LATANYA

GAVIN

CUSTOMER SERVICE

CASHIER, FOOD SERVICE

ad2u19@r.postjobfree.com

Fort Lauderdale, Fl

CONTACT

SKILLS

• Guest Satisfaction

• Checking Reservations

• Special Requests

• Time Management

• ASI Front Desk

• Hospitality Service

Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.

Talented professional with customer service and front desk experience. Skilled in managing high-volume customer inquiries, data entry, and administrative duties. Possesses excellent communication and organizational skills. Demonstrated ability to provide courteous and efficient service in fast-paced environments.

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard- working by peers, I can be relied upon to help your team achieve its goals.

CAREER OBJECTIVE

Front Desk Associate

Escape American Express lounge, Hollywood, Fll

Food Service Worker

Broward Health/ Armark, Fort Lauderdale, Fl

Food Service Worker

EXPERIENCE

February 2023 - Present

Answered phone professionally and courteously and used proper phone greeting techniques.

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• Greeted guests in a professional and friendly manner, ensuring their October 2021 - June 2023

• Verified food was served at the correct temperature to reduce risks.

• Prepared variety of food dishes by following strict recipe guidelines.

• Delivered food orders to customers in a timely manner.

• Provided timely delivery of food items from kitchen to wait staff stations. Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.

•

• Followed all safety standards when handling hot foods and liquids on the job.

• Collected and stacked dirty dishes on cart to return to kitchen for washing. January 2022 - February 2023

HCA HOSPITAL, Plantation, Fl

Food Service Worker

Department of juvenile justice, Fort Lauderdale, Fl

• Delivered food orders to customers in a timely manner.

• Verified food was served at the correct temperature to reduce risks.

• Prepared variety of food dishes by following strict recipe guidelines.

• Provided timely delivery of food items from kitchen to wait staff stations.

• Followed all safety standards when handling hot foods and liquids on the job. Read production orders or color-coded menu cards on trays to determine item

• placement.

Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.

•

Proficiently operated cash registers and other food service equipment such as blenders, slicers, mixers, and grinders.

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• Monitored expiration dates and discarded outdated items. Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.

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• Checked quality of ingredients used in each dish prior to preparation or serving.

• Accurately recorded daily transactions using point-of-sale systems. June 2022 - February 2023

• Prepared variety of food dishes by following strict recipe guidelines.

• Verified food was served at the correct temperature to reduce risks.

• Delivered food orders to customers in a timely manner.

• Deep cleaned and re-arranged kitchen to make it more open and workable. Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

•

• Followed all safety standards when handling hot foods and liquids on the job. Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders.

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• Checked quality of ingredients used in each dish prior to preparation or serving. Initiated meal preparation by chopping vegetables and preparing garnishes for

• dishes.

Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.

•

Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.

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Strictly adhered to company policies regarding product freshness dates and

• expiration dates.

• Monitored expiration dates and discarded outdated items. Organized inventory items according to established procedures for easy access during peak hours.

•

Trained and supervised new employees on operation of assigned station within

• kitchen area.

Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.

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Cashier

Delaware North, Fort Lauderdale, Fl

September 2014 - January 2022

• Provided efficient and courteous service to customers. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

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Operated cash register and accurately processed payments, returns, and

• exchanges.

• Accurately processed customer payments using cash, credit cards, and checks. Cross-trained colleagues on proper use of POS systems for efficient checkout times.

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Identified fraudulent activities such as counterfeit currency or stolen credit

• cards.

Developed strong customer service skills by providing efficient and accurate service.

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• Built and maintained positive working relationships with co-workers. Ensured compliance with all company policies related to cash handling

• procedures.

High School Diploma

West. park, West park, Fl

EDUCATION

June 2022

Contact this candidate