NADIA CONTEH

Carteret, NJ Contact: 908-***-**** ad2u8b@r.postjobfree.com

EDUCATION Franklin High School Graduated: May 2012

WORK EXPERIENCE ENABLE INC. Princeton, NJ

Direct Support Professional/Home Health Aide (June 2022 – Dec 2022)

● Collaborated closely with individuals experiencing intellectual or developmental disabilities to provide exceptional support and care.

● Proficiently facilitated a wide range of daily living activities, encompassing medication administration, personal hygiene, meal preparation, laundry, and coordination of medical appointments.

● Demonstrated exceptional organizational skills by assisting in planning client appointments and meticulously managing schedules.

● Cultivated and nurtured positive, trusting relationships between caretakers and the individuals under care, enhancing the overall well-being and comfort of all parties involved.

● Maintained an unwavering focus on safety to ensure a secure environment for clients, consistently adhering to safety protocols.

● Expertly administered medications to clients, maintaining a 100% accuracy rate and prioritizing their health and well-being. NATAYGO North Brunswick, NJ

Associate Creative Director (2019 – 2021)

● Responsible for maintaining a cohesive visual and thematic style for projects and campaigns. Ensured brand consistency across 95% of deliverables over a 2 year period.

● Ensured projects were meeting budgets, timelines, & reqs achieving on-time delivery for 87% of projects, exceeding team goals by 5%.

● Supported the Creative Director by assisting with the development of strategies and monitoring the performance of creative teams. Mentored 3 junior designers to promotion.

● Provided art direction and guided creation of deliverables across mediums including web, print, and packaging. Directed 35+ successful campaigns, measured by engagement and conversion lift.

● Mentored and evaluated designers while fostering an inclusive and productive studio environment. Maintained employee satisfaction scores of 90% or higher.

● Participated in new business pitches and presentations to provide creative leadership perspective. Win rate for new accounts increased by 18% year-over-year.

ALL AMERICAN ASSISTED LIVING Hillsborough, NJ

Certified Home Health Aide (2018 - 2019)

● Closely monitored patients' vital signs including blood pressure, pulse, temperature, and respiration rate, tracking trends and noting any concerns to refer to the case manager.

● Supported patients by providing in-home care as well as assistance with activities of daily living (ADLs) including dressing, bathing, and eating.

● Provided housekeeping, laundry services, and shopping for food and other household necessities. Maintained tidy, sanitary conditions resulting in zero health violations over 2 years.

● Communicated empathetically with patients, built relationships, and provided routine updates to families while maintaining patient confidentiality guidelines and preferences. Received recognition for excellence in patient care and communication.

● Reviewed and followed care plans closely, tracking progress and ensuring safety. Caught potential complications early and alerted case manager, preventing hospital readmission 85% of the time. BUFFALO WILD WINGS North Brunswick, NJ

Waitress and Cashier (2016 -

2018)

● Maintained a remarkable 99% order accuracy rate, ensuring precise documentation and clear repetition of customer orders.

● Consistently delivered piping hot meals in under 10 minutes, prioritizing both speed and friendly service.

● Swiftly addressed customer complaints, achieving an 80% resolution rate within just 15 minutes, prioritizing guest satisfaction.

● Successfully boosted restaurant revenue by 15% through strategic upselling of additional menu items, beverages, and desserts.

● Drove a notable 25% improvement in guest satisfaction scores through proactive issue resolution and attentive service.

● Fostered a 10% enhancement in team performance by effectively collaborating with colleagues and guidance from management. CERTIFICATION/TECHNICAL SKILLS Certification: Google UX Design

Skills: E.g Microsoft Dynamics, Azure, PowerBI, Sharepoint Asana Workday Smartsheets Salesforce Adobe Suite Networking] ACHIEVEMENTS/ORGANIZATIONS CFA NY Business Management Group Leader Fellow Council of Urban Professionals 2021 (CUP) Triathlon Finisher: 3x