Professional Summary

I have **+ years of leadership experience with multi-unit locations managing all aspects of operations, customer service, marketing, and brand compliance. Over the course of my career I have demonstrated the ability with a high degree of success to mentor, coach, and provide training to team members by utilizing industry best practices. Assisted managers in hiring, training, and evaluating staff, as well assisting in performance management. Would conduct store inspections weekly to evaluate compliance with cleanliness, safety, equipment maintenance, and customer satisfaction. Areas of Expertise

• Business statistics

• Customer loyalty

• Team engagement

• Balance sheet analysis

• Team culture

• Training & development

• Project management

• Inventory control

• Business marketing

• Time management

• Customer resolution

• Operational best practices

• Merchandise execution

• Performance management

• Increased sales 6% YOY for 10 store district at 7-Eleven for fiscal years 2020, 2021, & 2022

• Improved Gross Profit +3% over budget for fiscal 2021 & 2022 at 7-Eleven

• Implemented customer selling techniques at point of sale to grow digital integration at 7-Eleven

• Lead 70-store market in training/development of store associates in digital and technology initiatives

• Developed training curriculum at ROSS for 14-store district on leadership, customer service, and operational best practices

• Lead Project manager for five new store openings at ROSS Dress for Less

• Implemented a strategic plan at DSG for warehouse processing of online customer orders for national apparel brand at six targeted locations nationwide

District Manager, Dunkin Donuts, Pittsburgh, PA 2023 District Manager with multi-unit responsibility across 9 locations across southern Pittsburgh with 11+ M in annual sales volume. Lead and develop General Managers to enhance profitability of stores and grow talent to provide market sustainability for future store openings. Responsible for district wide operational practices, alignment of sales and expense budgets, and interviewing/promoting future leaders.

• Managed district by weekly store visit cadence and reviewing daily results with general managers.

• Reviewed weekly product inventories to ensure accuracy of store on-hands for ordering process.

• Analysis of daily labor costs to maximize crew member and customer ratios to maintain expense budgets.

• Validated food safety requirements are being adhered and monitored to ensure compliance.

• Trained crew members in all locations on utilizing up-selling techniques to increase sales.

• Conducted monthly Loss Prevention audits to validate all safety procedures are in compliance. Douglas Young ad2u1m@r.postjobfree.com

http://linkedin.com/in/douglas-young-

Pittsburgh, PA, 724-***-****

Accomplishments

Career Experience

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District Manager, 7-Eleven, Waterford, CT and RI 2020 - 2022 District Area Leader with multi-unit management across 2 states/10-14 locations with 20+ M in sales volume. Partner and influence franchisee best practices to enhance core values, sales growth, and inventory management to maximize business trends. For my market I took charge of day-to-day operational best practices, handling the goals and budget, complying with marketing promotions and campaigns, interviewing and hiring employees, coordinating and disciplining the employee performance, ensuring cleanliness and safety of store locations and coordinating with senior management for executing company goals.

• Developed and implemented an effective sales and business strategy for all locations.

• Worked with staff to develop and implement individual goals and objectives against established goals and standards for improving the competitive position of the stores and district.

• Managed the relationship with various business entities to ensure cross-sales along with managing service quality to ensure ongoing customer satisfaction.

• Develop and foster partnerships with key community organizations (police, schools, etc) to enhance brand visibility

• Subject Matter Expert for Market (70 stores) for technology-based initiatives (APP utilization, mobile ordering, mobile check out and other loyalty programs

• Hand selected for panel designed to conceptualize new marketing strategies for sales growth.

• Trained sales representatives on effective business building techniques, including relationship development and follow-up activities.

• Exceeded annual sales objectives over the years which included Gross Profit and sales growth Store Manager, ROSS Dress for Less, Pittsburgh, PA & Orange County, CA 2014 - 2020

• Interim District Manager responsible for 14 store market with 65 M in sales volume

• Lead Store Manager responsible for 3.5 M - 6 M in sales volume

• Provide onsite mentoring to struggling markets/ select stores with a variety of targeted objectives

• Conducted store visits with a focus on company brand, service, processes, and leadership development

• Consistent top performer in all operational metrics including sales, payroll, service, and shortage

• Manage team to conduct annual inventory process and audit potential inventory shortage

• Manage operations of store including inventory flow, staffing, customer inquiries, and financial controls

• Lead Project Manager for new store openings in various markets on national scale

• Market Management Assessment Program Leader for district talent development Store Solutions Analyst, Dick's Sporting Goods, Pittsburgh, PA 2010-2014

• Project Manager of national campaign of select product lines to establish infrastructure for internet sales including development of strategic plan and warehouse process

• Provided multisite support via onsite and remote training of store managers on national level

• Facilitated weekly conference calls with District Managers/Store Managers to discuss project details, ensure compliance with the Ship from Store process

• Final sales numbers for 1 year @ 19 million.

Executive Team Leader, Target, Pittsburgh, PA 2005-2010

• Managed 50 direct reports in various leadership roles within a mass merchandise environment

• Provided training in merchandising, operations, and asset protection to all executive new hires

• Directed/coordinated all safety programs and OSHA compliance in total store environment

• Managed departmental store personnel in new store set-up process to execute company directives

• Selected to District Assessment Team to audit the accuracy of stores operational and financial metrics

• Partnered with local community to provide company partnership initiatives Experience With:

• MS Word, Excel, Outlook, Microsoft Teams, Power BI, Data analytics, Digital rewards programs B. A. Business Administration and Management

California University of Pennsylvania

Certified Food Safety Manager

National Registry of Food Safety Professionals

Education

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