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Trina L Watkins

Olive Branch, MS ***54 ad2u0s@r.postjobfree.com 901-***-****

Operations Management Profile

Profit-driven and process-oriented professional with ability to manage operations. Broad experience and success in streamlining and automating information-critical processes within multiple implementation phases while improving operational efficiency. Possess an ability to harness team talents for increased success, exhibit leadership skills to transition strategy into achievement. Track record of devising, evaluating, and implementing cost effective as well as continuous process improvement initiatives. Articulate communicator with the ability to foster strong and productive relationships with co-workers, colleagues as well as management. Proven expertise in:

Operations Management

Compliance Management

Customer Service

Team Training & Leadership

Inventory Management

Root Cause Analysis

Problem Resolution

Performance Tracking & Evaluation

PROFESSIONAL EXPERIENCE

XPO Logistics/Supply Chain – Memphis, TN

Warehouse Operations Supervisor, 2017 to Present

Supervised warehouse operations to improve stock control as well as inventory tracking. Successfully supervise daily operations while directing 25 to 50 warehouse associates. Consistently develop strategies to improve and streamline processes while increasing efficiency as well as productivity. Conduct Annual Performance reviews for all hourly associates. Ensure accurate and timely selection of orders while maintaining customer satisfaction service level of 99.8%. Devise and execute strategies to enhance workforce efficiency in daily warehouse operations. Deliver support for interviewing and training of all new hired associates. Update Metrics and KPI’s daily in SharePoint.

Key Contributions:

Decreased labor cost by 5% by reducing headcount from 15 associates to 10 in the Small Parcel area.

Trina L Watkins Page 2

Successfully revamped the layout of the packing area to reduce waste/overtime, and increase team efficiency.

Geodis Logistics, LLC - Memphis, TN

Assistant Operations Manager, 2002 to 2017

Delivered support for operations to attain all short- and long-term business goals. Devised plans for managing payroll, purchasing supplies, conducting safety meetings, and tracking attendance in Kronos. Oversaw daily outbound operations ensuring loading and unloading of freight in accordance with established customer specifications, safety, as well as cost standards. Spearheaded all aspects of operations management including hiring, training, and operational scheduling for 80+ team members. Managed and analyzed operational information concerning warehouse cuts, space utilization, inventory levels, and individual item discrepancies.

Key Contributions:

Instrumental in the startup of a new account for the Memphis campus.

Traveled to multiple sites around the country facilitating startups and training of new hires and setting up systems.

EDUCATION AND CERTIFICATION

Bachelor of Arts in Business Management, Operations Management (In progress) Southern New Hampshire University – Manchester, NH Proficiencies

MS Office Suite Kronos ADP WMS SharePoint

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