CREAUNI NORRIS

Round Rock, TX *****

ad2u7g@r.postjobfree.com / 512-***-****

SUMMARY

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. SKILLS

Sales, Defect Analysis and Resolution, Call Center Operations

Troubleshooting Network Issues, Hardware and

Software Repair

Help Desk Support, User Experience, Remote

Technical Support, CDL

Class B

Pre-Employment Screening

Policy Development

Community Networking

Job Applicant Interviews

Self-Motivated Work Ethic

Technical Support

Customer Service

Support Services

Negotiation

Research and Due Diligence

Billing and Invoicing

EXPERIENCE

Insurance Specialist / Progressive - Austin, TX 06/2023 - Current Reviewed insurance policies to ensure compliance with existing regulations. Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.

Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations. Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.

Developed appropriate quotes based on risk information. Recruiter / Goldstar Transit - Austin, TX 05/2021 - 06/2023 Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications. Advertised and promoted open positions using social media and digital marketing procedures. Participated in local job fairs and recruitment events for prospective hiring. Informed job applicants of duties and responsibilities, compensation and benefits. Developed or implemented recruiting strategies to meet current or anticipated staffing needs. Technical Specialist / Charter Spectrum - Austin, TX 09/2017 - 02/2021 Assisted in the installation, testing and maintenance of hardware and software systems. Provided technical assistance to clients by troubleshooting system problems. Resolved customer inquiries regarding system setup and usage via phone and email support tickets. CN

Monitored performance of computer systems and networks to ensure proper operation. 09/2016 - 09/2017

Customer Success Manager / SEARS HOLDING CORPORATION, Sears Commercial - Round Rock, TX Remained calm and professional in stressful circumstances and effectively diffused tense situations. Resolved customer inquiries and complaints requiring management-level escalation. Drove customer escalations to resolution by engaging directly with clients. Developed custom solutions for customers based on their individual business objectives. Managed customer inquiries and complaints in a professional manner. EDUCATION AND TRAINING

Childcare Administration Certification 03/2021

Career Step

Some College (No Degree): Communications Technology University of Houston - Victoria - Victoria, TX

ACCOMPLISHMENTS

Consistently maintained high customer satisfaction ratings. Recognized as Top 10% employee for outstanding performance and team contributions in metrics [2021]. Recognized as Top 15% employee for outstanding performance and team contributions in metrics [2020]. Promoted from School Bus Operator to Recruiter, in less than 12-months. Multiple technical awards for work performance.

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