Erica Williams

**** ****** ***** **

Jacksonville, FL 32210

904-***-**** ad2u47@r.postjobfree.com

Career Objective:

To obtain a position with a Company offering growth and advancement opportunities that can encompass my skillset while learning an obtaining new one. Skills and Qualifications

Customer service

• Assisted customers in making decisions

• Demonstrated interest in customers by carefully listening to their concerns and resolving their problems

• Dealt with up to 50-100 customers daily

• Effectively handled Irate customers and Complaints in a friendly, and patient manner

Administrative

• Accurately entered in notes of each client interaction into CRM system

• Organized and accomplish daily tasks on Work calendar

• Articulated effective email, text and voice messages to relay information to customer

Teamwork

• Collaborated with team members to accomplish simple to difficult tasks

• Take initiatives to volunteer my time and skills when needed and go above and beyond the call of duty

• Team motivator and morale booster

Employment Experience

Fanatics . 2016-Ptesent

Warehouse Associate Jacksonville, Florida

Processing and sorting damaged good for processing by departments Convergys 2014-2016

Customer Service Specialist Jacksonville, Florida

Accepting inbound calls from Customers to assist them with Insurance enrollment and card issuance requests.

Oasis Staffing Temp 2014

Warehouse Associate Jacksonville, Florida

Order picker, Quality control and packing/shipping processing Memorial/ HCA Hospital 2012-2014

Patient companion/ Sitter Jacksonville, Florida

Assist and monitoring patients that had been Baker Acted, Fall Risks and etc. to make sure they are safe, and needs are being met.

Popeyes Chicken 2010-2011

Cashier Jacksonville, Florida

Excellent customer service for patrons to make sure that food received is per Company standards of fresh and hot with minimal wait times. Education

Andrew Jackson Sr High School May 2000 High School Diploma

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