Customer Service Credit Card
Resume:
DAVID E. KERSH
Brandon, Fl 33511
***********@*****.*** linkedin.com/in/david-kersh-74205747
Summary of Qualifications
Reliable, team-focused, goal-oriented Customer Service and financial banking professional committed to meeting and exceeding performance goals. Excellent communicator verbally and in written form, proven ability to resolve conflict with positive resolution through Policy and Procedures, and proficiency with several software applications.
Professional Summary
Reliable, team-focused, and goal oriented professional over 3 years mortgage related experience
Mortgage banking environment experience working at HSBC
Researched documents for law office and various firms for bankruptcy and foreclosures
Ensured all documents are uploaded and accessible
Handled extensive research for various documents
Reviewed mortgage documents, original notes, title policy, HUD and other various mortgage documents
Maintain compliance with Federal and Industry Specific regulatory and investor guidelines
Available immediately
Professional Experience
Chase Bank 01/2018 – 02/2023
Merchant Services Representative
Credit card liaison between banks and merchants
Ensure processing compliance for credit and debit card transactions
Research inquiries for miscellaneous banking transactions per merchant request
Provide training to new employees regarding processing and system utilization
Provide technical support for Point-of-Sale devices
Review various credit card transactions for chargebacks to determine the status
Provide exceptional customer service while maintaining a high level of integrity
Verify and update customer accounts daily in secure database
Assist with credit card deposits and billing
CitiGroup 01/2017 – 11/2017
AML Analyst
Maintained and applied knowledge of sanctions and anti-money laundering processes
Analyzed alerts and investigated customers who match with SDB, PEPS and Negative Media list
Conducted enhanced due diligence investigations supporting policy and procedures and regulatory requirements
Monitored client activities for potential relations to sanctioned individuals, money laundering and terrorist financing
Accumulate facts from investigations to present to Senior Management and Compliance
HSBC 03/2012 – 12/2016
Loan Servicing Representative II
Researched documents for law offices and various firms for bankruptcy and foreclosures
Ensured all documents are uploaded and accessible
Handled extensive research for various documents
Reviewed mortgage documents, original notes, title policy, HUD and other various mortgage documents
Maintained compliance with Federal and Industry Specific regulatory and investor guidelines
Ensured compliance with operational risk controls per HSBC or regulatory standards
Performed investigation and research on routine and escalated items to resolve problems
Maintained internal control standards for timely implementation of internal and external audits
Responsible for the monitoring of exception reports, investigation and resolution of cases
Supervisor of Elections 01/2012 - 03/2015
Machine Manager
Manages technical support requirements of the voting equipment
Maintains accountability and transports ballots to a designated site after the polls close
Assists in setting up voting equipment in designated polling place for Election Day
Fidelity National Information Services 10/2000 – 01/2012
Merchant Services Representative
Credit card liaison between banks and merchants
Ensured processing compliance for credit card transactions
Researched inquiries for miscellaneous banking transactions per merchant request
Provided training to new employees regarding processing and system utilization
Provided internal and external customer service
Reviewed various credit card transactions for chargebacks to determine the status
Provided exceptional customer service while maintaining a high level of integrity
Experience in navigating between different computer programs and screens to obtain and verify information
Verified and updated customer accounts daily in secure database
Education
Strayer University
Bachelor of Science, Criminal Justice Education - Current
Professional Development
Member of Toastmasters’ Club at the HSBC Branch in Tampa, Florida
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