Carla J Beltran

***** *** *** ** *******, WA ****5

509-***-**** ad2u6z@r.postjobfree.com

Entre Hermanos, Volunteer -2021-2023

Translating documents for Spanish Speaking clients. Intake for clients such as medical history, substance abuse history and current problems affecting the client. Providing a community for Hispanic/Latino clients to build a community.

KinderCare, Remote — Bilingual Customer Care Representative 06/2023 - 09/2023

● Gained experience in implementing new systems; worked with ADP software.

● Implemented new strategies that resulted in positive customer care feedback.

● While working at the company, I reduced complaints and increased the efficiency in the team overall.

● Had the ability to balance work and at home life since this was a remote position.

● I was able to improve customer satisfaction and brought an increase to enrollments in the program.

Aegis Living, Seattle WA — Certified Nursing Assistant/ Medicine Technician 03/2019 - 06/2023

● Documented medication being administered to patients in patient charts and communicated status updates to the interdisciplinary care team.

● Practiced confident, articulate and professional speaking abilities.

● Ability to speak in groups, publicly and via electronic media such as phone and fax to pharmacy and private practices to refill medication.

● Performed wellness observations, documenting side effects for clinical follow-up.

● Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.

● Obtained, recorded and reported patient vital signs for medication administration. Swedish, First Hill Seattle WA —Certified Nursing Assistant 07/2022 - 03/2023

● Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

● Checked patient vitals such as temperature, blood pressure and blood sugar levels.

● Assisted with feeding and monitored liquid intake which I then charted in patients' electronic medical records via Epic.

● Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms which I would then chart in Epic. Technical Skills

Epic, ADP Excel, Word

CNA Certified, Blood sugar monitoring First Aid Certification Vital Signs Collection Basic Life Support

60 WPM

contact center experience

Speak and write English and Spanish

EDUCATION

Quincy High School, Quincy Wa — High School Diploma 08-2013 - 06/2017

University Of Washington, Seattle WA —Medical Anthropology

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