine Manager

Manages technical support requirements of the voting equipment

Maintains accountability and transports ballots to a designated site after the polls close

Assists in setting up voting equipment in designated polling place for Election Day

Fidelity National Information Services 10/2000 – 01/2012

Merchant Services Representative

Credit card liaison between banks and merchants

Ensured processing compliance for credit card transactions

Researched inquiries for miscellaneous banking transactions per merchant request

Provided training to new employees regarding processing and system utilization

Provided internal and external customer service

Reviewed various credit card transactions for chargebacks to determine the status

Provided exceptional customer service while maintaining a high level of integrity

Experience in navigating between different computer programs and screens to obtain and verify information

Verified and updated customer accounts daily in secure database

Education

Strayer University

Bachelor of Science, Criminal Justice Education - Current

Professional Development

Member of Toastmasters’ Club at the HSBC Branch in Tampa, Florida

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