Alisha Ann Dodge

EXPERIENCE

October **** - June 2023

Supervisor Nugent Mobile Home Releveling Pineville, LA

+ Answer and returned business calls to prospected and current customers promptly and cheerfully without delay!

= Resolved customer complaints and adjusted policies to meet changing needs while still keeping customer happy.

« Established and enforced clear goals to keep employees working collaboratively and safely.

+ Complied with company policies along with state and local laws.

+ Identified and corrected performance and personnel issues to reduce impact to business operations.

+ Completed all site jobs with efficiency and accuracy, resulting in all job-sites passing inspection.

« Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Maintained operating schedules to provide effective coverage for key areas and achieve objectives.

« Responded to customer questions regarding products, prices and availability alao scheduling of all job contracts.

+ Reviewed completed work to verify consistency, quality and conformance to ensure jobs passed all state and local inspections.

+ Utilized expertise in Acrobat an Adobe scan to produce client contracts.

+ Answered telephones and emails, replying to customer inquiries and issues quickly and effectively,

« Reviewed and resolved all customer feedback while staying under-budget an keeping customer pleased.

February 2010 - October 2013

Finance Manager Quick Cash Financial Services Lafayette, LA

+ Identified interest rates and loan terms by reviewing and analyzing client bank statements,check stubs, and references.

« Assessed company spending and worked to reduce costs.

+ Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

+ Meet with applicants to obtain information for loan applications and answer questions about processes.

+ Spent ample time with each applicant to break down complex information into terms that where east to understand yet while staying within the law.

+ Demonstrated self-reliance by meeting and exceeding workflow needs.

+ Demonstrated leadership by making improvements to work processes and helping to train others.

+ Provided excellent service and attention to customers when face-to-face or through phone conversations by remembering each customers name and always having a smile or a

cheerful voice.

+ Daily made calls to local banks for merchant check verification on retumed checks often resulting in walking checks and receiving a cashiers check from customer account most times from several local banks

+ Worked charge-off accounts while executing skip tracing skills which included soft credit

bureau pulls along with extensive reviewing of account holders application often resulting in payment arrangement which then resulted my bottom line at the end of the month.

EDUCATION AND TRAINING

Information Technology

RelevelingCoursera, Mountain View, CA

+ 3.9GPA

+ Final Grade: A

+ Google scholarship Recipient

+ Additional Coursework in History of Computing

+ Completed Binary Code Course

+ Completed Digital logics Course

Completed Operating Systems Linux Windows Course

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