Cynthia Cushing **** Alta Vista Ave

Santa Rosa, CA 95409

707-***-****

ad2u7e@r.postjobfree.com

EXPERIENCE

Maximus (CA EDD Project) – Claim Specialist

November 2021- February 2023

Reviewed and analyzed unemployment insurance claim information to identify discrepancies or missing information for determination and resolution.

Assessed documents received against requirements based on UI code, State Guidelines, Policies and Procedures.

Used critical thinking skills to analyze all received documentation, notes, and information to determine method of resolution for pending issues per guidelines.

Evaluated wages and earnings as needed for determination. Resolved issues and/or requested additional information as applicable.

Worked closely with subject matter experts (SMEs) for any further assistance needed regarding claim escalations.

Notated all actions and processes in detail per claim. Demonstrated logical decision making and managed workload to meet timeline requirements.

Met and/or exceeded production standards and quality assurance requirements.

The Chiropractic Center, Santa Rosa — Medical Receptionist FEBRUARY 2018- MARCH 2020

Greeted and assisted patients in the lobby area and in the waiting room. Checked out paperwork, or other paperwork as needed. Answered phones and helped with answering questions about insurance, billing, etc.

Maintaining a positive attitude while providing a warm and friendly environment.

Implemented strategies to increase patient flow through the office. Ambiance Skin & Body, Santa Rosa - Esthetician

SEPTEMBER 2013 - January 2018

SKILLS

With 4 years of customer

service, Employee

Development, Executive

level of leadership and

exceptional people skills in

a variety of environments.

Internships

Zaum Magazine - Editor

AUGUST 2017-DECEMBER 2017

Volt Magazine - Editor

AUGUST 2017-DECEMBER 2017

CCE of SSU - Blogger

DECEMBER 2019-APRIL 2019

References

Marianne Garren

407-***-****

Stacey Melo

707-***-****

Skin Care, Customer Service, Digital Marketing

EDUCATION

Sonoma State University, Rohnert Park — English

AUGUST 2017 - MAY 2019

Bachelor’s Degree, Literature, Creative Writing

Santa Rosa Junior College, Santa Rosa — English

JANUARY 2014 - MAY 2017

Associate’s Degree, Literature, Creative Writing, Business General Lytle’s Redwood Empire Beauty, Santa Rosa- Cosmetology AUGUST 2012 - AUGUST 2013

Hair, Skin, and Nails

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