Marisol M. Hyse

904-***-****

ad2u4b@r.postjobfree.com

I am a highly motivated individual who is looking to obtain a professional position with an established company that will allow me to enhance my current business skills as well as develop new ones. I have several years experience working in sales, accounts payables and receivables, purchasing, and as an executive assistant. Additionally I have 5 years experience managing a family owned trucking company. I have excellent oral and written communication skills as well as an exceptional ability to problem solve.

Education The Florida Insurance School Jacksonville, Florida 1990

Liceo Catolico de la Asuncion 1983-1986

Bogota, Colombia South America

Office MS Windows 2000/XP MS Outlook UPS WorldShip

Skills MS Excel MS PowerPoint Type 50 WPM

MS Word Intuit QuickBooks ProMiles Tax / Fuel

PDF Converter Global Moving Management System

Applied / Epic Experience with various insurance carriers

FMCSA

Licenses 2-20 Property and Casualty license

and

Certifications

Experience

Liberty Company Insurance Brokers Inc. Woodland Hills, CA (Remote)

Commercial Trucking CSR and claims April 2020- November 2023

My position as a Commercial Trucking CSR and claims representative was to ensure an optimal client

experience by managing client accounts at the Liberty Company.

My responsibilities included:

· Answering client inquiries and resolving any complaints

· Process endorsements

· Process payments

· Claim intake, reporting and following up with adjusters and insureds

· Translate Spanish calls for all departments in the agency

· Renewal policy processing

· Order Loss run reports

· Order MVR reports - Samba Safety MVR System

· Verify CDL medical certification dates current on MVR's

· Request IFTA reports for new clients and renewal policies

· Update all policies with current renewal information

· Make 120 day calls for renewal policies

· Issue Certificates of Insurance and auto ID cards

· New quote intake

· Setting up new and renewal clients with the online self service portal

· Quote renewals

· Experience with various insurance carriers

· Quoting, payments, loss run ordering and claim reporting with:

Auto-Owners

Amtrust

Berkshire Hathaway

Progressive

Canal

Northland

5 Star

RPS

Clemens

Cover Whale

Capitol Premium Finance

Blue Streak Couriers Jacksonville, Florida

Scheduler/ Asurion claims June 2019 - April 2020

Scheduling deliveries of orders for customers as a third party courier service.

My responsibilities included:

· Rescheduling exceptions of orders that were not delivered

· Handle customer questions and concerns as they call in

· Filling cell phone insurance claim orders

· Stocking all cell phone inventory as the orders came in

Air Land Forwarders-Suddath Inc. Jacksonville, Florida

Claims Adjuster/ Support Staff February 2013-May 2014

Receive calls from Military clients on deliveries that have been damaged and

assist in the claims process through the life cycle of the claim.

My responsibilities included:

· Provide the claims adjusters with support to the client

· Evaluate damage worth

· Schedule inspections

· Provide follow up to the military members and claims adjusters

Colonial Life & Accident Insurance Company Jacksonville, Florida

Territory Executive Assistant March 2009 – July 2009

My role with Colonial Life was the Territory Executive Assistant. I served as an assistant to the Territory manager of the North Florida territory. I also provided assistance to the District General Agents, Regional Instructors, and Regional Recruiters of our territory.

My responsibilities included:

·Assist Territory Manager with analyzing reports

·Responsible for maintaining stock of the items that are used in the field by our agents

·Organize and arrange meetings and training seminars, on and off location

·Arrange conference calls

·Maintain the Territory Manager’s calendar using Outlook

·Order supplies for the office

·Composing newsletters monthly for our territory

·Assist in the preparation of weekly sales and recruiting projections

·Make all appropriate travel arrangements

·Prepare all office/travel expenses for reimbursement

·Preparing all Expense Reports for office

·Preparing materials for presentations

Hyse Trucking Jacksonville, Florida

Accounts Payable/Receivable Feb 2001 – May 2012

Served as the Accounts Payable/Receivable Manager, as well as Dispatcher.

My responsibilities included:

·Received, entered, and paid all incoming invoices using QuickBooks

·Created and mailed all outgoing invoices using QuickBooks as well as performing wire transfers for large purchases

·Managed and maintained weekly fuel taxes using ProMiles

·Managed hiring process for new drivers and owner operators including interviews, previous employment verification, drug testing, and background checks

·Dispatched drivers to appointment locations as necessary

·Functioned daily as business owner

Gulf Atlantic Equipment Jacksonville, Florida

Bilingual Customer Service Representative May 1998 – Dec 2000

Served as a Bilingual Customer Service Representative for the company’s service department.

My responsibilities included:

·

·Receive incoming calls regarding repairs and servicing from technicians and customers

·Kept preventive maintenance files on all existing customers

·Called and booked service for equipment servicing

·Performed background checks and previous employment verification on new employees

·Functioned as assistant to unit and operational managers as necessary

Interim on Premise at Homeside Lending Jacksonville, Florida

Bilingual Customer Service Representative Jan1997 – Feb 1998

Served as a Bilingual Customer Service representative for home mortgages.

My responsibilities included:

·Receive incoming calls regarding confidential account inquiries from existing mortgage loan holders

·Made financial recommendations regarding mortgage servicing

·Serviced loans on two computer systems

·Assisted team members with incoming calls

Other Excellent oral and written communication skills

Skills Excellent ability to problem solve

Speak Spanish fluently

Excellent phone etiquette

Other

Experience

State Farm Insurance 1991-1994

Mid-County Insurance 1989-1991

Maddox Brothers Auto Repair 1986-1988

References Professional References available upon request

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