Pedro A. Rosa

**** ****** **** • Coconut Creek, FL. 33066

CELL I 214-***-**** • ad2u1q@r.postjobfree.com

Operations Management • Multi-Unit Management, Sales Leadership Talent Acquisition, Employee Development • Store Planning and Negotiations • Profit and Loss Management • Construction Supervision • Budget Oversight

PROFILE

Experienced Retail and Sales Manager with over 25 years of leadership expertise in managing operations across diverse industries. Proven track record of success in driving revenue growth, optimizing store operations, implementing effective sales strategies, and delivering outstanding customer service. Skilled in team management, recruiting, training, and budgeting, able to lead teams of up to 450 employees. Adept at building strong vendor relationships and leveraging outside resources to enhance operations. Possess excellent communication and organizational skills with a keen eye for detail, ensuring streamlined processes and efficient execution of organizational strategies.

PROFESSIONAL EXPERIENCE

TMX FINANCE

District Director of Operations Houston, TX. 05/14-06/23

Managed day-to-day operations of 16 locations to ensure sales transactions, customer payments, and collection activities were appropriately performed in accordance with the company's operations procedures, policies, and all applicable state laws. Responsible for increasing store profitability through customer relationships and development, community involvement, marketing, and soliciting new business sources. Responsible for 60 million dollars in sales. Accountable for employee training, managing all store operating expenses, and conducting monthly audits in all locations. Coaching, counseling, and developing all team members to maximize performance were key factors in this position. Directing, prioritizing, delegating, and supervising the work of all store employees was part of the job description, along with determining and approving loan values based on a comprehensive vehicle appraisal. As District Director of Operations, I was also responsible for collaborating on recruitment efforts for all open positions, interviewing all qualified candidates, and training existing staff on compliance with company policies and operational procedures. Prepare and analyze company reports, such as P&L reports and Rolling Reports, presentation of revenue and sales forecasting, was a key component of this position as well, along with communicating all necessary information to various levels of management, including stores. Worked with Senior Management in preparing for initial public offering process.

SYNERGY MOBILE/GET WIRELESS

District Sales Manager Houston, TX. 09/11-5/14

As the District Sales Manager, I was responsible for the day-to-day operations for all the company's locations. I oversaw a total volume of 30 million dollars. Assisted in the rebuilding process of the company to meet and/or exceed all terms and conditions of the contract with Cricket Wireless. Instrumental in implementing more stringent standard operating procedures, streamlining payroll processes, and inventory controls. Collaborated with Store Managers to create a more aggressive sales culture and streamlined head count for a leaner employee presence. Fostered a culture of accountability and a sense of urgency, resulting in an average 7% increase in revenue across all KPIs. Implemented new processes such as one-on-one performance reviews for all hourly associates and Store Managers to improve customer retention and service. Contributed to creating a new compensation plan that included P&L responsibilities for all Store Managers and implemented processes to assist stores in increasing mystery shop scores.

CRICKET COMMUNICATIONS .

Retail Sales Manager Houston, TX. 09/08–09/11

Managed day-to-day operations for 10 locations with over 18 million dollars in volume. Increased accessory sales an average of 3,000.00 dollars over budget for all locations during tenure and exceeded all other monthly goals and KPIs by 12%. Conducted weekly performance reviews with all Store Managers and hourly associates and trained and developed hourly associates. Ensured compliance with merchandising standards and planograms. Collaborated with hourly associates in handling customer service and retention issues. Achieved a 90% average in the mystery shop program for five consecutive months.

AT&T/Prime Communications

Retail Sales Field Manager Dallas, TX. 05/06–03/07

Managed the operations of 16 locations for a premier dealer after being transferred from AT&T corporate. Responsible for bringing the authorized dealer to compliant status and opening several additional sites for the company, resulting in a personal revenue contribution of 27 million dollars. Collaborated with managers to exceed monthly store goals by 110% to quota and an average of 17% on other sales metrics. Implemented a weekly and monthly one-on-one performance review program to train and develop store managers and sales associates. While employed with Prime Communications, improved operations controls and reduced shrink from .48% to .25%. Ensured compliance with the mystery shop program increasing the average scores from 57% to 90%. While visiting stores, I conducted daily sales observations, so as to improve the sales process when interacting with customers. Introduced a new program for employees to do online training classes, so they can be aware of company changes and be compliant with new policies. Managed stores more closely by analyzing profit and loss statements and taught Store Managers how to utilize the tools to run a more productive store. Worked closely with the senior staff of the company and help them implement new operating procedures so the company can be more compliant with AT&T corporate.

Cingular Wireless/AT&T Corporate Retail Sales Manager Dallas, TX. 03/04–04/06

Managed the operations of 12 locations in the Dallas Market as an Area Manager. Responsible for meeting/exceeding monthly quotas for consumer and business customers. Sales Managers were accountable for ensuring stores complied with all customer retention programs and planogram placements and managing shrink percentages. Conducted daily sales observations during store visits and performed one-on-one interviews to train, develop, and counsel Store Managers and team members. Received award for number 1 sales manager for North Texas for calendar year 2005. Managed 30 million dollars in volume. Exceeded monthly goals on consumer customers an average of 13%. Exceeded monthly goals on B2B customers by 5% My district achieved a 96% mystery shop average for the calendar year 2005. Analyzed P&L reports by-weekly and productivity reports daily to have more effective one on one conversations with Store Managers

CompUSA, Inc.

General Store Manager Dallas, TX 09/95–02/04

As General Manager, oversaw rebuilding the company’s flagship store, implementing new procedures for both e-commerce and corporate sales. Successfully increased revenue from 60 million to 80 million per year and expanded the team from 114 to 130 employees, including an increase in Managers from 14 to 18. Accountable for maintaining shrink at .20%, managing profit & loss, controlling payroll, and coaching commissioned sales associates. Collaborated with the Merchandise Manager to set planograms, manage price changes, and oversee store merchandising.

COMPUTER SOFTWARE

Microsoft Word, Excel, PowerPoint, Salesforce, SAP

EDUCATION

Borough of Manhattan Community College-General Studies New York City, NY, 1978-1980

Bilingual, Spanish & English

References available upon request.

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