Career Highlights

Owner / Consultant, Envision Leadership and Consulting, Inc. (11/2020 – Present)

Provided leadership, business coaching / consulting and delivery support to small / medium businesses and business owners (U.S. and U.K.) across all aspects of the business (details not shared due to confidentiality).

•Create a vision of what success looks like (business and personal).

•Identify and understand critical success factors.

•Define, measure, track and continuously evaluate business appropriate KPIs.

•Set business goals and, where applicable, personal goals.

•Develop a strategy to reach these goals.

•Build a plan to enable, execute, manage and measure against the strategy.

•Evaluate and optimize financial management, accounts payable / receivable, cash flow, sales / marketing processes, operational efficiency, staffing / staff management, internal communications.

•Implement processes to sustain and continuously improve.

•Support clients in responding to RFPs.

Solution Management / Sales Support, Outsourced Services Account and Opportunity Response for CompuCom Systems, Inc. (03/2008 – 05/2020)

•Given responsibility for top five customer experiencing issues with the relationship, turn-around time and delivery. Identified and addressed the issues, restoring the relationship.

•Led Response Teams for numerous complex outsourcing accounts, including multi-tower and global in scope, from pre-sales through contract and transition.

•Response Teams included Solution Architects, Proposal Writers, Global Vendors/Partners, Legal, Finance, Sales, Delivery and Senior Management/C-Level. Onshore, nearshore, offshore.

•Client interactions included Senior Management / C-level, Operational Leadership, Legal and Human Resources.

•Opportunities ranged from relatively small in value to in excess of $50M annual revenue.

•Drafted multi-million-dollar contracts and managed negotiations in conjunction with Delivery, Sales, Legal and Senior Management / C-level.

Consultant – Project / Program Management, Led PCI (Payment Card Industry) remediation for Bashas’ (07/2007 – 03/2008)

Led the PCI remediation effort for Bashas’, a regional grocery chain, addressing 170 non-compliant items in 5 months. Managed 18 concurrent projects to address compliance issues (IT, security, finance, retail sites, business units, suppliers/vendors, etc.). Responsible for all aspects of the projects from requirements through implementation and ongoing sustainability. Frequent meetings with the CIO. Monthly presentations to the IT Executive Steering Committee.

•Assessed the business, technical and operational environments and for issues, risks, exposure, and opportunities.

•Modified e-commerce technology and business processes.

•Primary point of contact for Bank of America (for compliance), Visa, MasterCard, American Express, Discover, vendors, service providers, CIO and IT leadership, CFO, store leadership, business leadership, executives.

•Development and approval of enterprise-wide implementation framework to sustain new policies, procedures and best practices.

•Defined and established a new Security Director position, recommended internal resource to fill the position.

•Educated IT and business leadership on the cultural and operational changes needed to sustain compliance, security and best practices across all impacted areas.

•Managed the relationship with the QSA (Qualified Security Assessor) engaged to monitor, support and approve remediation.

Operations Manager, Organizational Strategy / Alignment for The Home Depot (10/2004 – 07/2007)

•Led the development of a strategy for the newly formed Retail Systems portfolio responsible for all store technology at The Home Depot. Developed metrics and scorecard to drive and track progress as well as a prioritized list of opportunities to improve performance.

•Managed multiple teams responsible for development and support of Special Services applications in 2000+ U.S. and Canadian stores and all North American call centers.

•Led the Retail Systems Portfolio PCI (Payment Card Industry) remediation effort for 2000+ stores and the related data center components.

Director, Organizational Development, Transition Management, Operational Management for InterContinental Hotels Group, PLC(UK) (06/1999 – 01/2004)

•Built a new global Central Shared Services organization (IT, HR, Finance) saving $43M annually. Led the transition to the new organization. Designed IT governance.

•Managed multiple teams responsible for development, deployment, business integration and 24/7 support for 40+ applications (corporate, field and global). 25% increase in employee satisfaction scores.

Manager, Managing the Data Warehouse and Integrating North American Bottlers for The Coca-Cola Company (04/1991 – 06/1999)

•Conceptualized, funded and developed a data collection mechanism to enable the complete integration of North American bottlers with data warehouse, customer database, web-based reconciliation application, reporting tools and all associated processes. Made it the primary source for all North American bottle/can sales data.

•Managed all aspects of project and team from conception through deployment.

•Built and managed multiple strong performing teams (staffing, personnel, budgets, planning, etc.)

Industry Experience

•Retail

•Food and Beverage

•Outsourced Services

•Hospitality

•Consulting

•Global / Multi-National

•Small Business

•Entrepreneurial

•Clients also include Services, Education, Healthcare, Government, Construction, Technology, Mining, Energy, Banking / Finance, etc.

•Service Desk, Device Support, Depot Services, Solution Café, SaaS, Data Center, Compliance (PCI, SOX, ISO, GDPR, HIPPA, etc.), Product, ITAM/ITAD

Certifications

•Scrum Master

•Six Sigma

•ITIL

Methodologies

•Design Thinking

•Waterfall

•Software Development Life Cycle (SDLC)

•Agile Framework

Functional Experience

•Program and Project Management

•Global Projects

•Personnel Management (e.g. Hiring, Orienting, Evaluating, Developing, Mentoring, Performance Improvement, etc.)

•Organizational Development and Alignment

•Operational Management / Efficiency

•Strategic Planning / Implementation

•Business / Organizational Planning / Management

•Business Process Development

•Process Optimization / Management / KPIs

•Application Rationalization

•Technology Alignment / Efficiency

•Governance Development / Implementation

•Change Management

•Risk Management

•Outsourcing

•Transition Management

•Software / Systems Development / Deployment / Support

•Contract Development / Negotiation

•Cash Flow

•Requirements Gathering

•Gap Analysis

•Quality Management / Analysis / Testing / Audit

•Troubleshooting

•RFP / Opportunity Planning, Solution Development, Global Team Coordination / Collaboration, Response

•Business Continuity Planning

•Transformation

•CRM, ERP, SaaS, ServiceNow, MS Suite

•

Contact this candidate