Carina Alvidrez

Aspiring to join your team. Coming with effective communication skills and strong computer skills. 23216 Orange Ave Apt 8

Lake Forest CA 92630

949-***-****

ad2tzk@r.postjobfree.com

EXPERIENCE

Storage America Self Storage, Mission Viejo CA - Property Manager. August 2022 - PRESENT Always having outstanding customer service at all times. I would maintain facilities, and I would open and close the office. In charge of managing two sites in Mission Viejo. I would help other sister sites train new employees. Handle daily deposits, and I go to the bank. I would control delinquencies, and I would also handle California per lien letters by first class mail. I handled monthly auctions. Dunkin Donuts, Irvine CA — Assistant Store Manager.February 2022 - October 2022 Responsible for taking inventory for the store. Train new employees and promote new shift leaders. Handle all customer complaints. Open and close the store. Updated with seasonal sales and promotions. Updated the store's daily sales reports from each day.

Consumer Portfolio Service, Irvine CA —Senior Collection Specialist. May 2015- March 2021 Managed key accounts and responsible for resolving overdue balances. I collected payments with credit cards, debit cards or deposit checks. Supervised high accounts by cold calling and emailing customers. Also did live chats with customers on the company website. Helped customers open up accounts online. Handle repossession and recovering accounts.

Starbucks, Costa Mesa CA- Store Manager. October 2009-May 2017 Supported customers by handling service requests. Proactively updated new promotions for seasonal sales. Train new baristas and help the company grow. Building sustainable customer relationships based on trust and reliability for their food and drinks. Loan Depot, Ladera Ranch CA-Loan Processor. May 2010-December 2010 Handle all incoming loans and organize paperwork for underwriting. I would call the customers and gather information that underwriting needed. I was employee of the month for July. I was one of the top producers on my team. Imperial Staffing, Santa Monica, CA- Account Manager. January 2009-October 2013Handled payroll and managing accounts all across Orange County and responsible for developing new accounts via cold calling and appointment setting. Recognized as a future leader from the beginning by using enhanced customer service stills to understand the plains of potential prospects by comparing and contrasting their current efforts to what Imperial Staffing can bring to help solve their problem.

SKILLS

● Type 50 + wpm

● Schedule management

● Multitasking phone calls

● Detailed oriented

● Strong Communication

● Problem solving

Technical

● Microsoft Office

● Excel

● Word

● PowerPoint

Language

English and Spanish

Education

Arizona State University, Tempe Arizona

—Communications Degree 2014-2017

Rancho Santiago Community College,

Santa Ana California —Business and

Finance 2004-2012

Irvine Valley Community College, Irvine

California -General Education 2002-2004

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