Dale Stephenson

Help Desk Specialist

Palm Grove, Grand Turks, Turks &

Caicos Islands

Tel: 1-649-***-****/

1-876-***-****

Email:ad2u2u@r.postjobfree.com

OBJECTIVE

Information technology support technician with seven years of experience who is enthusiastic and committed to helping colleagues and clients identify and resolve technical problems. a forward-thinking team player with a track record of making smart decisions and taking initiative to fulfill deadlines. recognized as a person who accepts challenges and new responsibilities and completes tasks properly by management and colleagues.

EDUCATION — EXPERIENCE

EC Council University - 101 Sun

Ave NE, Albuquerque, NM 87109,

USA.

Pending M.Sc. degree in

Cybersecurity

Northern Caribbean University -

Mandeville, Manchester

B.Sc. Computer & Information

Science with Emphasis in

Business, 2009

KEY SKILLS

Programming Language:

Dart, Flutter, Microsoft

Visual Studio, C#, C++,

and Java

Web Page Design

Language: HTML, PHP,

WordPress, CSS,

JavaScript, and CMS

Cloud Services

• Google Cloud

Platform

• Azure Fundamental

& Security

February 2023 - Present

Computer Lecturer • Turk and Caicos Island Community College Grand Turk Campus (TCICC - Main Campus)

Lecturing:

● Web development (HTML, CSS, JavaScript & PHP)

● Accounting Information Systems (QuickBooks)

● Database Systems & Application

● Management Information Systems

August 2021 – February 2023

IT Support Officer • Manchester Cooperative Credit Union (1977) Ltd., 2 Main Street, P.O. Box 533, Mandeville

● Tasked with revision and implement of IT Policy

● Assist with IT Governance framework risk assessment plan

● Develop and manage IT department Ticket System

● Develop and Manage Real-Time Gross Settlement (RTGS) application

● Develop and Manage Performance Approval form

● Develop and Manage Member Services Ticketing System

● Develop and Manage Online Loan Application form

● Research and make recommendations for new technologies to enhance efficiency, system functionalities, and user performance.

April 2020 – July 2021

IT Manager/ Coordinator • All American Institute of Medical Sciences (AAIMS)

● Manage technology services that meet operational requirements at the Institute.

• Amazon Web

Service

IT Governance

• Security Analyst

Certificate

• COBIT 2019 Design

and Implementation

Training

Operating Systems/ Server:

Google Admin, Microsoft

Windows (All Versions),

LINUX OS, Mac OS;

Windows Server 2000-2019

(including Active Directory,

GPOs, DHCP, and DNS)

Database: Microsoft

Assess and Microsoft

SQL, MySQL, and

Absolute Database

Other Application

Software: JotForm

Platform, Microsoft

Office 365 & Office

Suite including

Microsoft Project,

Microsoft Teams

PMKB

Microsoft Planner

PMKB,

JIRA AgileKB

Adobe Photoshop,

Adobe Dreamweaver,

Microsoft ISA Server,

VMware,

VirtualBox, Hyper-V, WAMP,

AMPPS, Exchange Server, and

AWS training

● Serves as the lead IT liaison with the CEO, administration, faculty, staff, and students to interpret client needs to vendors.

● Directs and coordinates the local implementation of Campus IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to established project management principles and best management practices.

● Participates in the documentation and implementation of policies and standard operating procedures consistent with those of the university to ensure the effective operation of the Institute.

October 2019- March 2020

User Support Specialist • Factories Corporation of Jamaica 17 Knutsford Blvd, Kingston 5

• Manage and configure Service Helpdesk Software (Manage Engine)

• Create a technical training program for software

• Implemented and configure Helpdesk Management Systems

(Manage Engine)

• Create a user manual for technical and non-technical staff

• Audit all computer systems

• IT Asset and inventory

• Create Technical Training Plan to tutor staff on IT procedures and policies

• Website Maintenance

• Manage Exchange Server Administration

• Manage virtualize and physical servers.

January 2017- September 2019

Information Systems Supervisor/ Programmer Analyst • Sugar Industry Research Institute, Kendal Rd Mandeville Manchester

● Assign and review the work of computer programmers, developers, and other computer-related workers.

● Consult with users, management, vendors, and technicians to assess technology needs and system requirements.

● Supervise Computer Programmer, Technical Support and System Administrator

● Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.

● Control operational budget and expenditures (CapEx & OpEx).

● Microsoft and Linux Administration

● Manage backup, security, and user help systems.

● Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems

Computer Programmer Analyst – January 2013 – Sept. 2019

• Design and develop new application programs for the Institute and other entities in the

Sugar Industry.

• Create Training Plan to tutor staff on basic application software

• Tasked with participating in Procurement committee process

October 2009- December 2012

IT Manager/Computer Class Instructor • Northern Caribbean University, (NCU) - Salem Runaway Bay St. Ann

• Provide technical advice to clients to ensure that computers and printers are operating efficiently.

• Monitor system for virus attacks/threats.

• Diagnose and address desktop computer software,

hardware, network, and systems problems.

• Install, configure, upgrade, and maintain software applications on machines and serves used within the labs.

• Perform preventative maintenance on various computer equipment.

• Maintain inventory of all computers, printers, and equipment used on the campus.

• Research and advise on new and upgraded software.

• Make recommendations for the use/ acquisition of specific machinery strategic to the university's operations.

• Facilitate (teach) appropriate computer classes on the campus.

• Carry out all support functions to facilitate these classes being taught.

• Monitor continuous functionality of IT-related equipment and report, fault or outages to the IT Directory

OTHER KEY SKILLS —

• Knowledge and understanding

of Information and

Communication Technology

(ICT) operations,

responsibilities, processes, and

procedures.

• Using Polycom technology for

distance learning

• Knowledgeable in configuring

computers and installation of

hardware components

• Experienced in the assembly of

PCs and printers

• Experienced in networking,

wireless technology, switches

(CISCO)

• Experienced training in A+,

Network+ and IT security

• Proficient in upgrading and

repairing desktops and laptops,

managing Active Directory

• Dependable - can work without

supervision

• Quickly learn procedures and

method

• Project management training

• Supervisory Management

training

EDUCATIONAL

EXPERIENCE

Part-Time Computer Class Instructor 2017- 2018

VantagePoint I.T. Training and Consulting

Jamaica Headquarters

• Project Management (Microsoft Projects)

Part-Time Computer Class Instructor 2017- 2019

University of the West Indies, Mandeville, Manchester

• Basic Web Development (HTML/CSS)

• Computer Application for the Office

Part-Time Computer Class Instructor 2013- 2017

Northern Caribbean University, Mandeville, Manchester

• Computer Applications

• Introduction to Computer Science

• Document Processing

• Computer in Everyday Life

Teacher for Bureau of Woman affair Project sponsored by UNFPA (HEART/NTA Certified) 2011

Social Development Commission, Office Brown’s Town Teaching basic upgrading and repairing computers

CERTIFICATIONS

• Security Analyst Graduate • Certificate EC Council University • 2022

• Project Management • Online July 2023

• CCNA Certificate • December 2017 Vantage Point IT Training and Consulting - Technology Innovation Centre University of Technology

• Certificate – Microsoft Server 2012 R2 Active Directory Domain Services • September 2016, Microsoft Jamaica

• Certificate - Internal Auditor ISO/IEC 17025:2005 •

(2013): Sugar Industry Research Institute

REFERENCES

Mr. Halzen Smith

Assistant Professor

Northern Caribbean University

Email: ad2u2u@r.postjobfree.com

Tele: 1-876-***-****

Mr. Rudolph Rhone

Justice of the Peace

Mango Valley St Ann

Email: ad2u2u@r.postjobfree.com

Tele: 187*-***-***

AFFILIATIONS & AWARD —

• Member of Human Resources

Committee, TCICC

• Member of Documentation

committee, TCICC

• Member of Strategic Planning

Committee (Faith Prep. Basic

School)

• C CT Certified Cybersecurity

Technician (2023) • EC Council

University

• Social Coordinator for

University Information &

System Services (UNISS)

(2008/2009)

• Information System Analyst for

United Student Movement

(USM)(NCU) (2007/2008)

• President for Computer

Hardware and Information

Processing Specialist (CHIPS)

(2007/2008)

• Chaplin for Computer

Hardware and Information

Processing Specialist (CHIPS)

(2006/2007)

• Bryon Robinson Scholarship

award for Academic Excellence

(2007)

Contact this candidate