Data Entry Customer Service

Christina

Bupp

*****@*********.*** 412-***-****

Carnegie, Pa 15106

PROFESSIONAL SUMMARY

Dedicated, compassionate, professional worker with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service social work and accounting best practices and related options.

WORK HISTORY

Family Engagement Specialist Focus On Renewal Mckees Rocks Family Center

10/2013 - Present

●Recruit and enroll families

●Worked closely with Program Director in Recruiting & Hiring Process

●Engage Families

●Program Expenses

●Build relationships with families and community partners/stakeholders

●Plan/coordinate engagement activities and programs

●Plan/coordinate special events and celebrations with families

●Participate in the development of and facilitate a parent group

●Create opportunities for parents and families to learn and enhance relationship skills

●Promote the importance of early education and the desire for life-long learning

●Recruit, and support and encourage parents to become leaders and advocates for their children

●Develop and maintain partnerships/relationships with public, private and community organizations to promote support of families, community engagement

●Facilitate access to community resources

●Refer families and children to outside agencies and advocate on their behalf

●Maintain the family support center site, email, social media, & newsletters

●Data Entry, maintain files and complete paperwork/reporting as required

●Answered inbound phone calls and made outbound calls regarding customer questions/inquiries

●Assisted with PreK.

Accounting Clerk Atrium/Douglas Laboratories

01/2012- 09/2013

●Accounts Receivable

●Accounts Payable

●Process month end closing

●Process Journal Entries

●Process incoming checks & credit card payments

●Invoicing

●General Ledger Accounting

●Bank Reconciliation

●General Ledger Reconciliation

●Answered inbound phone calls and made outbound calls regarding customer questions/inquiries and collection calls

●Data Entry, maintain files and complete paperwork/reporting as required

●Bookkeeping

●Assisted with payroll department

●Prepares and inputs payroll data into payroll processing system

●Assist with payroll and benefit accounts, reconciliations, accruals, and GL accounts.

●Prepares and inputs payroll data into payroll processing system

●Assist with preparing payroll reports

●Assist with maintaining payroll files and reports

●Assist with preparing payroll deductions for payment

Administrative Assistant Caff Company 07/2006 - 01/2012

●Received a high volume of inbound telephone calls, chats, and emails, assisting customers with technical issues, online billing, account access, and product questions.

●Identified and resolved issues using the latest patches, releases, virus detection, and troubleshooting techniques.

●Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

●Handled customer password resets, failed authentications, and registration for customer portals.

●Tracked, documented, and retrieved information in the call tracking database.

●Make Credit & collection calls

●Sort Mail, created labels

●Assisted with shipping process

●Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts

●Draw up quotes for frames

●Data Entry

●Handled billing issues, delivery, payment, and order inquiries

Billing Clerk R&R Express

10/2002 - 12/2004

● Responsible for billing and payroll of truck drivers

● Process & Print driver paycheck through ComChecks daily

● Process Payroll for all Terminal Managers

● Process Daily mail, mail Invoice, statements, driver paychecks

● Maintain and driver’s files and keep insurances up to date

● File driver insurance paperwork, PenDot and DOT paperwork, Inspections

● Daily invoice, Driver mileage, and expenses

● Assist with company insurance

● Invoicing

● Handled billing issues, delivery, payment, and order inquiries

Accounts Receivable/Accounts Payable Clerk National Real Estate Information Services

10/2001 - 10/2002

●Accounts Payable

●Accounts Receivable

●Assist in all Accounting areas

●Bookkeeping

●Process month end closing

●Process journal Entries

●Perform daily Lock-Boxes

●Process incoming checks & credit card payments

●Answered inbound phone calls and made outbound calls regarding customer questions/inquiries and collection calls

●Data entry, maintain files and complete paperwork/reporting as required

●Handled billing issues, delivery, payment, and order inquiries

●Assist in the appraisal & title departments

●General Ledger Accounting

●Bank Reconciliation

●General Ledger Reconciliation

EDUCATION

Community College of Allegheny County May 2020

Associates Degree in Business Management with Human Resource Focus and General Business Focus

Diploma in SUPERVISION AND LEADERSHIP, CERTIFICATE May 2020

Trainings/ Certificates

CPR, AED, & First Aid Certified 2022

State & FBI Clearances 2022

Act 33 and 34 clearances 2022

Mandated Reporter Certified 2022

Mental Health First Aid Certified 2022

Trauma-Informed Care Certified 2019

Standards of Quality for Family Strengthening & Support Certified 2018

Professional Development Welcoming Families Certified 2019

Nurturing Parenting Certified 2020

Completed 3 hrs. of PA Notary Training 2023

RAMP Certified 2023

SKILLS

●Oral & Written Communication

●Excellent Customer Service

●Adaptable/Flexible

●Data Entry/Data Management

●Office Operations

●Edit/Create/Update Documents

●PC/MS Office

●Program Manager

●Volunteer/Client Coordinator

●Works w/ Diverse Populations

●Event Coordination

●Coordinates & Facilitates Job Training

●Group Facilitation

●Delivery Driver

●Home Health Aide

●Professional Cleaner

●No Profit

●Active Listening Skills

●Microsoft Office Expertise

●Technical Support Expertise

●Up selling Products & Services

●Call Center Operations

●Work Task Prioritization

●Multi-tasking Abilities

●Inbound & Outbound Calls

●Issue & Complaint Resolution

●Early Childhood Experience

●10 years of experience working with children & families

●Accounting

●Payroll

●Accounts Receivable & Accounts Payable

●Human Resource

●Hiring & Recruiting

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