P A I G E G A T T R E L L

A B O U T M E

I am seeking a position that will utilize my 4 years of leadership and 8 years of customer support expertise to ensure customer satisfaction while also providing the opportunity to grow and succeed.

E D U C A T I O N

2020-Present, Mount San Jacinto College

2017-2019 Palomar College, Communications

2017 Grossmont High School, Diploma

Angel Care Pet Hospital

Veterinary Assistant/ Receptionist

Assisted Veterinarian with duties such as, taking vitals; including temperatures, heart rate and respiratory rate.

Assisted in running labs, such as fecals, removing catheters and presenting estimates for surgeries/treatments.

Ensured all customer service needs are being met, including answering phone calls, emails and scheduling appointments for patients in a high volume, small hospital setting.

Starbucks Coffee Company

Shift Supervisor

Assisted store manager in executing store operations. Created a positive learning environment by providing clear, specific, timely and respectful coaching.

Anticipated customer and store needs by constantly evaluating environment and customers for cues.

Ensured all speed of service metrics are met daily, by promoting sales, meeting deadlines, and setting new records for drivethru times. E X P E R I E N C E

2022- Present

2018-2020

2021-2022

S K I L L S Detailed oriented

Teamplayer

Effective communication skills

Efficient time management

Microsoft Word literate

Social Media Marketing

Supervisory

Care Credit efficient

26837 Maple Glen Street, Murrieta 92563 619-***-**** ad2u0z@r.postjobfree.com SoCal Pet Hospital

Lead Customer Service Representative

Give direct orders to a five person team to ensure all customer needs are being met quickly, and efficiently.

Have the ability to read an environment and de-escalate any type of unsatisfactory customer service experiences.

Manage and create social media content, and keep track of algorithm. Call and coordinate surgery dates, times and go over any surgical procedure estimates for future patients.