Namita Chandran

+1-469-***-**** ad2u0n@r.postjobfree.com

An emerging HR professional with a passion to link business objectives to learning goals. I am outcome focussed and integrity driven.

Associate Professional in Human Resources- Certified

Career Highlights

Trained call centre employees and managers for Walmart Mail Order Pharmacy to ensure they are equipped with the knowledge, skills, and resources they need to excel in their roles.

Recruited and trained 50+ individuals at Macy’s to meet seasonal demand

Curated and developed store specific training material to increase sales by 1.7%

Ten years of classroom experience in education, influencing and motivating 500 + students to lead successful and productive lives (Department of Education, Sydney; NSW)

Coached and trained pre-service teachers, support staff and volunteers at Bert Oldfield Public School, Sydney; NSW

Global experience and transferrable skills in professional learning and development

Closing the Strategy-Execution Gap

Knowledge of principles and methods to identify, design, develop and deliver quality and engaging learning content to meet with a range of learning and development needs (microlearning, gamification)

Deliver content using various methods including, face to face, group facilitations and virtual remote sessions (Zoom, Teams)

Partner subject matter experts (SMEs) and stakeholders to identify learning needs

Provide participants timely and meaningful feedback during the learning cycle (Knowledge-Of-Results)

Coach and develop individuals and groups using the 70:20:10 learning approach

Keep professional knowledge up to date, follow emerging trends in L&D, to ensure learning methods and materials are effective.

Skills

Proven learning content delivery skills

Structured communicator and story teller

Skilled in learning strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

Gained Social Perceptiveness through global teaching experiences

Proficiency with Microsoft Office Suite, including Word and PowerPoint

Experience

Walmart

Training Coordinator – Pharmacy, Health and Wellness Operations May 2023-November 2023

Creating and managing training documentation, facilitating training sessions, providing support to learners and leadership, evaluating assessments and feedback, and continuously improving the training program.

Create and maintain program documentation:

Detailed lesson plans and training materials for the structured training program.

Prepare instructor guides to assist trainers in delivering the content effectively.

Create visuals, presentations, and other instructional aides to enhance the learning experience.

Facilitate new hire associates through training:

Lead training sessions and workshops for new hires, guiding them through the structured training program.

Ensure new hires understand the training content and provide clarification as needed.

Support new hires during extended onboarding periods to help them acclimate to their roles.

Provide on-demand training support:

Be available to assist associates and leadership with training-related queries and challenges as they arise.

Offer additional support and coaching to individuals who need further guidance.

Gather and execute feedback from line leadership:

Seek feedback from the management team to identify areas of improvement for the training program.

Act upon feedback received to enhance the training content and delivery.

Review and update program documentation and work instructions:

Regularly review and revise training materials to ensure they stay up-to-date and align with organisational goals.

Update department program documentation and work instructions as needed.

Assess the effectiveness of the training and make necessary adjustments.

Administer assessments or tests before and after training to measure the knowledge and skill gains.

Use surveys and questionnaires to gather input on the training's content, delivery, and effectiveness by paying attention to participant satisfaction and their perception of the training's impact.

Conduct focus group discussions or interviews with participants to gain deeper insights into how the training has affected their work.

Measure how training objectives tie into broader organizational goals and KPIs. Assess if training is contributing to achieving those goals.

Macy’s Inc.

Administrative Support Team June 2022- May 2023

Administer HR functions, and act as the HR liaison for store employees addressed HR-related policy inquiries by communicating with key HR personnel, consulting managers and all stakeholders involved

Exercise independent judgement for staffing for floor staff and managers, based on reports

Develop new training material for seasonal colleagues to align L&D with business goals and objectives

Collect requisitions to securing approvals, managing job postings on Macys.com and Indeed

Coach and train new hires set learning goals, timeline to achieve those goals and the strategy to achieve those goals

Co-lead the ERG (Employee Resource Group) team to facilitate and implement ‘Mission Everyone ‘program

Utilize Power BI reports, employee data reports, future incumbent reports and other relevant data to make informed hiring decisions and provide accurate information to managers to effectively manage staffing needs for each department, including full-time, part-time, and flexible roles

Accountable for hiring ALL seasonal employees during the holiday season on a weekly basis

Meet hiring deadlines (Peak Sales Period).

Utilize the Applicant Tracking System for Job Requisition approval on Macy's website, internally, and on platforms like 'Indeed' to meet the specific staffing needs

Pre-screen candidates for interviews to ensure candidates are aligned with the minimum job requirements for open positions

Conduct interviews and exercise independent judgement to hire seasonal candidates based on standardised evaluation criteria

Extended offer letters to successful candidates

Comply with I-9 mandates, DE&I, and local U.S employment checks

Utilize the HireRight proprietary system for entering and submitting all required documentation for approval, ensuring full compliance with regulatory standards

Assess new hires for job readiness and recommend targeted skills and knowledge training

Recognize the importance of a seamless transition for new hires onto the sales floor

Develop comprehensive training materials and extend the onboarding process.

Training on the Point Of Sale (POS) system

New hire received a personalized booklet containing a step-by-step, 5-day plan designed to instil confidence and proficiency in their responsibilities ensuring their comfort and competence but also allow for self-assessment and identification of areas for growth

Continuous collaboration with managers, key HR personnel, the Colleague Support Team, Talent Development Teams, Employee Resource Groups, and peers from different parts of the organization.

Maintain open lines of communication

Work diligently to achieve the desired outcomes for all stakeholders involved.

Commit to own professional development in HR-related matters.

This includes visiting various stores, participating in Teams meetings, and attending a range of training webinars and resources that were made available. Currently working on aPHR certification.

Proactive approach to stay up-to-date with industry best practices and further contribute to the success of our HR initiatives

Active contributor to Macy's Inc. DE&I and Mission Every One initiatives

Co-lead for both the Employee Advisory Group and Employee Resource Group

In this capacity, spearhead the planning and execution of a range of events, activities, and initiatives to promote inclusivity and celebrate diversity within the organization

These efforts include commemorating significant occasions such as Black History Month, International Women's Day, Bag Hunger, Ramadan, and Earth Month.

The impact of these initiatives is to not only foster a more inclusive environment for all colleagues but also create a sense of belonging and community within the store

Frisco Independent School District (Texas) 2019-2022

Substitute Teacher- K-6

Delivered learning content based on plans developed by the Frisco Educational Board

Engaged individuals through online learning curriculum during the COVID19 pandemic.

NSW Department of Education (Sydney) 2010-2019

Bert Oldfield Public School - Kindergarten Teacher (Accredited)

Led the new students and parent orientation programs

Led Teacher’s Aide staff in various support roles

Executed pre-service teachers’ program to improve their classroom practises

Led student wellbeing programs Bounce Back!, Positive Behaviour for Learning, Child Protection program

Led the successful operations of Community hub programs including festivals, school fete, Indigenous Recognition Day and fitness program including yoga and Zumba

Undertaking the L3 (Language, Literacy and Learning) professional development program- literacy intervention program for Kindergarten to Grade 2

Qualifications & Certifications

Western Sydney University, Sydney, Australia

Master of Teaching (Primary)

GPA: Credit

University of Technology Sydney, Sydney, Australia

Bachelor of Business (Accounting),

GPA: Credit

Human Resource Certification Institute

aPHR- Associate Professional In Human Resources

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