PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

NOYAN NIHAT

ERINMEZ

N

E

Tacoma, WA 98405, 253-***-****, ad2u5w@r.postjobfree.com Dedicated professional with demonstrated strengths in customer service, time management and customer relations. Willing to take on any task to support team and help business succeed. Offers strong interpersonal and problem-solving abilities.

• Management • Customer Service • CRM Databases

• Microsoft Office • Customer Relations • Client Account Management General Manager January 2021 - January 2022

Smartnet Izmir, Turkey

• Led teams by example to deliver exceptional standard of work.

• Mentored team members to overcome selling obstacles.

• Maintained customer satisfaction with swift and knowledgeable support on difficult issues.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.

• Implemented successful training program to upskill employees. Sales Operations Team Leader June 2020 - January 2021 CeyBer Çağrı Merkezi Izmir, Turkey

• Implemented successful training program to upskill employees.

• Set team performance targets to motivate and reward staff.

• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions. Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

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Business Unit Manager May 2019 - April 2020

İleka İletişim Enerji Telekom ve Bilişim Ltd. Şti. Izmir, Turkey

• Improved productivity after reviewing and modifying operations and workflows.

• Oversaw employee recruitment, training and onboarding processes.

• Managed daily workloads by organizing schedules and delegating tasks. EDUCATION

CERTIFICATIONS

LANGUAGE

• Monitored employee performance using real-time data and reports. Sales Team Lead December 2018 - May 2019

Cesur Group of Companies Izmir, Turkey

• Monitored team operations and workflow during busy periods, making adjustments to improve pace.

• Met and consistently exceeded sales quotas.

• Trained and mentored new sales staff.

• Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions. Master of Arts (M.A.) - Regional Economic Relations Ege University, Izmir, Turkey

Master of Arts (M.A.) - Regional Economic Relations Mykolas Romeris University, Vilnius, Lithuania

Erasmus+ EU Exchange Program

Bachelor of Arts (B.A.) - International Relations

Anadolu University, Izmir, Turkey

Associate Degree - Fruit and Vegetable Processing Technology Ege University, Izmir, Turkey

Food Safety Management, Organic Agriculture, Quality Management Systems, Sustainable Soil Fertility, Global G.A.P.

Advanced

English

Native

Turkish

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