JESSICA SHEWATJON

CONTACT

& 347-***-****

* ** ****** *****, ******** NY 11218

MZ ad2u4z@r.postjobfree.com

SKILLS

¢ Great Work Ethic

e Customer Service Reliable &

Trustworthy

e Multitasking

e Organizational Skills

e Leadership

e Friendly, Positive Attitude

¢ Problem Resolution

e Highly skilled in MICROS

systems, Microsoft Office/Excel,

OPENTABLE

e Knowledgeable in PMS,

MARSHA, Department trainer,

Fluent English & Spanish

EDUCATION

HIGH SCHOOL DIPLOMA

Julia Richmond High School

June 1996

REFERENCES

Steve Low

Manager/Director

Aramark Citi Field

ad2u4z@r.postjobfree.com

917-***-****

SUMMARY

Seeking to obtain a position in the Hospitality Industry where can apply

my knowledge and interpersonal skills where it can be best utilized. With

my past experience of 20+ years in the Marriott Hotels and Resorts,

including Full-Service and Select Service / Extended Stay brands.

Skilled in Customer service, Server, Bartender, Hostess, Supervisor and

Event Banquet operations. Throughout my journey I've experienced in

taking initiatives, accepting responsibilities, making snap decisions that

always puts the customer first, and working with a team will allow me to

thrive in such an environment.

WORK EXPERIENCE

CADILLAC PREMIER CLUB SUPERVISOR

Aramark Citi Field Queens, NY

March 2023- October 2023 (Seasonal)

* Oversee the daily operations of the restaurant, ensuring smooth and efficient

service.

* Manage and train staff, including hiring, coaching, and scheduling.

e Monitor food production to maintain quality standards and ensure customer

satisfaction- Maintain inventory levels and order supplies as needed.

« Handle customer complaints and resolve issues in a timely manner- Implement

and enforce health and safety regulations.

e Coordinate with other departments, such as catering, to ensure seamless

operations

* Develop and implement strategies to increase sales and profitability- Coordinate

with other departments, such as catering, to ensure seamless operations.

M-CLUB LOUNGE LEAD ASSOCIATE

Marriott International Brooklyn NY

December 2014 - March 2020

* Cultivate longstanding rapports with guest and provide outstanding customer

service to all.

¢ Booking and assisting guest with various tasks.

¢ Efficiently handled checks guests in and out of their rooms, distributes room keys,

answers and processes payments

« Provide exceptional guest service, respond to and resolve all guest issues.

« Responsible for answering all guest inquiries and managing telephone reservation

system.

« Develop guest relationships and target new clients and business opportunities for

repeat guests and corporate parties.

FOOD AND BEVERAGE ASSOCIATE

Marriott International Brooklyn NY

March 2003- November 2014

« Perform daily opening, closing, and cleaning duties, ensure proper food handling and facility

management.

* Conducted as department new-hire trainer on policies and service standards to ensure

consistent guest service department-wide.

¢ Act as initial point of contact for restaurant and lounge guests, act as food and beverage

ambassador to resolve guest issues.

* Manage reservation system and ensure proper and orderly table turnover.

« Responsible for beverage preparation for bar and restaurant guests as well as dining room

staff.

« Assist with beverage menu development and menu pairing.

« Responsible for maintaining inventory, assist with ordering, managed cash out and payment

procedures.

Contact this candidate