MBAYANG SARR

ad2u4q@r.postjobfree.com 646-***-**** *** West 112th Street New York, NY 10026

EDUCATION

Lehman college CUNY, Bronx NY: Bachelor of Arts in Mathematics Spring 2022 Borough of Manhattan Community College, New York NY: Associate of Science in Engineering Science Spring 2020

Relevant Coursework

Mathematical Statistics/Probability, Advanced Linear Algebra, Algebra and number System. TECHNICAL SKILLS AND LANGUAGE SKILLS

● Computer Programming: HTML, JAVA, C++, MATLAB.

● Proficient in Microsoft Office (Word, Excel, and PowerPoint).

● English, French (fluent), Wolof (native).

EXPERIENCE

Customer Service Representative, Magnolia Bakery New York,NY Responsibilities: December 2021- present

• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution.

• Keeping records of customer interactions, processing customer accounts and file documents.

• Following communication procedures, guidelines and policies. Retailer and Team Lead, Tia’s place New York, NY

Responsibilities: september 2017 - Mars 2020

• Provided introductory information to new customers.

• Ensured that customers are satisfied with products or services.

• Followed up with clients to check that they’re still satisfied with any purchases Determined the quickest, most effective ways to answer a client’s question. Borough of Manhattan Community College New York, NY Undergraduate Research Assistant Fall 2018-Spring 2019

• Introduced MATLAB as a program which students can use to construct effective and well documented scripts that can be applied to solve engineering problems.

• Increased efficiency at which students can solve engineering problems by introducing algorithms that streamline processes.

PROFESSIONAL AFFILIATION AND AWARDS

Dean’s List Lehman College Fall 2021 - Spring 2022 African Student Union Contributing Member Fall 2020 - Spring 2022

• Organization and collaborated with executive members to plan events to foster awareness of cultures and promote diversity within the university. Muslim Student Association Contributing Member Fall 2020-Spring 2022

• Encourage both Muslim and non-Muslim students to evolve intellectually, physically, and spiritually.