Tashauna Henry

*** ***** ***

Brooklyn NY

Home: 347-***-****

ad2u8e@r.postjobfree.com

WORK EXPERIENCE:

**** –2020

Hrs. per week: 40

Agency: United States Postal Services (USPS) Federal Agency, Brooklyn, New York

Supervisor: Mr. Lettmen

Phone Number: 323-***-****

Position Title: Lead Processing Specialist / Postal Inspector Records Assistant

Receives and reviews incoming departmental mail, determine the proper disposition and route to department and personnel. Coordinate executive communications including taking calls and responding to emails to track clients satisfaction. Knowledge of postal regulations and procedures. Strong organizational and communication skills with keen attention to details and documentation standards. Receive and examine passport applications for completeness, signature, and affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant, and presence of required photographs and fees.

Passport Specialist-Examine the evidence of citizenship submitted with the application to establish its authenticity and adequacy in relation to the requirements of law and the facts set forth in the application. Compose correspondence to applicants requesting additional documentation if necessary and explain the need for, and potential sources of, evidence to support claimed citizenship. Maintain daily office supply inventory, organize and maintain file drawers. Receiving and submitting fingerprint cards.

Prepares subordinates work performance meets the customer's requested completion dates. Provide training for new and existing employees, schedule monthly meetings with staff to track performance reviews; conduct weekly floor walk-throughs and report immediate and outstanding issues to upper management. Plans, assigns and evaluate work of subordinates based on priority and difficulty of assignments and the capability of the employee. Establish strategic relationships with leadership and uphold a strict level of confidentiality.

Assist Government Postal Agents- Perform criminal audits when necessary. Prepare civil and administrative violations of postal-related laws. Internal and External reports. Work closely with Federal, State, and local law enforcement agencies. Assist with investigating records of mail fraud, mail theft, money laundering, mail and mail destruction and counterfeit stamps.

2012 – 2014

Hrs. per week: 40

Agency: Pride Health at Metropolitan Jewish Hospital, Brooklyn, NY

Supervisor: Ms. Michelle

Phone Number: 929-***-****

Position Title: Human Resources Assistant/ Patient Coordinator

Coordinated intra/inter-office phone traffic and compiled documentation. Respond to applicants and telephone callers interested in employment in serviced organizations. Ensured required documentation is complete and cleared, arrange release/entry on duty dates, Tracked invoices and receipts payable accounts. Provide assistance to employees on health insurance and life insurance. Complete forms, process wage requests, and approve benefit inquiries. Act as a liaison between employees and insurance providers. Worked with Medicaid and Medical, MetroPlus, GHi, Health First Plus, Prepare and file Employee Retirement charts. Processed routed Employee to beneficiaries program coverage. Prepared internal and external documents for nurses. Maintained business contracts in multiple systems. Handled sensitive and confidential communications and data regularly. Scheduled calls and appointments for patients’ visits. Executed all contractual obligations for new and existing patients. Conducted periodic follow up calls with patients after visits. Prepared a monthly summary of all patient encounters with monthly summary of all patient encounters.

Mediated and resolved medical treatment issues. Protected self, co-workers, and patients by following policies and procedures to prevent the spread of blood borne and/or airborne diseases. Maintained quality service by establishing and enforcing organization standards. Maintained patient care database by entering new information as it becomes available; verifying findings and reports; backing up data .Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

2007- 2012

Hrs. per week: 40

Agency: Capital One Financial Services, New York, NY

Supervisor: Ms. Kerry Ann

Phone Number: 718-***-****

Position Title: Supervisor Administrative Assistant

Provided administrative support to senior management. Balanced automated teller machines, teller cash dispensers and cash recyclers. Informed clients about bank specials and referred them to a financial specialist for further information. Served at transitional coach to newly hired administrative assistants. Managed daily calendars for multiple executives, demonstrating flexibility and problem-solving abilities to adjust or prioritize schedules based on last-minute changes.

Arranged and reserve conference rooms, catering, audio/video and other essential services as needed for meetings and conferences. Coordinated travel arrangements and create expense reports in a timely manner using Capital One systems. Drive key team activities and events (such as all-hands meeting, team meetings, conferences, ordering supplies and social events). Prepared professional business communication documents including memos, letters, and emails. Build and maintained good business relationships with executives and administrative staff across the organizations.

Participated in general administrative duties (copying and faxing), distributing mail, ad-hoc projects, committees and/or group events. Promoted a fun and team-oriented work environment. Managed client and vendor invoicing. Liaised with all levels of client personnel and maintained client information using internal database. Worked proactively with management to implement administrative process improvements. Prepared marketing materials and conducted site research and inspections. Instructs Branch Office personnel in processing non routine computer transactions. Responsible for daily processing claims drafts received from banks. Made decisions to accept or reject questionable drafts; arranges for immediate cash payment for drafts presented in person by the holder. Processed transactions for completion or correction of claims draft entries. Made changes in computer to correct errors. Reviewed daily, weekly and monthly claim runs.

Education:

High School Diploma – Brooklyn Audit Learning Center, June 2012

Certified Nursing Assistant and Phlebotomy- Career Institute, May 2010

Training – Certified Teller, Customer Service Certificate, Passport Agent Training Certificate

Contact this candidate