Shift Supervisor Customer Service

STEVEN STINSMAN

ad2u8a@r.postjobfree.com

SUMMARY

Shift Lead for a large scale drug store chain

Skilled Shift Supervisor bringing 8 years' experience as a team leader and deep knowledge of store] operations. Proficient in setting goals, training new employees and monitoring performance. Versatile Shift Supervisor adept at keeping facilities well-maintained and teams operating at peak performance. Seeking to leverage 8 years of experience to take on new challenge at Walgreens Enthusiastic Shift Supervisor experienced in OSA environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 8 years of experience to improve operations.

Seasoned customer service professional offering 8 years of experience and willingness to take on new challenge as a Shift Supervisor. Versed in store operations, cash handling and team leadership. SKILLS

Safety awareness

Documentation expertise

Cash handling ability

Inventory monitoring

Service-oriented

Verbal communication

Food and beverage pairing

Food and beverage pairing

Prior store management responsibilities

Multitasking and prioritization

Team contribution

Customer service

Exceptional interpersonal skills

Floor display design

Quality assurance

Highly responsible and reliable

Strong team member

Cash register operation

Strong communication skills

Works well under pressure

Cash handling

Customer service oriented

Organizing and prioritizing

Accurate cash handling

Flexibility

EXPERIENCE

04/2009 to 06/2017 Shift Leader

Walgreens Bluffton, S.C.

Collaborated with team members to improve performance and implement training updates.

Performed store opening and closing procedures, including setting up registers and checking products.

Assisted store management with meeting standards of service and quality in daily operations.

Answered and resolved customer questions and concerns. Utilized security, safety and loss prevention strategies during shifts. Handled products and equipment in accordance with safety and sanitation guidelines. Provided performance feedback and coached employees with setting quarterly goals. Delivered exceptional, friendly and fast service.

Suggested additional items and offered samples of weekly promotional items to increase store sales.

Organized and positioned product cases in produce warehouse and walk-in cooler. Consistently held the position of best performing store in the region. EDUCATION AND TRAINING

credits: communnication

Gloucester County Blackwood, N.J.

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