Administrative Assistant Customer Service
Resume:
Leslie Fisher -Millane
Cell: 262-***-****
*** ******** ** ********, ** 53029
E-mail: ******@*****.***
Professional Profile
Planned and executed all aspects of Sampling program. Planned and executed all aspects of OSHA Safety program. Increased office organization by developing more efficient filing system and customer database protocols, improved traffic flow, stream-lined paperwork through various form creations.
Received a merit raise for strong attention to detail, highly organized, exemplary customer service and team-player attitude.
Promoted to Service Liaison from Receptionist duties. Promoted to Client Services from Administrative Assistant, AP/AR duties Successfully planned and executed corporate meetings, lunches and special events for vendors and employees.
SKILLS
QuickBooks versions 2016/2021
Microsoft Office proficiency Self-starter
Excel spreadsheets Schedule management
Meticulous attention to detail Meeting planning
Self-directed Mail management
Professional and mature Understands grammar
Resourceful Dedicated team player
Strong interpersonal skills Ability to balance work and home life Proficient in the use of: JobBoss, E2, Epicor, Shopify, One Drive, UltraTax, Right Signature, ShareFile, Teams, Office 365, Aquity, Calendar Database, Stamps.com UPS Worldship/FedEx
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WORK EXPERIENCE
4/3/2023- 11/22/2023
Butterflies Home Health Care- Agency Manager
6815 W. Capitol Dr
Milwaukee, WI 53216
Office Manager
Medicaid billing, Insurance billing, Created Policy and Procedure Manual, Trained on Safety Compliance per OSHA standards, Trained and Certified Home Health Employees. SealMaster WIsconsin
QuickBooks 2021
Prepares work to be accomplished by
gathering and sorting documents and relat-
ed information. Paid invoices by verifying
transaction information; Scheduling and
preparing disbursements, Obtaining author-
ization of payment. Obtains revenue by
verifying transaction information; computing
charges and refunds; Preparing and mailing
invoices; Identifying delinquent accounts
and insufficient payments. Collects revenue
by reminding delinquent accounts, notifying
customers of insufficient payments. Main-
tains accounting ledgers by posting account
transactions. Verifies accounts by reconcil-
ing statements and transactions. Resolves
account discrepancies by investigating
documentation. Maintains financial securi-
ty by following internal accounting controls.
Maintains financial historical records by fil-
ing accounting documents.
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02/2021 to 02/2022
Bauer Sign & Lighting
QuickBooks 2016
Prepares work to be accomplished by
gathering and sorting documents and relat-
ed information. Paid invoices by verifying
transaction information; Scheduling and
preparing disbursements, Obtaining au-
thorization of payment. Obtains revenue by
verifying transaction information; computing
charges and refunds; Preparing and mailing
invoices; Identifying delinquent accounts
and insufficient payments. Collects revenue
by reminding delinquent accounts; notifying
customers of insufficient payments. Main-
tains accounting ledgers by posting account
transactions. Verifies accounts by reconcil-
ing statements and transactions. Resolves
account discrepancies by investigating
documentation. Maintains financial securi-
ty by following internal accounting controls.
Maintains financial historical records by fil-
ing accounting documents.
11/02/2020
Contract Position ending 01/29/2021
(ExpressPros) Short Term Contract
Laake & Joy
Brookfield, WI
Administrative AR/AP
Epicor Database used to; Prepares work to
be accomplished by gathering and sorting
documents and related information. Paid
invoices by verifying transaction infor-
mation; Scheduling and preparing dis-
bursements, Obtaining authorization of
payment. Obtains revenue by verifying
transaction information; computing charges
and refunds; Preparing and mailing invoic-
es; Identifying delinquent accounts and in-
sufficient payments. Collects revenue by
reminding delinquent accounts; notifying
customers of insufficient payments. Main-
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tains accounting ledgers by posting account
transactions. Verifies accounts by reconcil-
ing statements and transactions. Resolves
account discrepancies by investigating
documentation. Maintains financial securi-
ty by following internal accounting controls.
Maintains financial historical records by fil-
ing accounting documents.
06/01/2016 to 09/28/2019
Superior Crane and Machining Corp.
Waukesha, WI
Service Liaison
Manage hours for Service Technicians Inspection Reports, Data Entry using JobBoss, Employee time entry, Job Entry, Order Acknowledgements, customer service. Heat Certs, Heat Treat entry,Job Cost Detailing, i.e.
Wrote, implemented, and trained employees on OSHA Safety Program. SDS Sheets, Lock out/Tag out, Fork Lift i.e. Was promoted from Receptionist to this position.
October 2017-Present
American Red Cross
Instructor for:
First Aid/CPR/AED Training
Babysitter Training
Wilderness First Aid Training
Data Entry Liaison for Local and National Chapters Page 5 of 5
08/2005 to 03/2012 Pflow Industries
Milwaukee, Wisconsin
Administrative Assistant
Phone-NEC 64 button IPKll
Handle all inquiries, arrange callbacks to protect boss's time, provide back-up materials for callbacks, route calls elsewhere as needed, do phone surveys/inquiries as needed
Appointments/Meetings: Maintain calendar; ascertain which events require boss's presence, fix commitments to maximize boss's time efficiency; prepare agenda in advance, arrange meeting facilities, act as recording secretary; prepare action minutes
Screen to control interruptions, provide back-up as needed, arrangement of amenities as needed
Travel through internal or outside agents, arrange travel in advance, prepare itinerary, trip file and supplies, prepare expense report tools for boss, complete expense reports after trip
Update secretarial/clerical desk manual, implement system to handle routines without supervision, routinely re-order department supplies, update mail/phone directories 02/1991 to 11/2005 Tarney Property Management
Brown Deer, Wisconsin
Manager
Apartment manager for 40 condo's in the Brown Deer Area. Rent collection, maintenance, grounds work, tent/landlord liaison, event planner
EDUCATION
08/2007 to 05/2012 University of Phoenix
Associate: Human Services
Bachelor of Science: Criminal Justice/Human Services September 2020 to Current Currently studying for the CAP (Certified Administrative Professional) Exam.
SUMMARY: Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of continued responsibility and authority.
Contact this candidate