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Josephine Pham-Chan

Program and Project Manager

ad2u16@r.postjobfree.com • 503-***-****

LinkedIn • Beaverton, OR

Summary

Results-driven professional with a proven track record of successfully leading and delivering complex initiatives. Adept at managing cross-functional teams, overseeing project lifecycles, and ensuring the achievement of organizational objectives. Experienced in consistently securing new accounts for leading telecommunications and entertainment providers. Skilled in stakeholder collaboration, budget management, and implementing best practices to drive project success. Demonstrated ability to balance multiple priorities while maintaining a focus on quality, efficiency, and innovation. Areas of Expertise

Project & Program Management

Recruitment Strategy Development

Human Resource Management

Process Improvement

Team Leadership

Stakeholder Communication

Workforce Development

Customer Satisfaction

Community Engagement

Professional Experience

Microsoft, Redmond, Washington 2022 – 2023

CSCP (Cloud Capacity, Supply Chain and Provisioning) Program Manager Orchestrated the administration of Lean Six Sigma White, Yellow, and Green Belt Certifications, overseeing tracking and communications. Spearheaded clarity initiatives within the Kaizen space. Led the planning and execution of Virtual Trivia events for the entire CSCP organization across India, Singapore, and U.S. time zones. Collaborated with program managers, senior managers, and directors to create and manage reports and internal communications. Managed the monthly CSCP Learning and Development newsletter.

● Achieved increased employee engagement in training initiatives.

● Received promotion to Program Manager within nine months. CSCP (Cloud Capacity, Supply Chain and Provisioning) Business Project Coordinator Developed and maintained comprehensive reports for eight senior leaders using Excel and Power BI, ensuring accurate and timely data for leadership decisions. Collaborated with fellow Business Project Coordinators to contribute to the development of SOPs and determined areas for process improvement. Facilitated the req request approval process by conducting detailed reviews of job descriptions with business managers and hiring managers. Led time-sensitive recruitment and sourcing efforts for two teams.

● Accelerated the feedback process for hiring managers by promptly reviewing and responding to requisition requests and job descriptions.

Acara Solutions, Tigard, OR 2021 – 2022

Recruiting Coordinator Program Coordinator

Led onboarding procedures, encompassing I-9 paperwork, New Hire Orientation, and background check screening for all contract employees. Organized daily interview and hiring event scheduling, engaging directly with candidates and hiring managers. Guaranteed seamless onboarding and offboarding processes for contractors, emphasizing accuracy and efficiency. Maintained and administered candidate management and application tracking systems. Communicated incoming job requisitions and applications. Monitored administrative and operations activities, overseeing personnel administration, ensuring compliance with quality programs, advertising for contract labor, and conducting weekly assessments for new contract labor. Maintained regular communication with customer representatives and management through attendance at meetings. Generated reports and maintained files as per with company policies.

● Attained promotion to Recruiting Coordinator within three-month tenure.

● Accomplished the retention goal of 400 new hires from Q1 to Q4 by the end of Q3.

● Assisted in tracking and processing $2K sign-on bonuses and pay raises in collaboration with the payroll department.

● Served as the primary contact for contractors, managing aspects such as sick leave/pay, processing PTO, overseeing conversions, and facilitating completion bonuses. Page 2 2

Providence Medical Group Mary's Woods, Lake Oswego, OR 2020 – 2021 Team Coordinator Lead Patient Relations Representative Headed diverse projects, including At Home care for homebound patients and the Blood Pressure project. Arranged clinic staffing schedules and managed PTO requirements. Facilitated the onboarding and training processes for new caregivers. Monitored team performance and contributed to setting and achieving team goals. Administered multi-line phone system and oversaw several data systems. Enrolled new patients, updated insurance and demographic data up to date, and ensured patients satisfaction. Arranged patient appointments and tracked the provider's daily agenda. Negotiated several intricate data systems including EPIC, HiDET, OnBase.

● Received promotion as a Team Coordinator within five months of starting the PRR role.

● Drove eight-10 other PRRs, assuming the role of primary mentor and coach for the PRR team.

● Successfully merged two clinics, fostering collaboration and unity within the team. Providence Medical Group - Virtual Sick Clinic, Beaverton, OR 2020 – 2020 Lead Patient Experience Specialist

Contributed to the establishment of the COVID clinic. Managed ProvRN and Caregiver Health emails for testing. Assisted in the creation of a COVID-19 testing and scheduling methodology.

● Spearheaded and instructed eight caregivers on scheduling workflow. Providence Health & Services - Annual Wellness Visit, Portland, OR 2019 – 2020 Patient Relations Representative

Oversaw patient records using HIDET and EPIC systems. Managed cross-functional projects with various clinics, establishing the PRR workflow for the AWV department. Generated weekly Fill-Rate reports for Oregon clinic managers. Facilitated onboarding and training for new PRRs in the AWV department. Engaged in the Employees' Activities Committee for PMG at POPII, effectively leading the team's budget for activities. Providence Health & Services- School Outreach Program, Portland, OR 2018 – 2018 School Outreach Coordinator Intern

Communicated impactful Career Exploration Events for youths in Oregon and Washington, featuring career highlights, surgical viewings, and exploration days. Directed logistics and created event collaterals, ensuring seamless pre and post- set-up for Career Exploration Events. Gathered and analyzed survey data in addition to preparing and updating promotional materials. Aided in workshops for career development, organizational skills, and the new caregiver experience as part of workforce development training.

● Offered creative solutions and assistance to teams in the School Outreach division, supporting programs such as Career Exploration and Live Surgery viewing for high school students. Monumental Marketing, Beaverton, OR Boys and Girls Aid, Portland, OR 2017 – 2017 Account Executive/HR Intern Human Resources Assistant Intern Formulated compelling sales pitch for door-to-door sales. Resolved customer inquiries regarding product pricing and availability. Offered outstanding account service to enhance customer loyalty and retention. Engaged with fellow account managers to establish team goals and deliver performance updates. SAided the HR coordinator at the New Hire Orientation verifying completion of paperwork by the new hires and obtained the required employment information. Applied the Applicant Process Checklist for the job posting, requisition, and applicant tracking procedures. Updated HR-related paperwork and supplies, including new hire and orientation, benefits, Employee Action, and Employee Information Forms, as well as completed application folders and confidential EEO data forms.

● Achieved daily acquisition of new accounts for CenturyLink and DirecTV through effective sales strategies. Education

Master of Business Administration

Pacific University, Hillsboro, OR, 2020

Bachelor of Science in Communications Minor: Business Administration Portland State University, Portland, OR, 2018

Licenses & Certifications

Certified Six Sigma White Belt, 2023

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