Customer Service Administrative Assistant
Resume:
Sheryl Byrne
Director of First Impressions/Administrative Assistant - JASON ENGINEERING AND
CONSULTING, INC
Newcastle, WA 98059
***************@*****.***
I have several years of experience performing Customer Service Support, Retail Sales/Cashier and Receptionist/Administrative Assistant type of duties in a fast-paced professional sales environment and several years of experience utilizing MS Office Suite products. I have a strong work ethic, good oral and written communication skills, attention to detail and a high level of energy and enthusiasm. I have a very professional and polished demeanor, and I enjoy working with people. I like to be busy and can manage multiple projects and tasks simultaneously. Work Experience
Lead Sales Associate/Cashier
Home Goods TJX Companies - Bellevue, WA
January 2020 to Present
Assist customers on the floor with sales merchandise, provide excellent customer service support, ring up customers merchandise, process returns, schedule deliveries, process paid holds and paid pickups, ticketing and pricing merchandise, stock shelves, clean store, open and process credit cards, engage with customers, flow, recover, and close the store. Customer Service Representative/Receptionist
JASON ENGINEERING AND CONSULTING, INC - Kent, WA
January 2008 to December 2019
• Manage the Front Desk Receptionist Lobby, Answer Multi-Line Telephones, Open and Close the Office Daily, Meet and Greet Customers, Extensive Customer Service
• Open and Distribute Mail, Post Daily Receivables, Match up PO's, Call on Past Due Accounts, Order Office Supplies and Maintain Office Equipment, File, Fax, Scanning
• Set-Up New Vendors and Negotiate Rates, Process New Customers Electronically, Data Entry, Daily Invoicing, Resolve Invoicing Issues, Account Reconciliation
• Coordinate Meetings, Prepare Agenda's, Bind Packets for Members, Type Meeting Minutes, Follow-Up on Action Items, Update Client Information in the Database
• Create/Edit Letters, Memo's, Spreadsheets, and Various Marketing Materials for Special Events and Customer Appreciation Venues, Publish Company Newsletter Retail Sales Associate/Cashier
The Home Depot Store - Federal Way, WA
June 2010 to February 2015
Assist customers on the floor with finding merchandise and extensive customer relations. Extensive data entry, extensive cashiering, close out registers, process returns at Customer Service, flow, stock, recover, and assist customers as needed.
Customer Service Support/Front Desk Receptionist
NORTHWEST UNITED TRANSPORT - Tacoma, WA
February 1998 to December 2007
• Answer Multi-Line Phones, Process Mail, Send/Receive UPS/Fed-X Packages, Upkeep of Conference Rooms, Keep Kitchen Clean & Tidy, Open and Close Office Daily
• Coordinate Meetings, Heavy Scheduling, Order Office Supplies & Maintain Equipment
• Prepare Agendas, Type Minutes, Follow-Up on Action Items, Publish Newsletter
• Extensive Client Relations, Set Up New Clients, Process Inquires and Complaints
• Data Entry, Process Daily Invoicing, Take Customer Payments and Posts Receivables
• Serve as the Liaison to the Owner to Provide Quality Admin Support, Coordinate Travel
• Manage Multiple Projects, Update and Maintain Customer Database, Generate Reports Receptionist/Administrative Assistant to 5 Engineers HICKS & RAGLAND ENGINEERING, INC - Seattle, WA
1990 to 1997
• Manage the Front Desk Receptionist Lobby, Coordinate Travel, Process and Track Expense Reports, Order Office Supplies and Maintain Office Equipment
• Review Policies for Accuracy, Monthly Reporting and Generate Monthly Reports
• Enter Time and Expenses, Invoicing, Post Daily Receivables, Track Vacations and OT
• Set up New Jobs/Projects, Call on Architects for Teaming Options, Client Relations
• Update Current Client Project Lists and Projects Photos, Keep Kitchen Clean & Tidy
• Plan and Organize Company Events and Meetings & Prepare Accordingly Education
AA in Business Administration in Business Administration South Seattle Community College - Seattle, WA
Skills
• Administrative Assistant (10+ years)
• Filing (10+ years)
• Outlook (10+ years)
• Quickbooks (5 years)
• Excel (8 years)
• Marketing (8 years)
• Scheduling (8 years)
• Sales (10+ years)
• MS Office (10+ years)
• Word (10+ years)
• Receptionist (10+ years)
• Balance Sheet Reconciliation (8 years)
• Account Reconciliation (8 years)
• Project Coordination (10+ years)
• General Ledger Accounting (5 years)
• Bank Reconciliation (10+ years)
• Financial Report Writing
• General Ledger Reconciliation (5 years)
• Accounts Payable (10+ years)
• Journal Entries (10+ years)
• Office Management (2 years)
• Microsoft Dynamics GP (10+ years)
• Event Planning (10+ years)
• Accounting (8 years)
• Auditing (5 years)
• Accounts Receivable (10+ years)
• Payroll (2 years)
• Data Entry (10+ years)
• Financial Analysis (5 years)
• Multi-line Phone Systems (10+ years)
• Pricing (10+ years)
• Sage
• Purchasing (2 years)
• SAP
• Profit & Loss (4 years)
• Forecasting (4 years)
• Personal Assistant Experience (8 years)
• Communication skills (10+ years)
• Customer service (10+ years)
Assessments
Retail customer service — Proficient
August 2023
Responding to customer situations in a retail setting Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
July 2023
Identifying and resolving common customer issues
Full results: Proficient
Food service fit: Crew member — Proficient
July 2023
Measures the traits that are important for successful food service crew members Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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