JACQUELINE Y. WATERS, MSHRM

Lawrenceville, Georgia 30046

Phone: 478-***-**** ad2u38@r.postjobfree.com LinkedIn: www.linkedin.com/in/jacqueline-waters1

PROFESSIONAL SUMMARY

Highly accomplished and meticulous Human Resources Executive with expertise in leading and coordinating all aspects of HR functions within startup environments and during mergers and acquisitions. Proficient in managing HR operations in both union and non-union organizations, while collaborating closely with C-suite executives to strategically align human capital requirements with business strategies. Recognized for uplifting employee morale, enhancing staff retention and satisfaction, and fostering trust between employees and management. Skilled in attracting and nurturing a high-caliber workforce through refined talent selection practices and implementing dynamic policies, programs, and initiatives that yield measurable enhancements to financial performance. Overall, brings a comprehensive skill set, strategic mindset, and a proven track record of driving HR excellence and contributing to organizational success

AREAS OF EXPERTISE

HR Operations Management Long and Short Term Strategic Design Labor Relations

Budgetary Planning Talent Acquisition Training & Leadership Development

Process Reengineering & Change Management Start-ups, Mergers & Acquisitions Culture Transformation

CAREER EXPERIENCE & ACHIEVEMENTS

H2OS Diversity Incorporated, U.S., January 2014-Present

Founder/CEO/Fractional Director of Human Resource and Talent Management (Contract/Remote)

H2OS Diversity Incorporated offers a extensive, diverse array of services designed to drive organizational success and employee satisfaction.

●Developed and implemented a comprehensive talent acquisition strategy, resulting in a 30% reduction in time-to-fill positions and an increase in the quality of hires.

●Designed and facilitated a leadership development program, focusing on succession planning, performance management, and coaching. As a result, the client experienced improved employee engagement and a 20% increase in leadership bench strength.

●Conducted a thorough HR audit identifying areas of non-compliance and recommending corrective actions. Assisted the client in implementing HR policies and procedures that aligned with legal requirements, resulting in improved compliance and mitigated legal risks.

●Implemented an employee engagement survey program. Analyzed survey results, identified key areas of improvement, and developed action plans to address employee feedback. Increased employee satisfaction scores by 15% within one year, positively impacting retention and productivity.

●Advised a client on the restructuring of their compensation and benefits strategy to remain competitive in the market. Conducted market research, designed new compensation structures, and communicated the changes to employees. Resulted in improved employee satisfaction, reduced turnover, and better alignment with industry standards.

CLARIOS, Tampa, Florida, March 2018 - August 2020

Senior Human Resources Manager

Managed a diverse range of HR operations for approximately 280 union front-line associates and 40 mid to senior level leaders, encompassing strategic planning, workforce planning and development, onboarding, recruiting & selection, and employee relations.

●Skillfully negotiated a collective bargaining agreement, facilitating the transition from a defined benefit plan to a defined contribution plan and achieving a notable 25% improvement in the employee engagement index.

●Revitalized management training programs, resulting in a remarkable 50% reduction in staff grievances within the first year, followed by an impressive 75% reduction in the subsequent year.

●Devised a comprehensive outline and streamlined parameters for the screening process, effectively reducing the time to fill positions from 90 to 45 days.

●Formulated industry-specific performance management processes to enhance employee motivation and engagement, leading to a substantial 35% increase in productivity.

●Led the HR team in formulating an integration plan establishing a timeline, implementing tracking tools, creating a staffing plan, and devising a communication strategy for the divestiture of a business division.

NESTLE WATERS NORTH AMERICA, Zephyrhills, Florida, February 2016 - January 2018

Senior Human Resources Manager

Conceptualized and executed top-tier training programs for 25 Resources (Supervisors) and Managers, as well as 300 frontline employees.

●Efficiently streamlined and automated the employee onboarding and training process, reducing the learning curve by 70%, and achieving team proficiency within 45 days, resulting in improved efficiency and a seamless onboarding experience for new hires. .

●Directed and supervised the Leadership Development Pillar team, guiding them to achieve an exceptional NCE (Nestle Continuous Excellence)/TPM (Total Productive Maintenance) gate assessment within a remarkable six-month period.

●Collaborated closely with leadership and frontline employees to significantly enhance overall employee engagement, resulting in a remarkable 30% increase in engagement survey scores, in year one, by implementing, new hire boot camp, and new leader assimilation programs, team-building activities, communication channels (Culture Team-Open Door Policy) and fostering a positive and inclusive work environment.

●Pioneered 15 recruiting campaigns targeting over 20 roles throughout the organization, successfully identifying and onboarding 8 executive-level talents to support organizational objectives, resulting in a diverse and high-performing talent pool.

ENERGIZER PERSONAL CARE, Ormond Beach, Florida, 2010-2014

Human Resources Manager

Collaborated with the management team to develop and implement comprehensive facility-wide initiatives for performance management, recruitment/selection, career development/progression, and internal selection, encompassing 300 full-time employees and 200 temporary employees.

●Oversaw budgetary planning and resource allocation for HR operations, effectively managing a $1 million budget and achieving cost savings through process optimization, staffing utilization, technology and automation, and vendor negotiations.

●Orchestrated a cost-effective staffing plan, resulting in a remarkable $750k reduction in temporary labor costs and a 60% decrease in temporary employee headcount within one year by conducting a workforce analysis, analyzing workload and productivity, identified skill gaps and training needs and implementing a workforce optimization strategy which included a 3% reduction in temporary staffing markup.

●Conducted over 60 compensation profiles using market comparable data to establish accurate pay grades and salary structures, leading to a 5% increase in salary ranges without margin erosion.

●Successfully negotiated contract terms, securing a notable 3% decrease in bill rates for temporary staffing services.

●Led a team of human resources leaders in developing and executing employee engagement programs company-wide, resulting in a remarkable 45% upturn in employee morale within three months. To measure progress, the team utilized monthly pulse surveys.

GRAPHIC PACKAGING INTERNATIONAL, Perry, Georgia, 2006-2010

Regional Human Resources Manager 2009-2010

Human Resources Manager 2006-2009

Managed a team of Human Resources Managers and Coordinators across five plants, excelling in recruitment and selection, training and development, as well as short and long-range workforce planning. Successfully aligned HR strategies with the business's overarching strategic objectives.

●Established a talent assessment framework to identify high-potential employees and implemented targeted development programs, resulting in a 20% increase in internal promotions.

●Led team in developing training strategies and spearheading employee engagement initiatives, to foster a high-trust culture. This resulted in a remarkable 20% increase in productivity, and an impressive 50% improvement in the culture index score within a span of 9 months.

●Successfully managed HR annual budget exceeding $500k, ensuring effective allocation of resources and cost control. Monitored expenses, analyzed variances, and implemented strategic adjustments to optimize financial performance.

●Contributed to strategic planning initiatives that led to an unprecedented 50% reduction in recordable incident rates within the first year, followed by an extraordinary 80% reduction in subsequent years.

●Facilitated the reorganization of personnel, standard operating procedures, and system integration, during a Merger and Acquisition (M&A), achieving a remarkable 30% increase in efficiency and maintaining a zero-attrition rate.

EDUCATION

Master of Science Human Resource Management – Troy University, Montgomery, Alabama

Bachelor of Science Human Resource Manager – Faulkner University, Montgomery, Alabama

Associate of Science Business Administration – Wallace Community College, Selma, Alabama

CERTIFICATIONS

Certified Mine Safety and Health Administration (MSHA) Instructor

Certified Lominger 360 Trainer

Certified DDI Targeted Selection Train the Trainer

Leadership Development and Education and Training Pillar Lead/Trainer

Lean Six Sigma

COMMUNITY LEADERSHIP

Society for Human Resources Management (SHRM) Ormond Beach Chamber of Commerce National Association of Professional Women Perry Chamber of Commerce Board of Directors Tuscaloosa Human Resources Professionals Board of Directors (Diversity Chairperson) Birmingham Society for Human Resources Management (BSHRM)-Professional Member (Served on Board’s Legal Update Team) Conference Sponsorship Chairperson Labor and Employment Relations Association

ADDITIONAL ACHIEVEMENTS

Achieved HR Transformation: Spearheaded a successful transformation of the HR department, leading to enhanced employee satisfaction

and improved retention rates.

Non-Profit Organization Founder/Owner - U Niquely U, Inc., 2014-Present: Established and managed U Niquely U, Inc., a non-profit organization dedicated to fostering mentorship and self-development initiatives for young individuals, focused on addressing critical issues such as bullying, self-esteem, suicide prevention, and conflict resolution. These programs have shown significant improvements in self-esteem levels and a reduction in reported bullying and self-bullying incidents

Published Author: Authored two inspiring books shedding light on bullying awareness.

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