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Administrative Assistant Customer Service

Location:
Oconomowoc, WI
Salary:
20-22
Posted:
January 17, 2024

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Resume:

Page * of *

Leslie Fisher -Millane

Cell: 262-***-****

*** ******** ** ********, ** 53029

E-mail: ad2u8i@r.postjobfree.com

Professional Profile

Planned and executed all aspects of Sampling program. Planned and executed all aspects of OSHA Safety program. Increased office organization by developing more efficient filing system and customer database protocols, improved traffic flow, stream-lined paperwork through various form creations.

Received a merit raise for strong attention to detail, highly organized, exemplary customer service and team-player attitude.

Promoted to Service Liaison from Receptionist duties. Promoted to Client Services from Administrative Assistant, AP/AR duties Successfully planned and executed corporate meetings, lunches and special events for vendors and employees.

SKILLS

QuickBooks versions 2016/2021

Microsoft Office proficiency Self-starter

Excel spreadsheets Schedule management

Meticulous attention to detail Meeting planning

Self-directed Mail management

Professional and mature Understands grammar

Resourceful Dedicated team player

Strong interpersonal skills Ability to balance work and home life Proficient in the use of: JobBoss, E2, Epicor, Shopify, One Drive, UltraTax, Right Signature, ShareFile, Teams, Office 365, Aquity, Calendar Database, Stamps.com UPS Worldship/FedEx

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WORK EXPERIENCE

4/3/2023- 11/22/2023

Butterflies Home Health Care- Agency Manager

6815 W. Capitol Dr

Milwaukee, WI 53216

414-***-****

Office Manager

Medicaid billing, Insurance billing, Created Policy and Procedure Manual, Trained on Safety Compliance per OSHA standards, Trained and Certified Home Health Employees. SealMaster WIsconsin

QuickBooks 2021

Prepares work to be accomplished by

gathering and sorting documents and relat-

ed information. Paid invoices by verifying

transaction information; Scheduling and

preparing disbursements, Obtaining author-

ization of payment. Obtains revenue by

verifying transaction information; computing

charges and refunds; Preparing and mailing

invoices; Identifying delinquent accounts

and insufficient payments. Collects revenue

by reminding delinquent accounts, notifying

customers of insufficient payments. Main-

tains accounting ledgers by posting account

transactions. Verifies accounts by reconcil-

ing statements and transactions. Resolves

account discrepancies by investigating

documentation. Maintains financial securi-

ty by following internal accounting controls.

Maintains financial historical records by fil-

ing accounting documents.

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02/2021 to 02/2022

Bauer Sign & Lighting

QuickBooks 2016

Prepares work to be accomplished by

gathering and sorting documents and relat-

ed information. Paid invoices by verifying

transaction information; Scheduling and

preparing disbursements, Obtaining au-

thorization of payment. Obtains revenue by

verifying transaction information; computing

charges and refunds; Preparing and mailing

invoices; Identifying delinquent accounts

and insufficient payments. Collects revenue

by reminding delinquent accounts; notifying

customers of insufficient payments. Main-

tains accounting ledgers by posting account

transactions. Verifies accounts by reconcil-

ing statements and transactions. Resolves

account discrepancies by investigating

documentation. Maintains financial securi-

ty by following internal accounting controls.

Maintains financial historical records by fil-

ing accounting documents.

11/02/2020

Contract Position ending 01/29/2021

(ExpressPros) Short Term Contract

Laake & Joy

Brookfield, WI

Administrative AR/AP

Epicor Database used to; Prepares work to

be accomplished by gathering and sorting

documents and related information. Paid

invoices by verifying transaction infor-

mation; Scheduling and preparing dis-

bursements, Obtaining authorization of

payment. Obtains revenue by verifying

transaction information; computing charges

and refunds; Preparing and mailing invoic-

es; Identifying delinquent accounts and in-

sufficient payments. Collects revenue by

reminding delinquent accounts; notifying

customers of insufficient payments. Main-

Page 4 of 5

tains accounting ledgers by posting account

transactions. Verifies accounts by reconcil-

ing statements and transactions. Resolves

account discrepancies by investigating

documentation. Maintains financial securi-

ty by following internal accounting controls.

Maintains financial historical records by fil-

ing accounting documents.

06/01/2016 to 09/28/2019

Superior Crane and Machining Corp.

Waukesha, WI

Service Liaison

Manage hours for Service Technicians Inspection Reports, Data Entry using JobBoss, Employee time entry, Job Entry, Order Acknowledgements, customer service. Heat Certs, Heat Treat entry,Job Cost Detailing, i.e.

Wrote, implemented, and trained employees on OSHA Safety Program. SDS Sheets, Lock out/Tag out, Fork Lift i.e. Was promoted from Receptionist to this position.

October 2017-Present

American Red Cross

Instructor for:

First Aid/CPR/AED Training

Babysitter Training

Wilderness First Aid Training

Data Entry Liaison for Local and National Chapters Page 5 of 5

08/2005 to 03/2012 Pflow Industries

Milwaukee, Wisconsin

Administrative Assistant

Phone-NEC 64 button IPKll

Handle all inquiries, arrange callbacks to protect boss's time, provide back-up materials for callbacks, route calls elsewhere as needed, do phone surveys/inquiries as needed

Appointments/Meetings: Maintain calendar; ascertain which events require boss's presence, fix commitments to maximize boss's time efficiency; prepare agenda in advance, arrange meeting facilities, act as recording secretary; prepare action minutes

Screen to control interruptions, provide back-up as needed, arrangement of amenities as needed

Travel through internal or outside agents, arrange travel in advance, prepare itinerary, trip file and supplies, prepare expense report tools for boss, complete expense reports after trip

Update secretarial/clerical desk manual, implement system to handle routines without supervision, routinely re-order department supplies, update mail/phone directories 02/1991 to 11/2005 Tarney Property Management

Brown Deer, Wisconsin

Manager

Apartment manager for 40 condo's in the Brown Deer Area. Rent collection, maintenance, grounds work, tent/landlord liaison, event planner

EDUCATION

08/2007 to 05/2012 University of Phoenix

Associate: Human Services

Bachelor of Science: Criminal Justice/Human Services September 2020 to Current Currently studying for the CAP (Certified Administrative Professional) Exam.

SUMMARY: Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of continued responsibility and authority.



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