Deborah Theresa Miller

ad2tzx@r.postjobfree.com

859-***-****

Capabilities

Versatile IT Communication Professional successfully providing outstanding technical documentation management, writing, editing, training, and business process analysis for Fortune 50 organizations that provide healthcare benefit management, banking, security, transportation, and medical device manufacturing services.

Skills:

Project Management

Data Center Migration and Virtualization

IT Infrastructure Management

Business Analysis

Process Improvement

Communication

Leadership

Logistics

SaaS

Web Content

Documentation Management

Digital Photography and Video Production

Technical Editing and Writing

Rally

SharePoint

Visio

Agile

Waterfall

Scrum

Education

University of Kentucky, Lexington, KY

oMaster’s Program: 12 graduate hours - Certificate in Environmental Systems

oMaster’s Program: 34 graduate hours Public Administration (MPA) Program

oMaster’s Program: 12 graduate hours in Creative Writing Program

Purdue University, Hammond, IN

oB.A., Communication and Creative Arts

oMinor, Biological Sciences: 32 undergraduate hours

Training & Certifications

Six Sigma Quality System Greenbelt Certification at GE Aircraft Engines, Cincinnati, Ohio

PMI Project Management Training at GE Aircraft Engines, Cincinnati, Ohio

Train-the-Trainer Certification, Cincinnati, Ohio

Cloud Infrastructure, Lexington, Kentucky

Agile Certification, CVS Health, Centennial, Colorado

Azure Cloud Training, CVS Health, Centennial, Colorado

Employment May 2018 to Present

Healthcare Benefit Management, IT Senior Digital Product Analyst, CVS Healthcare, CVS Novologix IT Medical Specialty Application, Centennial, CO.

As IT Software Development Team Member:

oAnalyzing and documenting client needs to determine IT application requirements for customized Novologix Applications

oCreating Business System requirements documentation in Agile Environment for Specialty Drug Benefit Programs

oManaging ongoing changes and managing updates, issues, and defects.

oClients include state and national insurance programs, Medicare, Medicaid, Advantage, Drug Medical Rebates programs

oSpecial Project

Implementation Process Improvement Team

Facilitating process analysis, mapping of current and new processes

Designing new User Acceptance Testing plans and processes.

May 2017 to 2018

Healthcare Benefit Management, IT Senior Business Systems Analyst, Randstad Technologies Consultant to CVS Novologix IT Medical Specialty Application, Centennial, CO.

See above description. Converted to FTE at Novologix in May 2018.

October 2015 to December 2016

IT Financial Services Project Manager / Business Analyst, contracted by Cohesion /(now ALTA) LLC as Consultant at 5/3rd Bank - Enterprise and Shared Services Division.

WebMethods 9.8 Upgrade Project: Project Manager: (Replaced Initial Project Manager) Managed $600K budget for upgrade project, managing team of 20 onshore and offshore team members, managing project timelines and objectives, artifacts, effort hours, and budget to project completion.

Successfully implemented upgrade without business outage or interruption due to increased client communication and testing. Iterative and Waterfall methodology.

Through research, meetings and communication with Client Application Owners, increased speed, and success of the upgrade.

OPTIM PCI Data Obfuscation for Consumer Information: Business Analyst: PCI Cyber-Security software implementation. Developed engagement model for PCI data test data obfuscation for all IT divisions.

Small Business Lending Decision Framework: Commercial Lending: Business Analyst: Documented Functional Requirements for internal software being developed for the Small Business Lending, incorporating credit bureau data calls from three bureaus (FICO Small Business, Experian Commercial and Consumer).

April 2015 to September 2015

IT Healthcare Security Business Analyst, K-Force Consultant at Humana Healthcare, Advanced Protection and Threat Response Program, Louisville, KY.

Used Six Sigma principles to determine quantifiable measurements for new security projects to mitigate risk. Identified security process gaps and documented new policies for security projects.

Documented Business and Functional Specifications for various projects to protect PCI and HIPAA data. Worked closely with Humana Healthcare Business and IT Security Management, defining, and analyzing current business processes and mapping processes to incorporate global infrastructure security programs.

Cyber Security Projects: Global VPN and T1 Connectivity Least Privilege, Sky-High Email Cloud Monitoring, SyferLock Mobile and Remote Device Security.

June 2014 to April 2015

Cloud Management Technical Writer /Business Analyst, Independent Consultant at Software Information Systems, Managed Services Data Center, 155 Barr Street, Lexington, KY.

Documented two data centers’ hardware and software Cloud transformation.

Wrote Data Centers’ Reference manuals, SOPs, and training documentation.

Projects included documenting Network, Storage, Virtualization, Active Directory, and legacy infrastructure (iSeries and AIX).

Working with Chief Information Security Officer and Business Continuity Manager, documented disaster recovery plan

Documented business processes required for upcoming SOC2 audit.

Edited and upgraded corporate HIPAA/PCI Data Security Training Program (PPT)

Dec 2011 to April 2014

Project Manager / Business Analyst – Aquarius Consultant at FirstGroup America, IT Global Delivery Services Team, Cincinnati, OH

Large, multi-year data migration and decommission project, for four (4) FirstGroup America data centers.

Reporting to IT Service Delivery Director, managed $12M project for two years

Working with the ten business units, analyzed and decommissioned unsupported applications and hardware, significantly decreasing risk of unrecoverable outages.

Reported drawn down of data centers’ operational costs monthly, while migration occurred

Managed timelines, issues, and risks for data center migration

Other projects completed as Business Analyst at FirstGroup after data centers were migrated, included:

oGuatemalan call center start up VOIP implementation

oFeasibility Study for Point of Sale (POS) hardware and software for Greyhound Food Service locations

oLondon Summer Olympics 2012 IT Transportation Plan Summary and Operating Support Guide (IT Transportation Security Document)

oFunctional requirements documentation for Cincinnati Bell router upgrades at remote locations.

May to July 2011

Business Analyst – Independent Consultant, Garretson Law Office, Montgomery, OH

Short term analysis for large legal firm dealing in class action lawsuits and payouts.

Interviewed employees, created workflow diagrams, and “as is” process documentation to determine gaps and streamline and secure payout processes.

May to July 2010

EPIC Trainer – Brooksource Consultant for St. Elizabeth Hospital Systems, Edgewood, KY

Provided technical training and consultant services for 15 St. Elizabeth medical offices, and hospitals as part of EPIC software and scanning hardware rollout.

Provided technical hardware and software troubleshooting and help desk services for office managers.

Provided project management: Created schedule and timeline for project, ensuring all locations were revisited within one week and delighted with training.

April to June 2009

Business Analyst / Training Development - Independent Consultant, HONDA Manufacturing Plant, Marysville, OH.

Provided business analysis and functional requirements for new business services at HONDA.

Jan 2002 to Jan 2009

Technical Communication and Training Manager, Road & Rail Services, Inc., Louisville, KY

Provided process improvement analysis for training and communication strategy to achieve corporate strategic goals

Managed all Technical Training: Analyzed and designed and implemented training programs for 35+ U.S. locations and over 700 employees and contractors, including digital video technical training using ADDIE methodology.

Researched, wrote, and published companywide and location Standard Operating Procedures (SOP’s) for five (5) service lines based upon Federal Rail Regulations (FRA), AAR, HAZMAT and OSHA.

Created content for internal website and edited online corporate newsletter.

Jan 2000 to Jan 2002

CRM Project Manager, G.E. Aircraft Engines, Cincinnati, OH

Managed new Siebel customized software project for Military Engine Global Sales Team and Support Call Centers.

Managed new GE Aircraft software development project for web-based Documentation Management System for all Global Aircraft Repair and Maintenance Manuals – GE DMS System.

XML, Documentum, and Arbor text applications.

Jan 1999 to Jan 2000

Project Manager, Self-contracted Preferred Vendor to Ethicon Endo-Surgery, Ethicon Endo-Surgery, Johnson & Johnson, Cincinnati, OH

Provided project management for update and revision of Supplier Quality Manufacturing Specifications for surgical equipment manufacturer (I authored several years prior)

Developed global training programs for medical instrumentation suppliers in accordance with FDA cGMP Rules and ISO 9002 Quality requirements for surgical devices.

Managed training classes, exams, and evaluations.

Organized quality training symposiums and courses.

Jan 1997 to Jan 1999

Technical Documentation Program Director, MYCOM Communications, Inc. Cincinnati, OH.

Managed over 60 IT technical documentation and training projects, with a staff of 30 fulltime employees

oProjects included editing customized software and hardware release documentation, end user documentation, website development and training materials for global customers

Responsible for all technical documentation and budgets, staff, SOWs, and quality to ensure Fortune 50 clients were delighted with projects.

June 2009 to December 2011

Professional Hiatus

Friends of Gallatin Shelter, Executive Director, Sparta, KY

Founded non-profit animal welfare organization to mitigate animal abuse at Gallatin County Animal Shelter

Won county contract to manage shelter and improve lives of animals for two years

Successfully added $70K worth of capital improvements and operated as the only county owned no kill animal shelter in Kentucky.

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